of TripAdvisor Travelers recommend this hotel
"Sheraton Hong Kong Hotel & Towers: A Luxury Hotel in Excellent Location at the Tip of Tsim Sha Tsui"
Sheraton Hong Kong Hotel & Towers at the tip of Tsim Sha Tsui is a remarkable luxury hotel near Hong Kong's major attractions, including Hong Kong Cultural Center, Hong Kong Museum of Arts, Starr Ferry Pier, Kowloon-Canton Clock Tower, Hong Kong Philharmonic Symphony Hall, and Avenue of Stars. The hotel guests arriving from Hong Kong's international airport can use public transportation to arrive at Sheraton Hotel at a fraction of the cost of taxi ride. At the airport, they can buy "Hong Kong Airport Express Travel Pass" which is an Octopus Card with either one or two Airport Express single journey(s) plus 3 consecutive days of unlimited travel on MTR. (There are a variety of Octopus Cards). Then, follow the sign for Airport Express train to the city, and take Airport Express train to "Kowloon Station" where they can transfer to the free hotel shuttle bus heading to various hotels, including Sheraton Hotel. The shuttle bus lets you off at the stop next to Sheraton Hotel. Carrying your luggage is no problem with Airport Express train and hotel shuttle bus, because both train and shuttle bus have luggage storage compartments. Sheraton Hotel's main entrance is on Nathan Road. You can go up some steps to enter the hotel door. This level is Level G. The check-in desk can be 2nd floor or 16th floor depending on your room type. To check in for an Executive Club Room, you have to take an elevator on the right hand side from the main entrance door on Level G and go up to 16th floor. For check in with regular rooms, you have to go up to 2nd floor lounge by using the up escalator at the Level G upon entering the hotel's main entrance. At the 2nd floor, the check-in desks are on the left side of the lounge. Executive Club Rooms are worth the higher price than regular rooms, because Executive Club Room guests get the rooms on the Executive Club Floor and have access to elegant Executive Club Lounge with complimentary snacks and drinks. During the Happy Hour in the late afternoon-early evening, the Club Lounge will have delicious special snacks and alcoholic beverage. The complimentary breakfast will be offered to Executive Club guests at Sky Lounge restaurant with great view of Hong Kong Harbor. Since the hotel is near Tsim Sha Tsui MTR station (metro/subway station) and Starr Ferry Pier, you can easily move around the entire Hong Kong by using MTR and Starr Ferry ships. Hong Kong's World Financial Center and Hong Kong Stock Exchange are 2 MTR stops away (Central stop) and 1 stop Star Ferry ride away (Central Pier). Victoria Peak is 1 MTR stop away from the hotel (Admiralty stop). Ferry terminal for Macau excursion is only 3 stops away by MTR from Sheraton Hotel. Sheraton Hong Kong Hotel & Towers is an attractive luxury class hotel in an excellent location.
"Favorite Hotel in Hong Kong"
Comparing Service, location, rooms, and price, this is my favorite hotel in Hong Kong. Paying a little more for a towers executive level room is well worth it in my opinion. The restaurant choices and lounges are great as well. View from Skylounge is one of the best in HK. Awesome rooftop pool with decent fitness center.
"Practical hotel in a great location"
PROS Standard edition Sheraton with a rather generic corporate feel above the attractive lobby attached to a Sogo department store. Excellent location at the beginning of famous Nathan Rd. in Kowloon. Subway station and other shopping malls are steps away. Great view of Hong Kong Island is available from more expensive rooms facing South. Our club level room on the fifteenth floor was clean, modern and comfortable but basic and dorm-like in decor. No opulence but with a wonderful view of Hong Kong skyline across the water. BTW fifteenth floor is not that high in Hong Kong, so enjoy the view while it lasts as some major construction, about four floors away from obstructing the water, is now going strong in front of the hotel. CONS Executive club lounge is rather small and offers a very limited choice of snacks at cocktail hour. Access to it is only worth it for the view if your room doesn't offer it. Breakfast is served in a different room and is better.
"Hotel in TST at a great location"
As a platinum member, they were able to offer me an upgrade to a room with a harbor view. Room is clean, though it is a little dated. It is in a very convenient location in TST. Service is great and staff are courteous. Rooms do come with the new phones that you can take it out to make local calls and internet access.
I don't know where to start with this one. It wasn't the worst experience of my life, but it was pretty poor all the way through. To keep it short, the hotel is overpriced and service is poor. I realize Hong Kong is expensive, but I have stayed in many hotels at various price points, and the offering here is far below what others offer. The bad: Dated design choices, the plainest rooms I have ever seen which felt unfinished or like a meeting room with a bed thrown in, cold at night and had to request a heater, housekeeping assuming no one is in room during the day and immediately opening door after knocking catching me undressed, no HDTV (at least not the channels I was watching), ridiculous laundry prices sometimes costing more than buying new clothes and dry cleaning and laundry prices are the same for several items ('), no personalized service, e.g. the welcome letter was just a form letter that everyone gets while plenty of hotels have headed letters with guest name, gym is small and outsourced which means it is full of trainers with non-hotel guests monopolizing equipment and constantly hovering waiting for machines, lines at the breakfast restaurant in the morning, and still signing bills in the breakfast restaurant for guests with breakfast included'!' The good: Not much! The location, the views from certain areas, the smell, and the breakfast selection and quality were quite good although many of the "daily" items were the same and other items not rotated often. The croissant warmer is the first I have seen in a hotel and was absolutely fantastic to get a really warm croissant. Do NOT get rid of this! Also, despite the size of the gym and crowds, the equipment is good and new. Overall, this hotel has chosen to squeeze guests and amenities to maximize profit. This is clear from the moment you enter. The most disappointing thing about my stay is the fact that I booked and stayed believing that as a platinum member, I would have access to the lounge featured on the hotel's website with fantastic views of the harbor and all the typical amenities of a club/executive lounge including breakfast, cocktail hour, etc. To my astonishment, upon arrival I was given access to what I later found was a converted corner suite, the so-called "Platinum Members lounge" while the ONLY lounge advertised or pictured on the website is only available for extra fees. Again, the hotel has chosen profitability over guest service by providing a small, cramped, lounge with no views worth reporting for platinum members while charging a premium for a lounge that every other Starwood hotel I have stayed at in the world also gives to its platinum guests at no extra charge. More disappointing, when I reached out to the general manager, I received a half-hearted apology via a short email that communicated little more to me than this is someone who is perhaps a bit too comfortable in his role and has become a bit complacent. The EAM was much more helpful when we met by at least taking a few minutes out of his day to answer my questions that the GM couldn't be bothered to address. Needless to say, I don't recommend and will never be returning.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM