"Huge Property "
I attended a conference in Denver last month. We stayed at the Sheraton downtown Denver the hotel is OK. I was in The tower that is not closest to the lobby area. If you're in this Tower expect to do some walking. The rooms were a little worn.
"Don't bother calling guest services"
I just checked in a couple of hours ago and am compelled to write a review. I cannot believe how poor guest services is. No one answers the phone, so I had to make two trips to the other tower just to get my questions answered. A gentleman at the front desk (can't remember his name; 4 letters starting with U) took care of my issues and gave me cards for a free drink and appetizer, which I appreciated. Unfortunately, even the bar messed up my request. I asked for a salad with no cheese. Of course, I got back to my room in the other tower and discovered that it had cheese. I should have expected that. There are plenty of other hotels in the area. I suggest choosing one of those rather than the Sheraton.
"Wonderful downtown Denver hotel"
This property is beautiful, very clean and a wonderful location in downtown Denver. You can walk to most downtown attractions and is right on the 16th St. mall. The staff is very friendly and the food in the restaurants/room service is excellent.
"Well appointed business hotel"
This is a very large hotel that has two sections. It was nice to be in the tower section as that was where the Club for their Gold members was. They had a nice breakfast up there with a great view. Only dings are it's an aging hotel, which you see a little in the bathroom, and no in-room refrigerator.
"Had a nice stay!"
I don't give many five-star reviews, but was recently here for a conference and a few things they did stood "above and beyond" what normally happens. I got in very late on Sunday night, and needed a wake-up call the next morning. I asked for 7 AM and then a follow up at 7:15 AM. Well, I got up at 7 AM...and got into the shower a few minutes later. I heard the phone ring and thought nothing of it...and then all of a sudden someone was knocking on my door to make sure I was awake (to which I responded through the door that indeed I was) - thought that was great...they made sure I was awake. Secondly, if you forego housekeeping for the day, you get $5 off at Peet's coffee or one of their restaurants - thought that was a good idea. The room was a bit on the smaller size, but the bed was comfy and had positive interactions with the staff. I would definitely stay again!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM