of TripAdvisor Travelers recommend this hotel
Great to stay at the Shangri-La Tokyo. Without doubt one of the very best. Accommodation and staff superb. After a long week, it was great to re-charge before the long flight back to the UK. The in-room dining was excellent. Would fully recommend the Shangri-La Tokyo.
The views, the breakfasts and the service are world class. Check in in the room was great after a long flight. Loads of complimentary water. The pool is nice and big enough for laps. The only let down for us was the room service dinner - one of the orders was wrong and none of the dishes were memorable.
"Another wonderful stay in Tokyo"
With my birthday coming up, my husband booked an Horizon Club room for 5 nights to celebrate the occasion. When booking we took the transfers option to and from the hotel - a fantastic idea and a seamless elegant way to arrive in Tokyo. On arrival we were checked into a beautiful room with a view of the royal gardens and the city. For the next five days the Horizon Club Manager and staff pampered us, arranged dinner bookings, and looked after us with delicious breakfasts and pre dinner drinks/ canapes each evening in the Horizon Club Lounge. Whatever the need they were there to assist. The lap pool on the Health Club floor is magnificent 20-25 metres long. The time in Tokyo was far too short ,we're looking forward to our next stay.
"Exceptional service, pleasant decor"
I go to Tokyo several times a year, and stayed here at least 4-5x past 3 years. I usually attend business conference in Japan, but I prefer it over the conference hotels which may be more convenient as I feel that I sleep and rest better here. I also prefer the location as it's a short walk to Tokyo station where are lots of shops including Yoku Moku cookie store and character shops (e.g. Miffy, Hello Kitty etc) where I can buy souvenirs/gifts. However, the standout character of the hotel is its high level of quality level. Most 5-star hotels in Tokyo usually don't disappoint on services, but I still found the telephone operator, room-service order taker, or concierge desk to be exceptionally well-trained, prompt and courteous. One time I asked a front desk person if I could eat at the Japanese restaurant a few levels (I believe) above the lobby; he tried to call the restaurant and, when there was no answer, he literally sprinted up the stairs to get an answer for me and came back breathing heavily. I certainly appreciated the effort even tough I decided to eat in the Italian restaurant on the lobby level instead. Another time I asked the front desk person to help me book a seat on the Narita express train; he asked me to leave the ticket with him and did it, but I later realized (after staying at the Prince Park Tower Hotel) that he must have walked all the way to the train station to get me the seating arrangement as apparently it was not doable online or by phone according to the Prince Park Tower Hotel. I am not sure if it's location or luck, but I have had a lot more luck getting a taxi here than i ever did at the Four Seasons. Both hotels tried to help you with taxi of course, but it seems like a taxi is always waiting at the Shangri-La in the B2 level and can respond quickly. In terms of food, the Japanese breakfast (room service) is also among my favorites; although it's not inexpensive it's reasonable by Tokyo standard and I prefer it over the one at the Four Seasons, also nearby. If you have time, you must have the egg Benedict in the lobby restaurant for breakfast; it's among the best I have tried around the world. I have also had dinner there, but the experience is more mixed with dinner as table service was draggingly slow. And of course you are paying hotel prices. One small complaint is the small gym which can feel a bit tight with all the exercise equipment if you want to work out. The pool is nice and the locker room and sauna/spa are both nice and well-maintained. Value for the money is hard to say; I think it's well worth the money if you are not going during peak seasons (e.g. April). The price can double (as I discovered) during these peak tourist seasons.
I'd stay here every time if my schedule permit. Favorite part was the mixology in the lounge after dark. The room was quaint but very cozy and comfortable, I regretted that we had but a single night to stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM