of TripAdvisor Travelers recommend this hotel
Tokyo is the best city in the world for 5-star hotels. I have stayed at the Ritz, The Conrad, The Grand Hyatt, The Mandarin, and the Shangri-La. They are all amazing. Really, if you're staying at any 5 star hotel what it comes down to is where you want to be. The Shangri-La is an excellent location for shopping and tourism - easily walk to the Ginza, and it is literally on top of Tokyo Station so you can easily walk there from the Narita Express. It's also a short walk away from the Imperial Palace, which is one of the few places where its easy to get a long uninterrupted run in in this city. Service was great - concierge helped me with a difficult to get reservation and the bellhops were super courteous and did a lot of logistical nonsense for me. I'd say the Shangri-La had juuust slightly better service than the rest. It does, however, have the least spectacular buffet breakfast - while the pastry section is maybe the best, overall it is pretty small.
"Great stay in shangrila Tokyo "
Happy to enjoy the famed Shangri-La experience again. Restored my faith in the shangrila brand after the bad one in Shangri-la Suzhou . Pleasantly surprised to note that most, if not all of the staff there spoke impeccable English and offered very professional and personalized service. Special mention for Barty (breakfast Mgr) and Mikey of the ADD restaurant,Ayaka and Yuko of the Horizon Club and Park Hyejung who checked us in and took care of all our needs. Tks also to Suzuki San DoS, who showed us around. Just a comment on the checkout experience which was a damper after the wonderful stay experience. Club Mgr was aloof and not helpful. Other than that , an overall wonderful experience. Will definitely return on my next bz trip to Tokyo.
"Excellent service and beautiful room at a premium price"
We stayed five nights in the large room overlooking the park. The hotel has a great location right next to Tokyo main train station: easy to get to Starbucks for coffee and easy to wander around nearby department stores. The staff were super attentive and you felt spoiled. The bathroom was large and the towels luxurious. While expensive this was a nice treat and a nice place to stay out of the rain that we had every day in Tokyo. Do take advantage of their offer to have someone take you to the train station so you can take the train back to Narita airport. It was a tad confusing. We tried to give the fellow who helped us our subway passes which still had money on them. He took them and about 10 minutes later he came back with cash as he handed them in and got cash for us. That was kind of wild as we certainly did not expect it. But that shows you the excellent service you get when you pay the money for an excellent hotel.
"Perfect 5 star hotel near Tokyo station"
Stayed for 3 nights in this nice hotel, which is very conveniently located next to Tokyo station and to the Otemachi subway station. Hotel is on the top floors of the building (direct elevators to the lobby) with nice views over the city. Rooms spacious and very comfortable (nice details like a Nespresso-machine). Staff very attentive. Arranged train tickets to Narita airport for me without extra charge and also escorted me to the right platform ( through the maze of Tokyo station). Perfect service by staff member Risa Seino! The hotel also has a very nice swimming pool at the 28 floor, with also a gym, sauna and hot bath. All very clean and you have also a nice view over the imperial gardens from the swimming pool. Would definitely return.
"Heaven on earth"
Shangri La at Tokyo is the epitome of luxury. It was at the right location next to Tokyo Station which made getting in and out very easy. Service was brilliant and was a notch above some of the other Shangri La hotels I've stayed at. Food was good, the rooms were huge with wonderful city views (or Imperial Garden depending on which side you stayed). Overall was fantastic and one of the better Shangri La hotels.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM