of TripAdvisor Travelers recommend this hotel
"ABOVE AND BEYOND CUSTOMER SERVICE"
We thoroughly recommend this 5 star hotel especially Mai Ocani who initially was working in the Executive Club Lounge and later on concierge. Mai was friendly, charming, helpful and informative. The other staff in the Club Lounge were also wonderful as well. Our suite was exactly what we expected. We would stay at Shangri- La Tokyo on a future visit to Japan.
"Takes luxury and service to a new level !"
We arrived feeling tired after a long journey from London to be met by amazing service from the staff at the front desk. We were shown to a fabulously large room with an amazing view which was great given this was our first time in Japan. The room was very clean and the bed so comfortable which is what you need after a long journey. Every request was met with courtesy and helpfulness. The concierges were very knowledgeable and helped us find gorgeous restaurants. Cocktails in the bar after dinner were delicious and also a special thanks to the lovely staff at ground level who always rushed to call the lift for us and were so charming and to the lovely lady who helped us with the luggage and took us to the bullet train for our next destination. I would definitely recommend this hotel when in Tokyo
"Great hotel but...."
A fantastic hotel and service is best in Tokyo. Bar is good, breakfast is great, room is big. Everything's is perfect but.... The policy of charging more to have more than one person in a room is shocking. I got emails on this and had to change my reservation. A couple at the front desk was arguing about it with reception and a couple other guests mentioned it to me. Five star hotels don't do this and this new policy is a shocker. If you book ask and if they want to charge you stay at another hotel - the Mandarin or the Four Seasons are near by... Again, a great hotel but thoughtless policy!
Very nice upscale hotel so close to the Tokyo station. Literally just across a small street. The staff was courteous and helpful. The hotel itself was very clean, luxurious, and large for Japan standards. The bathroom is the absolute best with the largest rainfall shower I've seen and the cool Japanese toilets but this one would also lift the seat up when you enter the room. The amenities are top of the line. There is a nestles coffee maker in the room, kimonos, pajamas, slippers, safe, small fridge but not much storage space because it is full of alcohol and snacks for sale, tea set, dryer, iron. The amenities included a comb, nice wooden hairbrush, toothbrushes, toothpaste, shavor, nice aerosolized shaving cream, lots of free bottles of water, bath sponges, and more. We didn't pack any amenities this trip knowing in Japan, most hotels will provide them. We wish we had tried their breakfast buffet but it was very pricey. The reviews for it was very good though. The indoor pool and spa was also very nice and rare for Japanese hotels. Nice quiet hotel. Definition of luxury. Great location. Would come again and highly recommend.
"GREAT ACCOMODATION CLOSE TO GINZA"
* Coming from airport with taxi the car entrance is a little tricky. You have to enter through an underground garage. * The hotel lobby is on the 28th floor of a high rise building. * Quite large room. * Free internet connection. * Very powerful hand shower and rain shower in a large cabinet * Power curtains. * Sophisticated toilet seat with various functions. * Large screen TV and BOSE sound system. * A rich writing and drawing kit and a technology kit with all possible adaptors. * Nespresso machine in the room. * Imperial Garden View room but not hard to see the garden. Overlooking Tokyo Station. * Staff very kind and helpful. * Sound proofing is great. It is a very silent hotel. * Definitely my next stay in Tokyo will be at Shangri La! * I personally thank to Mr.Kentaro Ishibasi, the food and beverages operation manager for his personal attention.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM