of TripAdvisor Travelers recommend this hotel
I usually don't write a review for my hotel stay, but would love to leave a comment on this hotel. This is a five start hotel that has exquisite oriental spirit along with excellently maintained rooms and other facilities. When talking about the quality of service, merely "friendly" staffs are not good enough in five star hotels or above, in my opinion. In fact, I often find the usual "friendly" staffs in the other top hotel chains in north America. That is why I don't like to make any reviews on them. But, here is Shangri-la Vancouver that you could experience service with high courtesy and excellent professional mind in Vancouver downtown. Everything was on time with no mistake, every staff I met here was eager to accommodate customer's needs. This didn't feel like a nice coincidence, but rather like their motto because I have been much impressed with Shangri-la in another country as well. In Vancouver, the check-in staff even asked me ahead if I needed an extra bed for my child, then helped set it up with no extra charge. Wow, how proactive. The in-room breakfast was just fantastic. The location is perfect as lots of good restaurants and shops are within walking distance. Highly recommend this place in downtown Vancouver over other five star hotels nearby.
I stayed a few days at the Shangri-La and thoroughly enjoyed the tranquility, gorgeous decor, excellent service and wonderful dishes, what a treat! The room was delightful, and I appreciated all the little attentions: Occitane bath products, complimentary chocolate and a great coffee machine. While the menu is quite extensive and offers vegan and gluten-free options, it would have been great to have such indications on the dessert menu as well, along with interesting vegan gluten-free options (besides the fruit platter). I also visited the pool, gym and steam room (the best way to relax after a workout), and I was surprised not to find eucalyptus essential oil in the steam room. It's such a small detail that makes a big difference in terms of luxury, and I would certainly have expected it at the Shangri-La. Besides those details, I loved my stay and will certainly return for more!
"Best service ever"
We ended up at the shangri-la on a recent late winter getaway to Vancouver. The rooms were affordable and I booked through Amtrak. Normally I book direct. We got off to a little rough start because they had just installed new carpets and I was impacted by the indoor air quality. The front desk took us to several rooms to see if any was better and we settled with a balcony room so the door could open. I wanted to cancel but it was complicated due to booking thru Amtrak. I'm glad we stayed! The room was impeccable, the bed super comfortable. The staff from housekeeping to concierge to restaurant was top notch. Extremely attentive and thoughtful. If excellent service is something you value then this is your gem!!
My wife and I celebrated my birthday in a lovely suite at the Shangri-La Hotel in downtown Vancouver. If you are in the "industry," and need a discreet, unobtrusive, luxury accommodation while filming in Vancouver, the Shangri-La Hotel is perfect. The entrance is off a side street, down a ramp, to an understated front. A bellman mysteriously shows up to help with your bags. There is no lobby to be seen. The lobby, which looks more like a large foyer, is on the second floor. The small check in desk has one person who takes your incidentals, and the elevator takes you up to your floor. Stick on a baseball cap, slap on some sunglasses, and no one will recognize you at this hotel. In five days we saw one other person, and that was in the elevator. However, I'm not George Clooney, and I like to be recognized. In fact, I'm starved for attention, and I missed having more people around and a fun bar to drink at. Service was excellent at the Shangri-La, but you needed to search it out. There was one person at the Lower Level check-in desk and one concierge in the foyer/lobby. That's it. I need a rash of folks greeting me when I enter. It makes me feel so important and wanted.......... We chose this hotel for its zen, modern decor and our room did not disappoint. The other luxury hotels in Vancouver have rooms that might be called stodgy. Our room at the Shangri-La was on the fifteenth floor and was huge, with large windows showcasing an urban view. Our semi enclosed terrace was "tres" chic, the bed comfortable, and the closet larger than most New York apartments. Surprisingly, storage drawers and shelves were lacking, a design misstep. The bathroom was huge and comforting with its heated floors and separate tub and shower. It was an amazingly large and comfortable room. Besides the lack of energy, the other disappointing aspect of the hotel was room service. While the service was quick and gracious, the food choices were very poor and on a couple of evenings we chose pretzels and potato chips, rather than appease our hunger with what was available from room service. In spite of the couple of negatives, I would certainly return to the Shangri-La Hotel when we are back in the fabulous city of Vancouver. However, I will don a baseball cap, wear dark glasses and pretend to be someone important. Delete review
"This is truly the best hotel in the city"
In Vancouver, I wouldn't stay anywhere but this hotel. I travel often to this city and have stayed in most of the upper-tier hotels here. I was actually inspired to write this review during my stay at the Sutton Place, where I was just served a $30 breakfast without coffee or juice! Last week I spent about as much and had a banquet wheeled in and expertly set up in my room, everything in its own beautiful container or basket and way more than you can finish. Here you get toast wrapped in a napkin and a glass of water presented on a TV dinner type serving tray. This tired 80s-style hotel makes me long for the ultra-modern and super clean facilities at ShangriLa. When you call for service, they know your name. If you dial the front desk they'll deal with the issue rather than transfer you somewhere. They put the shampoo in the shower where you actually need it. There's a TV in the bathroom mirror. There's a really good coffee maker in your room. The shower is not a tub/shower like you had at home in the mid-80s with one of those gross curtains and moldy curtain rods (all of the above are the experience at the lesser Sutton Place). For the little bit extra, I'd highly recommend staying at the ShangrilLa.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM