of TripAdvisor Travelers recommend this hotel
I surprised my wife with a staycation at the Shangri-la for some much needed R&R. One of the reasons I chose the Shangri-la is because according to their website, all rooms have a deep soaker tub. This is perfect since she loves a nice hot bath to decompress. After finding the check-in area (it's on the lower level for some reason), it was smooth and easy. When we got up to our assigned room on the 7th floor, there was no deep soaker tub (or tub for that matter) to be found at all. My wife insisted it wasn't a big deal but I did a double check on the website which did state that the rooms have the tub. We went back down to reception and I plead my case. Monette, the lady at the front desk helped us out. Long story short, we were assigned three different rooms and had to come back down to the front desk three different times to get things straightened out. Monette was apologetic and was eager to make things right. In the end, we were upgraded to an executive king room with a balcony. She came up to the room with us to ensure that there would be no more issues. Most importantly, (for this stay anyway) the room had a very nice soaker tub that my wife could relax in. Overall, the room was very clean and nicely appointed. The furniture is not as modern as probably some of the newer hotels, ie Trump or Pacific Rim... but adequate. The bed is probably due for a replacement soon. It was comfortable but a bit soft to the point where I was sleeping in the indentation where many have slept before. I think where Shangri-la stands out are their oversized bathrooms. In each of the three rooms we were in, the bathrooms were a great size which gives it a definite upscale feel along with the L'Occitane soaps and shampoos. We went to check out the pool facility but never used it as we were only there for one night. We thought about using it but when I looked down from our balcony in the evening, the hot tub was pretty busy. Upon checkout, Monette left us a parting gift for all our troubles, a box of macarons. Very thoughtful and at that point she definitely went above and beyond. It was unexpected but a nice touch. Although there was a mixup at first, the service is definitely what you would expect for a 5 star hotel.
Very nice hotel in one of the nicest areas in Vancouver. You can walk from there to the Marina and Stanley park. The rooms were perfect, incredibly clean; everything impeccable. There is a restautant/bar called MARKET by Jean Georges (very famous chef) that was amazing, great terrace to enjoy the view.
"Impeccable at every step"
The staff was amazing!!! Including the valet running up the ramp and a quarter of a mile down the street carting our forgotten bicycle wheel. Wow!!!!! The food, spa and room were outstanding. We will be back!!!
Wish we had stayed more than 1 night there. This has been, by far, one of my favorite hotel stays. From the moment you walk into the hotel to the moment you leave, the staff there cannot do enough for you. We drove into Vancouver, so be aware that the parking and reception area is on the Alberini Street side. The Georgia Street side is for pedestrian access. We were early for check in, but instead of telling us we couldn't check in, they offered an upgrade - very worth it, and we were able to check in right away. We went from a King room to an Executive Suite for an excellent price. Since we upgraded, they gave us breakfast at market (the hotel restaurant) in the morning. A very nice gesture. Desk staff was completely friendly and helpful. Bell staff/valets were ready and willing to help. I liked that one must scan the room key in order to be able to get to a guest floor - that is a nice added bit of security. The room itself was just phenomenal. We loved it. There was a spacious entry foyer with a large closet and bar just inside the room. There was a little sitting room with a large flat screen TV on the wall and a large desk. The bedroom was beautifully done - the finishes and soft surfaces were high quality. The cream colored carpet was spotless and very soft. The bathroom was the show stopper of the room, though. It's a very large, marble area with a separate commode, large separate shower and large tub (big enough for 2, IMO). We went out for dinner and when we came back our room was turned down and set up for a relaxing arrival with low lights. The bedding was absolutely top notch and the bed was extremely comfortable. We had an excellent night sleep. All the lights and curtains accessed via a control panel next to the bed and another panel in the living room. Super convenient. We did not hear any noise from other areas of the hotel. We called for ice at some point, and the runner was super efficient - think it was in the room within 10 to 15 minutes. We were in an excellent, central location. It was just a short walk to the waterfront and to Stanley Park. There are a lot of great restaurants in the direct area. This is also a very high end shopping district We loved our stay and cannot wait to stay at another Shangri-La hotel.
"Great start to a great vacation"
VERY nice and quiet "boutique" hotel. Very well appointed room (1407) with one small balcony accesible from the bedroom and one small balcony accessible from the bathroom. Very good service. Only bringing down luggage for departure took a little too long although arranged for in advance. Very good a la carte breakfast. Only two agents at the quite small (underground) reception can cause delays when it gets busy. Overall a very pleasant stay. And thank you soo much for the treats for our anniversary!!!!!!!!!!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM