of TripAdvisor Travelers recommend this hotel
"Best Hotel Ever"
I booked this through the AmEx Fine Hotels. It was nice getting the free room upgrade with the restaurant credit. The overall service was amazing - I have never been to a hotel this good (and I travel a ton). The only negative point that I have was that I requested a two queen or two double bed room. I ended up getting a single king room. That made things awkward because I was staying in the room with a friend. I ended up sleeping on the couch. I understand that the hotel was sold out, so they couldn't do anything about it.
Stayed here for 2nights before a cruise. Good service, hotel, rooms, balcony and bathroom. Good location, in the middle of everything. A bit overpriced for what you get. Unfortunately stuck in the afternoon traffic when we arrived and took 40min to drive a few km. When we arrived at the lobby we were informed reception was the other side of the hotel and in the basement. It took another 10min to get around 100m to the car park. After the check in confusion all went well.
I booked the one-bedroom suite and the executive suite to propose to my girlfriend. Lana, the Sales Manager there went out of her way to ensure that everything was perfect. She helped with making the arrangements to keep it a surprise going so far as coordinating with the restaurant to make it all smooth as well as helping with the decorations for the suite to make it beautiful for the proposal. We had a blast and my now fiancé was very, very happy. Both rooms were amazing. Very high quality and the service was fantastic. Would love to stay there again or hold another event there. Thanks Lana and thanks to the Shangri-La Team!
I have stayed in many hotels in Vancouver, both for business and personal, and this is one of the nicest. The staff and very friendly and professional. The rooms are nicely done and the hotel is very well located.
"The Perfect Weekend Getaway"
First class customer service from the very moment we walked in, and decided to book for a weekend again in February. Neha at check in was very attentive, professional and surprised us with a Birthday Treat when we returned from dinner. Our recent stay was just as memorable, the hotel definitely lives up to it's name in comfort, style, location, luxury and most important - excellent customer service.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM