of TripAdvisor Travelers recommend this hotel
"They looked after me well! Very Well ;7 other guests and myaself"
Overall a Great Experience ; 4 days, 7 rooms ; Overall a Great Experience no thanks to the Great Staff at Sheraton MOE. Mr Nadir looked after me well at the check in counter, checking in my group as quickly as he could. Sir, your effort is well appreciated! Mr Lijin the Bell Captain assisted with many of my requests, sometimes seemingly impossible at short notice like club bookings, dinner arrangements; nothing too small for him to manage! Finally, Mr Altaf a Limo Driver assisted my group to the fullest of his ability. Great person, great character, not "in-your-face" type person! Will recommend him anytime and will certainly call on him again soon! Overall, a Great Experience and I would again use this hotel for my future trips. Proximity to great shopping, Great Food, Rooms well presented - that goes without saying! Kudos Sheraton MOE! Richard Tye ; Singapore
Had 2 connected rooms for a family holiday. Everything was well organised. The rooms were spacious and always cleen and tidy. The staff were always very helpful. The breakfast was great with a lot of choices. My wife lost her phone and they managed to get it back to her. The location is perfectly central with a very convenient direct mall access.
I was at this hotel,i thought SPF It was the worst stay I am gold member,they onliged me to pay for upgrate room,it was very noisy all ghe stay,on the streets,m No maintenance ,broken storea,water in WC,door of minibar broken and coca at 50 uae!!!! Breakfast as at army,if you go to buffet,you lose it,hugh groups,and people,very poor buffet,very bad food,reception young ladies ,no experience It was a very bad stay,SPG is no sens it ear before pullmann Kemensky in front is better Even for never go ang more in Sheraton Very bad hotel,very bad stay,vey bad for businessmen,you pay for any thing and for no reason
"Family short getaway"
We visited Sheraton Dubai Mall of the Emirates on the 20th of April 2017. When we arrived we were greeted with welcoming smile and they showed us the way to the 5th floor for check in. The front desk staff was very friendly and helpful. Since it was our first time staying at this hotel they give us a room with a distance view of Burj Khalifah. The room we booked was a junior suit. It was big and nicely decorated. The toilet is clean and big. Our booking comes with a breakfast included package. The food for breakfast was delicious and has nice combination of food variety from fruits, salads, juices to fried noodles, pancakes and omelet. One of the advantages of this hotel is that it is connected to the Mall of the Emirates where they also have an attraction the Ski Dubai. We had a good time at the mall. After shopping we went strait back to our room for a good rest. We had a great time and wish to go back again in the near future. Thank you for the great staycation.
"Very unprofessional staff"
I have attended a business meeting in the hotel coming from Abu dhabi. I waited my car for more than 30 minutes and whenever i asked the staff responsible for the valet parking service i wS completely ignored. I felt disrespected at all levels and had to speak to the senior person who advised that the car is on the way i waited and waited and the car didn't come while all other guests's cars arrived. I checked again and spoke to officer in charge in the hotel and went with him to the valet parking stand where the guy was hiding my car key because they were lying when they said the car is on the way!! I asked to avoid further delays to go all the way to the hotel, then to the mall , then to the parking to look for my car because they couldn't know where did they park it!! I was looking with them in the heat walking with heals after having been in an exhausting 5 hours meeting . By far this was the worst experience ever!! I have never had this situation by any valet service. Delays can be accepted due to traffic or other reasons, but the fact that incompetent and dishonest staff who disrespect the hotel guests cant be tolerated. I urgently advise the hotel management to take the right action to improve this in a place like Dubai where people perceive to have the best service. Definitely Sheraton MOE is not a destination for me or my family and friends.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM