of TripAdvisor Travelers recommend this hotel
"Very attentive staff"
This should be the best hotel currently in Xi'an. Hotel not only has all those 5 star hardwares, but also superb, very attentive staff - especially staff of the concierge and restaurant! And I would also like to mention one name to be the star of the hotel, her name is Iris Wang. She is most attentive to alll guests needs and most responsible to guests' feedbacks! She makes me always feel like coming home whenever I stay at this hotel!
"Goes above and beyond to create a memorable stay"
I regularly stay at Shangri-la hotels and they always are of the highest quality and provide attentive service. However, the Shangri-la in Xian goes even beyond the high standards of the chain. As with all Shangri-la hotels, it is spotless, modern and provides professional attentive service. But at this hotel, they truly took a personal interest in me as a guest and were very anxious to do everything possible to ensure that I enjoyed my stay not only in the hotel, but in Xian as well. Of particular note were Ms. Angel Li who was always in the lobby making sure that any arrangements were made and that everything was fine; Ms. Grace Cao on the Horizon Club floor who made sure I sampled the local food; Ms. Penny Wang the Tour Manager, who led a most outstanding tour to see the Terra Cotta warriors and then, unscripted, a great tea tasting-experience, sampling of the local noodles and a quick visit and crash course on Chinese art and calligraphy. However, every single member of the hotel staff was always extremely helpful and attentive. Thus, in terms of service, I would rank this as the best of the best. Of course the consistency of the service is likely reflective of the efforts of management and general manager, who should be congratulated.
Location is out of city center and it takes about 20mins to get into the main city. It's great if you don't like the crowds, but heading to attractions such as the wall and the Muslim quarters means braving the city traffic. Facilities wise the shangri-la is top notch. The gym and heated pool are great. The Chinese restaurant served authentic and very decent (albeit a tad expensive) food! The staff are amazing, and we would especially like to thank Angel Li for the warmth and hospitality in looking after us during our stay. Definitely made our stay more enjoyable.
"great location for business trip or to stay during a holiday"
super hotel, nice rooms, great food, fantastic service, excellent gym an swimming pool, ... in short everything is just great. Hotel is fantastic to relax after a working day or as a location to visit Xian. Having the underground nearby (5 minutes walk) allows quick visits to the city center
"Wonderful stay and kind staff"
I had a wonderful stay in shangri la xian hotel. The staff are all well trained and greet me by name. I appreciate sunny yang, the reception manager. Scarlett ma the horizon club manager. They always take good care of me. I felt like home.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM