of TripAdvisor Travelers recommend this hotel
"Best hotel yet"
I've been lucky enough to stay in a few hotels in my time but I must say that so far this is the best. Great atmosphere, friendly staff and the room was first class. We had a go in the pool and sauna but did not try the full spa experience but that did look really good. A hotel of this nature can be intimidating but the staff really put us at ease, made us feel welcome and even gave us the odd freebee here and there so well done to them. I would definitely stay here again but my wallet just would not let me.
What a great hotel we stayed in a club room which is a must, the room quite small and quirky bathroom but fine The club lounge is great with complimentary drinks 5-7 The best thing though is the access to the spa free of charge, probably the best spa I have ever been to
"Great pool and spa"
I have been a guest at the Sheraton Grand several times over the years and it is my go to hotel when ever I stay in Edinburgh on business or leisure. The beds are super comfy and I have had a consistently great stay. I had an issue with noise on one stay which the team dealt with quickly which is good to know (when you stay somewhere a lot there is bound to be the odd thing that crops up so it is great to know the team get things sorted quickly). The pool is amazing as is the spa. The location is close to Edinburgh Waverly station and close to the shops on Princess Street. Lots of choice for breakfast as well.
This hotel is excellent and ideally located for all the main attractions of Edinburgh. As soon as you arrive your made to feel very welcome and being an SPG member just ramps up this to the next level. I was given an upgrade and the room was fantastic and on the club lounge level made it easy to go and chill out in the lounge and also sample the evening drinks and snacks on offer (all of which are amazing) The staff in the lounge are very good and really make your stay memorable, so for anyone thinking about going to Edinburgh, then I would recommend this hotel
"Nice hotel but let down by customer service"
We had our work nightout in the hotel (2/12/2016). The food was good and bar staff excellent but the whole experience was let down by overly aggressive and threatening security guard who kept dragging people of the dance floor. I feel hotel's management could really do a better job in vetting their staff and certainly I dont expect this type of experience considering the cost in excess of £10,000 for the night. Very poor...
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM