of TripAdvisor Travelers recommend this hotel
"Warm friendly service at an immaculate hotel"
I've been fortunate to stay at beautiful hotels all around the world. This is one of the BEST without doubt. The service was warm, thoughtful and friendly. In particular the service from Grace Zhang and also Grace (reception/Horizons Club) was outstanding. We were made to feel at home - especially our children. They felt very special with the children's amenities. I've not seen this level of attention to detail before eg the hair dryer is discretely kept in a labelled vanity drawer and is already plugged in, stationary supplies at the work desk, step for the children to reach the vanity. We used the Horizon Club facilities for breakfast, afternoon tea and evening canapés- the food was delicious. It's safe and clean. The location was convenient for visiting the Terracotta Army. I would highly recommend this hotel for business or families! As my son said - it was epic!
This was a good, very clean hotel. We visited with our tour group, and it seems to be very popular with tourists visiting the Terra Cotta Army. Be prepared for a very polluted city. We could hardly see a thing out of our hotel window, but the Terra Cotta Army is worth a visit to this area. The restaurant was good as well, although our waiter did not understand English well (understandable in China though). The only reason I took away a star is the overwhelming piped in perfume smell in the lobby area, as well as the major issues with the elevators one of the two nights we stayed, leaving us stuck in the lobby for an extended period of time, and after a busy, tiring day.
"Horizon Club Room"
Lovely, well appointed hotel room of average size. Had Horizon Club access with nice happy hour (food and drinks). The club has a view of Xian but the smog clouded the view. More than adequate buffet breakfast.
"China trip and Xi'an Shangri-La Hotel"
This was an excellent hotel with great service, very comfortable rooms and nice gardens, a lovely pool and spa. The concierge was helpful and arranged a great city tour with a very well informed and guide who was flexible about where we went and always entertaining. The room make-up service was great and the restaurants good - we ate later both nights but the two restaurants stayed open for us. We would definitely come back to Xi'An and would definitely stay at the Shangri-La.
"Awesome time seeing the warriors!"
We stayed at Shangri-La as it was close to downtown and we were only there one night. Took my parents to see the Warriors while they were visiting China. We booked the half day tour through the front desk and had an excellent time. Penny took great care of us, kept my kids interested and helped us shop at the museum store. She was very knowledgeable and a great guide. She even helped coordinate our taxi's back to the airport. Thank you for such a wonderful experience. I would highly recommended their tour service if you go to Xi'An.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM