of TripAdvisor Travelers recommend this hotel
"A warm bucket of sick is more welcoming than Shangri La"
After a long flight arriving at the Shangri La is really a huge disappointment. The garden entrance is a small side entrance with no porters for your bags and the reception. We wheeled our own bags in and sat with no one approaching us to check us in. The previous Shangri la's we stayed at were grand and warm and welcoming. This is like a horrible business hotel with no luxury feel. We are here for 4 nights and I'm so terribly disappointed that we spent a considerable sum on such a dull and "under renovation" hotel with no hospitality. After a long flight and despite my booking specifying an early check in we were left to kill 2 hours. The staff at the front desk kept asking me when we are checking out which is even more irritating when they haven't even welcomed us or provided our room keys yet. The "garden" wing room is very small with an even smaller bathroom. Old fashioned and worn out with no sense of the Shangri la brand. I complained 3 hours ago and no one has even called us back. Save your money travellers book something better in Singapore. I sure wish I had for my husbands birthday and our first trip to this city
"FIVE STAR LEGACY HOTEL BEING UPDATED"
Outstanding Location near Orchard Road in Private Park. One of the original hotels in the Shangri-La Asia collection now being updated. Great service and location although restaurants and some facilities closed for rehabilitation. Garden Wing still the best for expatriates and other long stay guests. Better than home although the once scenic views over park land now obscured by high rise condominiums. Call before you book to learn what parts of the hotel are open for business. FIve Stars for Great Location.
"Over-the -op accomodations/service"
We had a "Garden Wing" room that was just fabulous. We got an upgrade as a result of our long standing relationship with our travel agency. Our 1100 square foot room had a powder room in the "living area" of the suite, a remarkable bathroom in the bedroom part of this magnificent room. We had a balcony overlooking the splendid and quite large swimming pool. The workout facility was the best one I've ever seen in all my years of travel. The breakfast options at "The Line" were unbelievable. Another plus: This hotel is located in a residential part of the downtown area, therefore quiet. However, shopping is a nice walk if you don't want to use the every hour on the hour shuttle.
We arrived after 26 hours of flying from Montreal. Reception was very friendly and efficient. We slept and ate on the grounds. Italian dinner was excellent as was the buffet breakfast. Drinks at the Pavilion Bar took me back to an era when the Brits had control of Singapore. British investors and local bankers chatting over gin & tonics
"Pre cruise stay"
Stayed for two nights before taking cruise out of Singapore. Lovely hotel beautifully Appointed, good sized rooms with every amenity. Ideal hotel would heartily recommend Orchard road ideal location. Breakfast rather expensive, but it is Singapore!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM