of TripAdvisor Travelers recommend this hotel
"Weekend retreat at a Horizon Club Room"
Absolutely memorable. Check in was upstairs at Horizon Club and my kids were indulged with cookies and hot chocolate. The room we got was a bit dated but it is huge for a club room. Almost suite like. The bathroom was huge, suite level for some other comparable hotels. Service from Shangr-La is top notch and is something i am coming to expect from them. Nothing but the best from them. Had my breakfast at The Horizon Club and the egg benedict was done perfect! The yolk was 'runny' and the tenderloin that was served with it was cooked to the right doness. Steak and egg. What a treat! After my 'could have been better stay" at Shangri-La Rasa Sentosa, see my other review, this stay at Orchard Grove Shangri-La more than made up my initial dissapointment with the Shangri-La branding. A class act from the guys in Orchard Grove. Service and Staff is professional and i should have signed up for the Golden Circle loyalty program.
"Absolutely first class service"
The service of the hotel was absolutely fantastic. The duty manger went for extra miles to help us on a very wet day. We arrived at the hotel in the evening by taxi. My sister left her handbag in the taxi. She did not realise it until we were dining at the hotel restaurant. We went to the reception and asked for assistance knowing that the chance of getting the handbag could be very slim. I went back to our dinner after the reporting. When we finished our dinner and passing the reception. The duty manger gave us a good news. She took the trouble to review the recording on the CCTV and noted the taxi firm. Then she rang the taxi firm to track down the taxi driver. She telephone the taxi driver and ensure that the handbag would be delivered to the hotel. What a top class service. It is hard to find anywhere in the world. Highly recommended.
Stayed in the Valley Tower for three days after an Asian cruise. The level of service offered at this hotel is second to none. The room was phenomenal in terms of size and decor. I can't say enough about the personnel at this Tower from the bellmen to the concierge and wait staff, everyone was pleasant and extremely helpful. If you're looking for a 5 star experience this is the hotel for you.
Awesome place...we were there for 2 nights...luxury at its best...widespread breakfast...lil corner for the kiddies to pick and chose their own breakfast with a lot of variety...wish we would be there another 2 nights...maybe next time though...thanx..
"Excellent Hotel, excellent location"
This hotel is superb. You'd never believe that you were less than a 5 minute walk to Orchard Road, whilst staying in such an oasis of calm. That is Shangri-La Singapore. Whilst they are doing a very major refurbishment, apart from the obvious hoarding as you arrival we were not bothered by it in the slightest. The welcome was excellent, as was the entire arrival experience. The rooms are spacious and well equipped and the welcome tea was much appreciated after a long journey. The buffet restaurant serves a huge selection of very high quantity international fare, cooked at 17 different stations throughout the place and is well worth a visit. The gardens are beautiful and the pool area looked amazing too. Service in the hotel is excellent. Jonny the concierge was charming and so helpful, a real credit to the establishment.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM