"Excellent family hotel"
We (family of 4 with 2 boys 7 and 6) spend 5.5 days on Sentosa in the Shangri-La.An absolute perfect holiday - whilst being on a beach-side hotel, you have all the benefits of being very close to Singapore. The hotel is perfectly set-up for families with young children, large swimming pool with life guards until late and a kids club with a fantastic team offering activities almost all day long. We had booked a "family package" which did not include only breakfast but also buffet dinner for all of us. Food is very decent, especially the Indian food is worth mentioning - did not have such good Indian food for long (am living in Seoul and am trying out Indian restaurants quite frequently). Hotel has free shuttle service to Vivo City - for shopping and also you can easier catch a taxi from there. Everything was perfect - from the pick up at the airport till the drop off - a big thank you to the entire team.
"Great for families"
We took 2 of our grandchildren for a 5 day treat. For families this was excellent . The family fun pack was just what we wanted and the activities for kids were great . We had trouble dragging them out of kids club to see all that Sentosa has to offer. All of the staff were very helpful and the level of customer service was excellent . We will definitely return next time we are in Singapore
"Best for families"
I had two days break when travelling between two dodgy countries and I wanted to relax. The stay was ok but I guess that Singapore just doesn’t have beach resort opportunities due to all the shipping. A family would enjoy it, I don’t think couples would, and I don’t think I got anything that I couldn’t have gotten cheaper in the centre of Singapore. The room was pretty good - sitting area, balcony (any seaside balcony will probably overlook the noisy pool but have great views over the beach and all the ships), good bathroom with a walk-in shower that would have been great if the shower head could go higher - they even stuck a rubber thing on there to prevent it going to it’s highest point - and low sink water pressure. The big tv can accept USB drives. Internet is fairly slow for Singapore. Staff are very good all around. Food is adequate - unfortunately there’s not much good food elsewhere on Sentosa. The complex of pools and water activities are great for kids but not for adults. There’s one fenced-off adults area but it’s only 1.2m deep so gets boring quickly. The beach is good for sitting but don’t swim - the water is murky and oily with a surprising amount of rubbish for Singapore (the sand is clean though). The hotel is right next to the expensive cable car station and to the shuttle station that will only take you to the monorail station, or you can get the hotel shuttle to Vivocity - every 20 minutes or so but it doesn’t stick to schedule. Have your booking on hand when arriving in Sentosa (e.g. by taxi) in order to get in for free.
"Great for kids!"
We had a recent staycation here and my children (6 & 5) absolutely had a blast! They thoroughly enjoyed the kids club and its long opening hours meant they could go in and out throughout the day and evening, especially handy with Singapore's afternoon storms. The pool area with slides and water play area are especially great for kids and the location on the beach means it is easy to access so non-motorised water sports too. The rooms are a bit dull, but clean and comfortable. The grounds are lovely and my children enjoyed participating in the hotel kids activities. The location is great as you can walk, take the bus or catch the cable car to other parts of Sentosa. The kids are looking forward to their next staycation here.
"Better for families with young children"
Walking into the lobby is initially beautiful but it goes downhill from there. We would have been better off in another place... maybe this is better suited for families who want to be at the pool playing' This place was dated, run down. It needs a face lift and some maintenance.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM
Please note that guests staying at the resort can expect a high level of noise from Siloso Beach during beach party festivals which are organised by a third party and not within the control of the resort.
As such, the resort shall not be liable or responsible for any complaints, grievances or distress that arises as a result of these events: