of TripAdvisor Travelers recommend this hotel
"A good start to our trip"
My husband and I were taking an extended vacation in Bahia and started our trip here. Everything was pleasant and as expected with this brand. The exceptional portion was the breakfast, it was excellent. Perhaps the best offerings that we had our entire stay. I'd stay here again. It was not close to the beaches though, if that is a concern for others.
"A tale of two cities"
We stayed two days in this hotel and it was like we have been in two completely different places, the first day it was a disaster, nobody to help you with the cases, long wait in checking with people waiting around uninterested, unfriendly checking and at dinner, even if empty we had to wait over 30 minutes per dish for basic dishes. The second day was completely different people much more helpful, polite, attentive and diligent. A couple of other things to improve. The swimming pool didn't not look clean enough, it has a tinge of green that should not happened in a hotel of the Sheraton category. Breakfast is very poor again for this hotel, we where in other 5 hotels in the tour and this was by far the worse. Only sweets and cakes are adequate in my opinion. Overall a Sheraton with standard much lower that you would expect for the brand
"Budget level hotel"
While certainly the rate is low, you would still expect a minimum level of service and comfort from an SPG property. Unfortunately this is not the case here. The club lounge is possibly the worst I have seen in any hotel and why the hotel even bother to offer is unclear when I can't see anyone wanting to use it. Offers a limited selection of what appears to be left over cakes and bread from breakfast and no tea/coffee facilities. Also it's unattended. Gym is small but fit for purpose. The only downside is the attendant who lacks any customer service skills what so ever. Decor through is in need of modernisation
Stayed here for a week in a suite. We had a goos size room. Jacuzzi on our terrace was freat. Went as a couple. The hotel is not located in the best of areas but is generally safe. Overall the hotel is a bit dated looking but the big redeeming feature if this hotel is the staff. They are excellent. Staff could not so enough for us. Breakfast was good with a great selection. The lady making the tapioca and omlettes makes a great breakfast. Overall the hotel is a bit dated. The exterior needs painting. But it's worth staying here especially for the staff.
"Just a hotel"
Spent only one night but coming into the hotel lobby a mildew smell invaded all. Dated hotel. Location was good and service was excellent. That is one point to note. BFast was very good but basic on the offering. The restaurant at night had little to offer and food was not as good as it should be in a Sheraton. The room on the other side was good, minimalist. Did not use any other amenities. Saw a huge pool and some other ar as I could not use. Would consider some other hotel if to return to Salvador. Hope it helps.
Credit cards accepted by the hotel: Visa - MasterCard - American Express
Check-in: 3:00 PM , Check-out: 12:00 PM