of TripAdvisor Travelers recommend this hotel
This hotel is one of the best hotels in Macao. Staff is soooooo good & co-operative. I found their staff even better than Venetian. Club Lounge staff & evening cocktails at club lounge are perfect. They could even arrange Indian vegetarian dishes for us on special request. Must must must stay in this hotel. So many things for the kids in this hotel. A perfect family place for a holiday.
"Very pleasant stay at the Sheraton Grand Macao"
Check in service was fast, efficient and personable though there was a long queue. The team was friendly and courteous; proactive and flexible and quickly responded to our questions. Our special request were attended and smoothly granted. We thoroughly enjoyed our stay, the room facilities and the hospitality of the Sheraton staff. Thanks again for the exceptional services. A very memorable stay. We must return to your property on our next visit.
"Nice service and convenient hotel"
The room was clean and comfortable. It has good location that you can travel other hotels and shops. The shuttle bus service is very nice and convenient. Prompt, professional and satisfied service was provided when we discovered the wifi service didn't work in our room. High cost-performance value that is worth recommending to all tourists when choosing hotel in Macau.
My family and I booked two rooms at the Sheraton to celebrate a family event for my Uncle that is leaving town, so kinda a going away party. Checked in at the SPG lobby with my two year old niece. The SPG staffs gave my niece a play kit while I was checking in - she loved them! Cristina Pascual and Jack Zhao took care of the room arrangements and offered us complimentary upgrades to the Executive Deluxe Suites. So happy! :) Thanks very much guys! We had a lot of stuff that needed to be carried to the rooms, found out that they have all been arranged by the concierge staffs and placed in a hotel trolley. Just had to confirm to them the room numbers and they were all brought up shortly after. It was such a smooth process from check in and all the way to the rooms. During our stay, Cristina would check in with us and ensured that our stay was pleasant. We made several requests from guest services, and the items were brought up within 10-15 minutes, as expected. The attendants that went to our rooms seemed like they were happy to help. Such a warm and caring service for a big hotel. Thanks so much Cristina, Jack and Sheraton Team for everything. Great job! My family and I enjoyed our stay. All in all, we will always choose to stay at the Sheraton over other hotels in Macau whenever we need to book a staycation.
"A great hotel, fabulous location!"
We only stayed 1 night, had a deluxe superior room (my friends birthday). The room was so spacious, big bathroom, very comfy bed! lots of TV channels to choose from. The staff are so friendly and helpful, plenty around to put you in the right direction if you get lost! there is a food court on level 3, cheap to eat at, mainly chinese food! but some yummy things. the ground floor is where all the shops are, plenty to look at and choose from, lots of jewellery stores, so beautiful. I only window shopped - so expensive!! you can walk your way through to the Venetian Hotel, which is a bigger casino, and across the road to City of Dreams. We went to the hard rock café and the night club Cubic - was a fun night out, fabulous music! great food. Lots of beautiful architecture and statues to see - quite a sight! the casinos are fun, depending if you are a sensible gambler!! I played the Wheel, very easy and hard to lose much on. You travel to and from Macau from Hong Kong by the Cotai ferry. You have to go through immigration going to Macau so have your passport out. The ferry takes about an hour 1 way.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM