"Luxury and Class"
Location: Located in the heart of the business and commercial district in KL called the Golden Triangle, Sheraton Imperial hit the mark on every aspect. The lobby was not so palatial in size but still regal in it's marble-clad attire, and reassures that this is a hotel that has stood the test of time and continued to churn out happy and satisfied guests. When I stepped into my suite here, I literally exhaled a sigh of relief. The whole hotel-hopping idea was proving to be too adventurous for my spoiled-by-luxury self. Finally, a hotel that matched the standard of hospitality I'm used to in Dubai! Suite: Our room (on the 27th floor) was a sight for sore eyes and fully equipped with all the modern luxuries (except for USB ports for charging mobile devices). It had accents of Asian architecture especially notable in the motifs on the curtains and in the woodwork. I really appreciated this, since Malaysian craftsmanship in woodwork is internationally renowned. I also appreciated how Sheraton Imperial understood that in trying to preserve and communicate local culture and architecture, they need not be regressive in the quality, comfort and functionality of the suite or the facilities. A clean and cosy couch, large coffee table, and comfortable work desk, and large flat-screen TV added depth to the room and made it all the more welcoming. Bedroom: One look at the embossed sheets and very plush bed and I knew I'd have a good night's sleep (which I did!) A small detail that can either make my night or drive me crazy is the runner most hotels like to place at the foot of the bed, and cushions they place on the pillows. I just KNOW that there's no way those runners and cushions are washed every time a guest checks out, and I also know that those cushions and runners are tossed aside by the guest(s) (often on the floor). Naturally, I do not want to place my face on a pillow that was up until then a resting ground for said unwashed cushion(s) that have been tossed around on the carpets for God knows how long. The bed in our room at Sheraton Imperial had no runner and no cushions. Thank. GOD. It did however have a wicker basket withholding the laundry menu on it-- unpreferable but forgivable. Also, I know that hotels are notorious for having super plushy and comfortable beds, and I'm not sure if I was just super exhausted, but there was something about this bed that made it the most comfortable bed I have ever slept in, anywhere in the world. View: I always sleep with the curtains pulled, so that I can wake up at the crack of dawn. We had a view of the stunning KL tower, and I remember waking up at Fajr time to see the tower lit up and glowing in hot pink. I remember thinking even in my sleepy stupor, what an awesome view that was to wake up to. Luggage Room: I also liked that there was a small room for the luggage, about the size of a dressing room, but too small to serve both purposes if like me you've got 5 pieces of luggage. It was however great to stash the luggage away and close the door and not have luggage sprawled all over the floor, especially if one were to invite a guest over. Minibar: The minibar was well-stocked with TWG tea (amongst other things), so carpet angels would have been in order had I not been so stuffed by the dozens of bubble teas and "Milo Dinosaurs" I'd been downing all day in the mamaks that are iconic of KL. Bathroom: The bathroom was spotless, and only in the corners of the floors and walls could I see any signs of aging. I loved how since we were staying for two days, and there were two of us, there were ample toiletries to last us those two days. Four toothbrushes, twos of the shampoos, soaps etc. I like not having to call housekeeping for more, especially since I prefer for them to skip making my room up when I'm staying for such a short while. The only (pretty shocking) downside to the bathroom was the shower bidet. It was extremely out of place with how regressive it was. It was essentially a silver pipe, and one had to reach for a knob close to the floor to turn it on/off. I wouldn't expect something like that in a place like this. Common Areas: The common area on the ground floor of sheraton Imperial give guests access to computers and printing facilities, which is something I never take for granted since I always have to print my boarding pass. There are also 5 F&B outlets, and I had an extremely satisfying dinner at Celestial Court and a light breakfast at Essence just before checking out. What made Celestial Court so completely perfect was not just how delicious the food was, but also how it was all halal, and that's a rare feat for a Chinese restaurant. There is also a fully equipped gym but I wouldn't know what that's used for as I've never been inside one. I was however extremely tempted to take a dip in their pool with a view of the KL tower, however my inability to stay put did not allow it. Poolside: This was the only poolside I've personally seen in KL that had cabanas offering sheesha. This made the Arab in my husband very happy. Spa: Some people travel just to relax and enjoy the hotels. I travel as if to test my endurance and see how much I can explore the city, and then have a hotel pamper me at the end of the day. Thankfully, Sheraton Imperial also house the Mandara Spa, where I got a reasonably priced but satisfying Balinese massage, and treated my sister to a facial. Celestial Court: I was dying to try out Celestial Court because of course I wanted to have dim sum on my trip to KL; and it's close to impossible to find halal dim sum anywhere outside of a nice hotel. The last time I had great dim sum in KL was at The Ritz Carlton; so I was very excited about this 18 year old restaurant at Sheraton Imperial. Essence: This is where I broke my vow to not have breakfast in any hotel on this trip. I wanted to save my appetite for as much street food as I could, but the variety here was just too tempting to pass on, as they had something for everyone.
"Excellent Happy Hour Promotion at Toastina"
Great ambiance, excellent service and value for money!!! Toastina serves fresh beers at an amazing happy hours price...only RM22 for Buy 1 get 1 Fee pint of beer. The seating areas are both indoor and outdoor patio...plus designated smoking area in an air-condition environment with good ventilation... Highly recommend for those who wish to avoid the mad peak hour traffic in Jalan Sultan Ismail...
"Fabulous location and huge spacious room!"
Best location, MRT just 2 min away.. Even this hotel open many years already but still maintaining well and clean. Just try their Italian restaurant, best one in KL. Tired all day long' There is Mandara spa with masseur from Bali. Wow
"Very Good Quality of Food and Accomodation"
I visited KL on a short trip and stayed in this hotel. The accommodation and food was very good. Just few comments / suggestion for the management: 1. As this is Islamic country. The prayer rugs should be available in the rooms. 2. The hose with commode should be auto press in hand, one feels very uncomfortable while opening and closing it.
"Lacking in Service"
Stayed in KL on the way to Burma. Selected Sheraton through Starwood. Place is very large but in need of better staff services. We arrived around 4:30 am due to a delayed flight form HongKong. At checkin we asked about breakfast times, spa time, etc. Seemed that no one could answer any of our questions. We had booked a room on the club floor which was large and well appointed with amenities. However, it could probably use a refresh. The meals in the club lounge were very good. Lots of selections and all very tasty both at breakfast and in the evening.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM