of TripAdvisor Travelers recommend this hotel
Great location if you are into shopping, but its otherwise old and tired. Doors are so thin that if you are a light sleeper the corridor noise is guaranteed to wake you up. Then the worst part is the safety hazard... and the bad service. See attached photo of the work desk. There is a wooden beam below the glass surface that's so low, any person is going to hit or scrape his knee. I asked the duty manager and she said some rooms do not have this problem while those that did had the problem for years so I am not the first to hurt my knee. I didn't expect to check into a "5-star hotel" to get hurt. Asked to see general manager Charles Woo and I have to admit I was upset so was speaking to him quite loudly, and pointed my finger at him. But didn't expect him to accuse me of using foul language (I didn't) and then for him to end the conversation with "I got nothing to speak to you". I am 800 nights at SPG, have the ambassador service, and average 200 nights a year in hotels - point is, I have stayed in a lot of hotels and can tell good from bad. WORST EVER GENERAL MANAGER AND WORST EVER HOTEL EXPERIENCE. If you have a kid and stay in this room, careful that your kid don't bump into that wooden beam. The property should have rectified this problem long ago, and as the general manager for years, I think Mr. Charles Woo just doesn't care to do his job properly. Very unprofessional and very rude. SPG is my favorite hotel chain, and first time ever I had to write badly about a SPG hotel.
This Sheraton is in a great location with extremely easy access to anywhere in Hong Kong you want to go. The rooms are nice and pretty much standard for a Sheraton. The staff is not friendly but truly I limited my interactions after check in because of the first interaction and had the same experience at check out. Don't let that ruin your stay however as Hong Kong is full of great people and great experience just outside the front door.
The Sheraton Hong Kong is located in Tsim Sha Tsui in Kowloon. We stayed there for 3 nights. After getting off at the bus stop down the street from the hotel , we went to the 2nd floor and checked in. We had a deluxe room facing the Peninsula Hotel. Despite being in a very noisy part of town, we did not hear any city noise in the room. Our room was on the smaller end by western standards but certainly big by Hong Kong standards. Our bathroom had a shower tub and a beautiful glass sink. There was also a vanity mirror. Perhaps the coolest part of our stay was the fact that the room phone was actually an Android smart phone. You can actually take this without throughout Hong Kong and have free 3G data and local calls. Another fantastic part of our stay was utilizing the rooftop hotel pool and jacuzzi. Being on the Kowloon waterfront means that there are spectacular views of Central in Hong Kong island across the bay. This is especially beautiful at night. We were also able to borrow an umbrella from the hotel when it was pouring rain. The hotel is very close to the subway station. It is also right next to the Chunking mansions. Supposedly the best exchange rates can be found here although we did not dare go in due to the solicitors loitering outside the area. In summary the Sheraton Hong Kong is a great location. The rooftop view is amongst the most memorable and the quiet room gave us a quality night's rest.
"Oasis of calm"
Just had another business trip to Hong Kong in Towers room. A little oasis of calm in the buzz of Hong Kong. It also has the best breakfast views anywhere! Looking forward to a return trip in June and August
"Great location with a view of harbourfront"
I have been staying at this Sheraton HKG property for the past 5 years. The location of this hotel is great. It is across from Peninsula hotel & harbour front, next to Sogo department store. The front desk is super efficient in checking you in. The harbour view room is great but the room size is quite small. As platinum member, they will offer free upgrade to the harbor view room or an executive suite which is usually with city view (aka. no view). This hotel is clean and have turned down service in the evening. There's a platinum lounge at 11th floor, which is a conversion of a suite into lounge with a few chairs. Breakfast has a variety of choices for everyone: Western and Asian selections. The service from the bellboy to the front desk attendants are excellent. Overall, this Sheraton is a great hotel choice if you want to stay in Kowloon side of HongKong.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM