of TripAdvisor Travelers recommend this hotel
"Excellent service at a club lounge"
I stayed at Sheraton Hotel, Hanoi in December 2016 for 4 nights. It was my first trip in Hanoi (half business/half private). My brother stayed at a club lounge room in November and he told me that he was very impressed about the services. So, I also booked the club lounge room (room was very clean). While all staff at the Sheraton Hanoi were friendly and well-mannered, the club lounge staff, Ngo Duc Truong, provided me superb services. He was really helpful for providing me the information (e.g., how to get tax; the shops near by) and every night he welcomed guests and treated us very well. I enjoyed nice alcoholic beverages and tasty food every nights at a lounge. Further, he also arranged the meeting room at the club lounge for my business meeting. Use of the room and printing materials for my presentation were all free of charge for the club lounge guests. I travel overseas every year but it was my best memory. I highly recommend this place.
"Nice but dated"
We stayed in Sheraton Hanoi during NYE week and it was good. The hotel is located a bit far from the old town which requires you to take a cab or the hotel shuttle. I am SPG Platinum Ambassador and I stayed in the suite which was fine. The rooms were big but the carpet was stained everywhere and the room was very dated. The lounge team were amazing - they are very knowledgeable and helped us make the most of our visit in Hanoi. The gym is also very old looking and the some treadmills didn't work.
"Family visit to Hanoi"
The hotel is situated on Westlake outside the hustle and bustle (noise!) of Hanoi so a nice peaceful place to stay with some nice restaurants around. Recommend Maison Restaurant very close to hotel on lake for awesome Vietnamese fusion food. Great setting. We found the checkin was a little slow. Some welcome drinks could have been offered while we had to wait. Service was good at the hotel, buffet breakfast good choices. The hotel is a little dated but OK. Would stay again for the location.
"Its OK Value for Money"
Locations is not great but view is good, far from the center but relaxing, Rooms were large, toilets were also large, just not happy with the Quality of Bed/ Mattress. Equipments are nice, have washlet in the toilet
"You know what you'll get"
You won't get disappointed at Sheraton Hanoi. It has everything you'd expect from a Sheraton hotel both from standard and with an excellent staff. However Sheraton Hanoi a little bit pricy in a vietnamese setting when it comes to restaurants and massage for example,
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM