of TripAdvisor Travelers recommend this hotel
"NICE HOTEL GREAT LOCATION"
They let us check in at 10AM which was great. The rooms and hotel were very clean and the views and location were spectacular. We didn't ear there so we cant comment on the food. I would definitely stay here again.......
Stayed here a couple of times for a conference and I have to say this hotel is amazing! Rooms are very clean, service is great and there is always a great view of the city in any room. Location makes it very close to the Loop, Navy Pier and most touristy locations. This is definitely the place to go if you're in Chi-Town.
"Visited for a conference in the Summer"
Great experience! Though they overcharged me for wifi they more than made it up with free services. The location is great! Near the miracle mile, rail, the harbor, and on the river. Great views as well.
It was pet friendly and my first trip alone with my Beagle. They were SO accommodating. The Club Lounge was a huge plus. The waitresses went out of their way to make sure you were having a good time. I remember Connie Alex who went out of her way to get some snacks for my friend and I since they were out when we arrived. She was charming, friendly and very hospitable. I loved the location and my Beagle even had a park to 'go potty'.
"Think twice before booking with Sheraton Grand"
We stayed at the Sheraton for 3 nights for a gymnastics meet. Our check in went smoothly (well kinda) my husband had booked the reservation so it was in his name and since he was not with us at check-in they asked for him to call so I could be added to the reservation in order to bill things to the room, A little inconvenient but tolerable. The first night I called and went to the front desk asking for a cot, they said they would do their best a few hours later cotton balls were brought to my room instead of the cot, A little funny but we never did get a cot. The key cards were horrible, I needed to get the keys reactivated several times ( I made sure my cell phone was never near the card so that was not an issue) people were smoking in the stairwell in the final straw was upon departure tried calling down for valet to have my car ready but the people just kept hanging up the phone never answering finally went downstairs to valet to have the car brought around which took over 45 minutes because they buried the car ( there were people down there waiting over an hour for their car) just felt for the money we spent that experience was horrible!
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM
Parking fee: self parking $55.00 and valet parking $67.00