of TripAdvisor Travelers recommend this hotel
"Nice hotel with good service."
I have stayed at the hotel many times and service has been excellent. Great Horizon Club team with Angel, Linda and Scarlett. Great Concierge team which have been very helpful. Facilities are fine for business traveling.
"great facilities enhanced by great staff"
I have stayed at the property more than once and service has been stellar from the airport pickup through to the drop off at airport. Great Horizon Club team with Linda, Paul, Angel. Great GRO team with Linda, Angel and Nefer. Great Concierge team with Felix and Mike (thanks for the help w/ transportation) The perfect Cafe service from Terry (robot: he is always working w/ a smile) The food is great here, specially the individual hotpot at the thai restaurant, the cafe dinner buffet and the dim sum lunch at the chinese restaurant would be my recommendation if you are staying here for at least 2 nights. looking forward to my next trip back to Shangr-la Xi'an.
"What a place!"
This is a hotel situated in the business district of xi-an and it is an unassuming neighbourhood. But there is nothing unassuming about the hotel. This is truly a five star experience. From the minute you arrive outside you are made to feel welcome and there is a great deal of effort put into your checking in and then room selection. Our room was on the 14th floor,with access to the Horizon Club - the executive lounge. I recommend that you do this for the excellent breakfast and the happy hour which runs from 6-8 pm and includes drinks and some amazing hot/cold food. It is quiet and peaceful with outstanding service. All the staff could not have done more for us. We booked the private tour to the terra-cotta army which turned out to be a great decision. Our guide, Jun, was knowledgeable and friendly. We were able to ask lots of questions and he provided a great back story to our visit. On the way back we stopped at a local art gallery as part of the tour. What a fantastic experience - great local knowledge by the guide and even our calligraphy lesson was fun. I cannot recommend this hotel highly enough. So much so, I am still a guest and I wanted to write the review before I left. Value wise, it's good for a 5 star.
"Good service with nice facility !!"
I stayed here for 3 weeks in January 2017 and will be staying 4 more weeks in Feb. All service staff is good but Terry Yang is my favorite and he is amazing guy !! Overall it's good place to stay in Xian.
"Horizon Club is perfect"
I come to the shangri-la xian hotel frequently. The service in Horizon is perfect. especially thanks to Emma Wan 's concern and special care for our family. I looking forward to coming back to the hotel which is the like a home away from home.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM