of TripAdvisor Travelers recommend this hotel
"Never fails to impress"
Home away from home. Take the opportunity to upgrade to club access for USD40, certainly worthwhile. The staff, location, food choice, room amenities and comfort dictate I do not go elsewhere . This is just the best
"Good food and excellent service"
I had memories mealtime with my friends at Oven Door restaurant, food on the buffet are so delicious and variety. Nice ambient but little clouded, staff are friendly. Many thanks Huong Pham for her personal hospitality.
"Friendly Staffs and Wonderful Location"
This hotel has the most friendliest staffs that I have came across in South East Asia. From the very moment that you step off your taxi at the hotel till your front desk staff, they are all smiling and greeting you with lots of joy. It was my first time at this hotel but I was greeted like I was one of their returning guest. Ms.Duna at the front desk was very helpful on informations needed for my stay in Hanoi and she also went beyond her line of duty to assist me to make sure a taxi was ready at the front to take my for my return flight. She also arranged for me to be with my Boss on the club floor on the final night of my stay even when I was not allowed to as she knew we came back from a long meeting. Another staff member at the Club Lounge Ms.Hang was very friendly and s understanding staff. She knew that we had came to the lounge after ending a late meeting and missed the Happy Hour. She offered to get us some food and drinks even after everything was taken away. She got food from the menu and that was beyond service. Great Hotel and Fantastic Team that shows lots of Care.
The stuff at the club lounge, Mr Truong Ngo was so friendly and taught us so much tips about Hanoi. The hotel is located not at the center of the city, but offers free shuttle bus. If use taxi, the fare is just 2.5 USD between the hotel and downtown, Lake Hoan Kiem. We enjoyed free drink and food every night at the club lounge. Thanks.
"Often unrecognized service"
The service and smiles of the Club Lounge team under Ms Hang Bui is something I always appreciate when I stay at the Sheraton Hanoi Hotel, but the faces we don't often see - the room cleaning team - should also be recognized. Ms Hue Nguyen on the 18th floor is a good example. Not only is she diligent in her work, but has a friendly, delightful attitude to her work and is a credit to the Hotel
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM