of TripAdvisor Travelers recommend this hotel
"The best in Kowloon & Hong Kong Islands"
The best hotel of many aspects, in location along Kowloon, at the beginning of Nathan Road near the shops, malls and less than five minutes to the MTR station, Very helpful well trained and kind staff, great food in the club lounge as it is highly recommended to use the facilities of the Sheraton Tower with the best breakfast ever in hong kong in the 18th floor with an Amazing view and a fast check-in in the 16th floor. And you'll have a free access to a high-speed Internet connection in you cozy room in addition to a handy device that you can use outside the hotel and stay connected all the time. Also the room in the tower, they have an amazing view as well as the sweet dreams on the soft and comfortable bed. I'd like to give a special thanks to Mr. Harry Cheung the Senior Concierge Service Agent for his outstanding job and all staff I met. Definitely I'll stay in the Sheraton Hotel Hong Kong next time I visit this place. Thank you
"Magnificent breakfast buffet"
My wife and daughter stayed here in transit on our way to Europe. The hotel is well situated to amenities and offers excellent views of the water, I have stayed in many hotels while travelling for business, but I have never seen a breakfast buffet to equal the Sheraton in HK. Truly a magnificent way to start your day.
"Great service, great location"
We stayed in an SPG club suite on the 17th floor and couldn't have been happier. We had a beautiful suite overlooking Hong Kong harbour, complimentary breakfast and cocktails each evening. The service was nothing short of impeccable and the location can be beat for convenience. Our room was spacious and modern. We had a fresh replaced everyday in our room and the housekeeping service was fantastic. The double head shower was perfect after a long day in the Hong Kong heat. We enjoyed the roof top pool, and had a great massage in the spa. It's not the newest or most modern hotel in Hong Kong, but it's a classic in our opinion. I'd stay again
"Great stay and spectacular view"
We stayed here about 5 years ago and returned because we enjoyed the location and the hotel. We had a suite on the club level overlooking the harbor. We enjoyed breakfast each morning on the top floor with that unbelievable view. Staff was professional, friendly and accommodating. The room was lovely, very clean and up to date. We had considered the Intercontinental but were very happy to be at the Sheraton
"Not impressed at all"
I hope that this trip to this hotel was during an off time, as I was very disappointed. First the check in the staff were very impatient even though we were tired and seemed annoyed when we asked for clarification. The hallway to the room and the room its self smelled very musty when we initially entered both, it did dissipate a little or we got used to it I am not sure. The next day I asked how I use starwood points to pay for things and spoke to 6 people!!!!! not one of them had a clue even though I had received a pamphlet on check-in suggesting just that and to call if I needed more information. Thought the staff and service was subpar at best and as a platinum member not sure I will be back my next time through.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM