of TripAdvisor Travelers recommend this hotel
"Very Poor Service"
Did not read instructions on my booking request. Did not read subsequent emails. Entire Process was slow and unpleasant. Upon arrival was told 3 of my 9 rooms were not available at 4PM in the afternoon, this was bad luck as they were "busy", No apology was given for this and the staff member in question was quite rude and abrupt. I asked for a group booking counter and was told as I booked via booking.com and "you do not get the group booking" ( I had 14 guests and 9 rooms) After finally waiting to check which tool over 30 minutes we got our rooms, no one helped us with our luggage, you're on your own. We were not given any breakfast vouchers at the time of check in and therefore the whole team had to waste another 20 minutes the next morning while they prepared them for us. This then meant we were late for our meeting and schedule for the day. I asked a member of staff to speak to a bus driver and tell me where the pick up location was, they told me the completely wrong information and location wasting more of my groups time and effots, had to ask a stranger for help who guided us to the correct point. Totally unhappy with every bit of this trip and the service provifded.
"excellent hotel for the price"
the thing that strikes me was the spaciousness of the room for the normal room with 2 beds for our family of 2 adults and 3 young kids, the view was great with the new eiffel tower especially at night. Easy access to nearby hotels via sheltered walkways and attached mall and eateries and entertainment places for the kids. Would recommend for familes and join the SPG for faster check in and check out to avoid jostling with mainland crowds...
Great hotel with very comfortable rooms and everything else you could want in the one spot. We had access to the club lounge and the service was second to none. Happy Hour was great with a good selection of snacks and drinks. Breakfast was also very good with a varied selection of food
Beautiful hotel with friendly staffs. Feel welcomed by the front desk staff with a big warm smile. We stayed at 22nd floor of the Sky Tower, which is a non-smoking floor (I supposed), room is spacious even after an additional bed. Efficient and fast response to our requests. Location is good, well connected to other hotels and shoppes. Love the pool.
"Family good choice"
I came to macau with family and kids, and consider to stay at this hotel base on location and internet reviews. It was a good choice after all. It has very good location, close to venetian and it sorrounding with malls (so many malls). It has shuttle bus pickup from ferry terminal and always rotate every 10-15 minutes. The check-in process is fast and the staff is friendly. My kids enjoy the lobby because it has many dreamworks character such as kungfu panda, etc. (even it has casino entrance too in the lobby, but it commons in macao's hotel). The room is spacious and the bed is comfy, consider we just stay at the room just for sleep at night, its just good enough. Prepare your most comfortable shoes, you will walk a lot, almost all the place of interest can be reach by walking. If not, just check the shuttle bus route and schedule from the hotel and nearby hotels, you can hope in for free even you're not their hotel guest. Over all, the hotel is good for staying and holiday.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM