of TripAdvisor Travelers recommend this hotel
"Hanoi Sheraton visit "
Excellent reception very efficient Brunch served lunchtime was excellent so much variety Breakfast also good Rooms a little dated but comfortable Dung Nguyen took very good care of us from check in onwards Good limousine service to airport
"Nice location - good for a quick stay if you do not want too many frills"
We stayed two nights at the Hanoi Sheraton with a two day break in the middle so got to stay on a lower floor and a higher floor. The hotel is in a very nice location adjacent to a highway with a lot of restaurants and other conveniences and the lake. This Sheraton was no different from many others I have stayed at – common areas and rooms fairly dated but contains most of what a traveler would look for. The rooms were of an average size, clean and comfortable. Of course, the higher floor offers a much better view. The breakfast buffet was very crowded particularly during the time when most tourist are about to set out on their expeditions. Food at the breakfast buffet was average. Recommended if you are looking for decent value and a quick stay.
its a big hotel with comfortable rooms which are well maintained. the hotel though requires an overhaul which seems to be overdue to match up with contemporary hotels. the staff was friendly and efficient. breakfast menu is oriented largely towards oriental choices with limited variety for western cuisine. the backside of hotel overlooks a yard and is not very attractive to look at. pse go for rooms on higher floors to get good views and avoid backside rooms for view
"Excellent Service at Sheraton Hanoi"
I have been staying here for 2 weeks but it really sad that I have to leave soon. The Hotel location is fit with me because it is near west lake and surrounding with restaurants and cafes. The room is very comfortable, with beautiful view of West Lake in both morning and evening time. The breakfast is great, provide many range of western and Asian food including halal food ( that most I need anytime). Many thanks for excellent service of concierge, Mr. Loi Nguyen. You deliver best service during my stay. All the best for Sheraton Hanoi.I will be back soon :)
"Outstanding service from the staff"
Thoroughly enjoyed my one week stay. Rainy weather ensured I stayed indoors but my stay was enjoyable. Consistent and great service from the staff notably Hue Nguyen and her colleague Huyen Nguyen keep up the good work. Definitely coming back.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM