of TripAdvisor Travelers recommend this hotel
"Older Sheraton residence but still with that high level of service"
I stayed in the Sheraton Hanoi twice in the space of two weeks so got a good feel for the hotel As stated yes some parts of this hotel are a little older now but as with all Sheratons the level of service and cleanliness are very high A nice size room with all necessary amenities with a good size comfortable bed and if on the right side a great view over the lake A good size gym,spacious with enough treadmills to satisfy all at peak times and a separate studio space for yoga...etc Nice restaurant area on the lobby level has a great selection of both asian and western cuisines at both dinner and breakfast times Also a nice bar area at lobby level with friendly staff is a nice way to unwind after dinner and after a long day at work
"alway very warm welcome with nice smile"
location is little bit far from center of city both business and pleasure however facilities of hotel is very enough, you can enjoy Hanoi hotel life with Sheraton one of biggest advantage of Sheraton is the pillow You will be very much sure to have nice and deep sleep
"very good view, very kind staff"
I stayed total 4night at sheraton hanoi hotel. The first impression of the hotel was warm. All the staff from the front door of the hotel reception, to the Club Lounge staff were so friendly. Room is managed very well and comfortable Bed. The lake view in the room is very nice and Breakfast in restaurant is various menu and taste good. Because The hotel is located near West lake, therefore very calm, It is good for take a rest. and to go to popular attractions, it is very convenient use hotel's free shuttle van. I recommend this hotel.
The Sheraton Hanoi is a lovely hotel, in a picturesque location. The rooms are spacious, clean and well appointed. The bed was very comfortable, the working space at the desk a wee bit smaller than I would like but very functional - particularly with the provided universal power adapter which solves the perennial problem of hauling travel power adapters all over the place with you when travelling for business. The bathroom was large with both bath and shower facilities and plenty of space for all the small cosmetic and other items that don't seem to fit in other hotels. The service was exceptional, friendly, English speaking staff throughout the hotel, all eager to offer advice and answer questions.
"Great service and views"
Dong, the chief concierge, made sure our stay was perfect from start to finish. We got upgraded to a Presidential Suite with breath taking views of Hanoi. The ladies in the club lounge were all very polite and customer service overall was top notch.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM