of TripAdvisor Travelers recommend this hotel
"Fantastic Hotel, great location "
We spent 5 nights in this hotel last week , everything was amazing. I'm pregnant and felt really comfortable there. The location of the hotel and its connection to the mall are just perfect.Staff are so nice and rooms are big enough, well decorated and clean . It was my fourth visit to Dubai and the first time I am satisfied with the hotel , come back again :)
"Nice location, Kindly staff"
They Upgrade room to suite for me It has a nice Roof-top pool 2nd floor is connected to the Emirate Mall. So Good for shopping and convenient for subway ride. There are a lot of Chinese tourists and it is a little noisy in the morning time at restaurant. Except for this, it was perfect.
We've spent 4 nights recent at the Sheraton Dubai Mall of Emirates and appreciated the hotel location, easy access for several areas of interest in Dubai. Staff is very helpful and welcoming. Room is clean. The "Beautyrest Simmons bed reinvigorated us every night slept on it. We certainly recommend the Sheraton Dubai Mall of Emirates Hotel.
Location is excellent, center of Dubai and in mall of emirates. Rooms are spacious. Quite easily accessible to the mall of emirates. Only issue is of food. We stayed for 4 days , had breakfast included. The menu was same for all the 4 days which became quite monotonous. On the last day we practically skipped the breakfast. Also the live menu chefs at the breakfast were quite rude all the time, not expected such from a five star hotel. Pool is excellent. Also the food options are very less so better to go in the mall and eat
"Worst hotel experience "
This review is long overdue. Since I travel into Dubai quite often I thought I'd give this hotel a go. You would expect a brand like Sheraton to give you top quality service. Sadly, I was more than disappointed. I was in the Junior suite and it felt smaller than most standard rooms. The room reeked of smoke. When I complained, I was told that it could not be possible as it was a non smoking room. Even after they tried to rectify it the smoke smell remained. I later realised that the smoke was coming through the vent. Which was very very strong. So no matter how much I sprayed the room the smell lingered. And the management could do nothing about it. So much for a non smoking room. Even when you enter the reception there is a very damp scent to the place. It felt like a low grade hotel. I was certainly taken aback. The house keeping staff would just enter rooms without ringing the bell. To get any kind of service, I had to call multiple times. The only good things about this place is the fitness and spa area and the fact that it's connected to the mall. But that's not enough for me to recommend this place to anyone or go there ever again. This experience has actually turned me off Sheraton hotels... At least in Dubai.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM