of TripAdvisor Travelers recommend this hotel
"Be aware of hidden cost"
I was going to give the Shangri-La five stars until we booked out. When presented with the bill we were surprised to see a daily service fee of 14% on top of the price that was quoted and when we asked what is was we were told it is a 'tip' for turning down the bed at night. We booked five nights and they only turned down the bed twice on the other two occasions I had the 'do not disturb' light on and one night we did NOT leave the 'do not disturb' light on only to find a card outside our door the next morning. We have been charged for five nights and they only came twice. In some countries it would be illegal not to declare all fees at time of booking or check-in. It adds quite a bit extra to your bill. Be careful if you use in tea/coffee making facilities in the room we could not work out which ones were complementary or which ones you would be billed 800yen so I went and bought my own coffee and tea. Rooms are very big and beautiful. Pool area although indoors lovely and gym looked good. I was very impressed that the staff had set us up as non Japanese speaking guest so when we experienced an earthquake (6.9) at 6am in the morning we had a siren and message alerting us that we are about to experience an earthquake ( all this in Shangri-La book so I was well prepared when I heard the siren). Great location very beautiful part of Tokyo. Very convenient for Tokyo station and business area. This is our second visit in twelve months but not sure if I will stay here again because of the service fee (tip) I know it sounds petty but I really love honesty and all fees should be disclosed at time of booking I'm not sure if they think if they add this fee into your daily rate that they would loose a lot of business because guests would be so shocked at the daily rate.
After snowboarding for a week in niseko this is just what I needed One minute walk from the train so it's so easy to explore the city The room was amazing first class and the staff where so helpful and excellent English Loved all the little restaurants around that we could walk to We will be back again
"Great Shangri-la, meeting expectations"
Lobby is conveniently located at a higher floor with nice views; nice spacious bar area as well at same level; the rooms are spacious and spotless; the breakfast was a bit of a search for what I needed, and not really buffet style when you're used to large continental breakfast buffets; but overall a good experience!
"It is SUPERB, EXCELLENT!"
The moment I stepped in to this hotel, OMG. Everything is so extremely lavish! The hotel paid every attention to the details of all the areas, from lobby, to the restaurants, to the rooms, to the pool, to the gym and sauna etc. For a 5 star hotel, of course I expected the place to be clean, the staffs to speak English etc, and yes, Shangri-La Tokyo passed this. But not so on food, I will elaborate more below. The Location is superbly good, just next to Tokyo train station. Staffs are superb helpful and polite. They tried their very best to assist me. They made me feel like home. In fact, better than home. The normal room is super spacious, they have separations for toilets, wash basin, bath, and then bedroom. I never felt the lack of space at all. Breakfast was provided for my case. From 6am to 10am, you get to choose from a list of the ala carte menu, and WITH buffet too. But from 10am to 11am, you only get to choose from the ala carte menu. Such generous for breakfast hours, 6am to 11am!!! The hotel hopes you can eat to enjoy, rather than hoping you not to eat to save cost. Having said so, the food quality is not consistent, sometimes on par, sometimes sub par 5 star standard. The ala carte pastries are not warm, they are left to cold. I have ordered Japanese meal from their menu, the grilled salmon fish was overly salty, cold and overly cooked. I fed back to the waitress, she offered to replace another set, but I was already quite full. Also coffee served is not fresh from the machine, it is from a hot tumbler. I was expecting hot and freshly brewed/pressed coffee, so was a bit disappointed. I then ordered for a cup of cappuccino, it was expecting human intervention in making it, but it was straight from the machine. Again disappointed. On the other note, the dim sum served in the buffet are was sub par. In short, food quality is not consistent, and therefore sub par of 5 star standard! The pool is heated, both the indoor air and water. Free flow of fruits and juices and water. So you wont starve during or after the exercise. The changing room is equipped with a cloth spin machine, meaning you can leave the place with your "washed" clothes that are almost dry after spinning at 1500 1600 rpm. There are airport limousines directly at B1, so I never had any issue of transferring to the airport. Overall, I am VERY happy with the hotel. Even though food was sub par, the other areas e.g. the lavish furnishing and deco, the ultra helpful staffs, the location etc have outwit the shortfall. In short, YOU GET WHAT YOU PAY FOR!
"The place to stay"
We were affected by the earthquake this morning. We were in the lift when bells went off and so we got out and sat on the floor in the corridor. We cannot thank the staff at Shangri-La enough. Bell boys ran up and down stairs with our luggage and also changed our tickets all while the hotel is swaying. All we had to do was wait. Now on our train. Terrific staff cannot say enough about a hotel that responds in a difficult situation.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM