of TripAdvisor Travelers recommend this hotel
"Absolute attention to detail and a true luxury stay"
A contender for the most gorgeous hotel I have stayed in - it is certainly the place where I have noticed the most attention to detail. The staff are impeccable and the rooms are a mix of classic elegance and luxury. I stayed in the Valley Wing which I thoroughly recommend. The lobby is sublime and Valley Wing guests get complementary champagne, wine and cocktails, plus afternoon tea and canapés. There was nothing nicer than sitting with our nibbles and free-flowing Veuve on the lawns and looking out across this tranquil oasis in bustling Singapore. I can't imagine a more perfect place to stay in the city - for anyone that wants to feel thoroughly spoilt, come here.
"Once again a great visit."
We have visited this hotel a good few times now and never have been disappointed. The staff are very attentive and the hotel is very comfortable. We are always looked after here. The restaurants are good and the food is always of a great standard. The atmosphere always is very inviting . Our first choice every time.
"Expected more given the brand and price"
Let me be clear: there really was nothing that I can say was really really bad. However, both the room and service fell short of expectations, given the price we were charged and also given this is a Shangri La! I have stayed in many of them around Asia and this was far poorer than anything I have seen so far and yet the price did not reflect that. Could be that we got a room that they would normally not use, as the hotel was very busy. Much of the property was being renovated, so it is possible that we got the short straw. But anyway, the room we got was very tired and clearly not renovated since the 1980s. Had a pretty crappy view of a construction site and although they wrote a letter apologising, this did not stop the noise from the works being a nuisance. Service also left a lot to be desired. The hotel felt understaffed and efficiency was low. Again, this may well be due to the large conference that was being hosted, but frankly this is not an excuse. Anyway, friends that have stayed in the other wing of the hotel and/or during different times have said it had been good, but my experience was pretty poor.
"Great City Break with my family"
We absolutely loved it! Everything was just perfect. So much attention to detail. We stayed for a week at the Valey Wing and our favourite was the teatime, wich we enjoyed at the Patio. The food was great and the service even more. If we get back to Singapore, we will certainly stay there again.
I stayed here for 4 nights on business and loved it. Faultless service and beautiful surroundings. I had a suite which was huge and really luxurious. The restaurants in the hotel were all good - excellent breakfast buffet, top Japanese and a good value Chinese. Lovely pool although it rained most of the time, and a high spec gym with jacuzzi etc. Near to Orchard Road. Highly recommend
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM