"Company Annual Dinner"
Our company organised the annual dinner in Sheraton Imperial and it was superb! Thumbs up to Ellie, the Catering Manager, who was of great assistance in the arrangement of the event. We had the dinner in buffet style, well-arranged and most importantly, delicious! I vouch for this hotel's hospitality and please find Ellie if you have any official events to hold!
"Wonderful 5 Stars Service"
The hotel is gorgeous and is located near many shopping malls and restaurants. Great breakfast and facilities. The best thing was the staff that really put a golden edge on each day! Especially since my luggage was lost by the airline i traveled with, and the staff took a personal interest in getting the whole issue resolved. They kept calling the airline for three days and pressuring them to deliver my suitcase. On the third day, I finally got my luggage and the gentleman who helped me the most told me that he cheered when he heard the news. You cannot get any better hospitality in all of Kuala Lumpur!!
"Wedding reception at Sheraton Imperial KL Hotel on 23-Oct-2016"
It was Ellie Low’s can-do attitude that convinced us to go with Sheraton Imperial. She is the Catering Sales Manager of Sheraton. “Please feel free to ask me any questions. I will reply your messages even if it’s midnight…” these were vaguely her words that won my vote of confidence. Ellie did what she promised. She was really on-call almost all the time, ready to assist us in most of our requests for as long as they were within her ability. Case in point: 1. She would check on our wedding preparation progress and call for meetings to ensure that we have our to-do list checked. 2. She also went the extra miles to touch base with our external vendors directly to ensure that all setups at the hotel could run smoothly on the actual day. 3. Do note that Sheraton Imperial doesn’t have nursing rooms but we really needed that for a few of our guests. Ellie offered the hotel’s business center as a workaround solution and even volunteered her mobile number to our guests that needed nursing facilities to contact her. 4. She would even rush to print out my wedding vows & speech that were sent to her only 5-10mins before my “show time”. Besides Ellie, we were equally pleased by her team of colleagues that provided all the support and assistance needed to make that night great. 1. Chef Loo, Sheraton’s Head Chef, took our food tasting comments very positively. We were pleased to hear from our guests that the food on actual day was good and most importantly, all seafood served was fresh. 2. We were also delighted that the Banquet Manager, Dheva, was willing to do individual serving for all 40 tables. Even though there were comments that the service could be a little swifter, but overall experience was still good. 3. Angela Chong, the Sales Coordinator, also did us a great favour by helping to put up all our props and photo frames at the foyer area exactly how we would like it to be. We wouldn’t be able to run all these errands on ourselves. All in all, great team work! We are glad we picked Sheraton Imperial. All of us had a great night. A big thank you Team Sheraton!
"A Pleasant Stay"
I stayed in Sheraton Imperial KL for 4 days in the 37th floor which has a great city view. My room was spacious, quite and convenient. i highly appreciated the hotel location in Sultan Ismail street which is close to the amazing Jalan Alor food street, Changkat Bukit Bentang and a lot of shopping malls. I really liked the breakfast as you can choose whatever you like from the many choices they offer. The staff where friendly and helpful. :)
"Rich traditional ambience of the yesteryears"
If you enjoy the traditional richness of polished wooden furniture, wardrobes and other fittings instead of the modern furnishing on steel and glass, then Sheraton Imperial KL should be your destination. Hotels around the city are modernizing with modular furniture in squares and right angles, mirrored walls and concealed LED lighting in rooms, lobbies and corridors. SIKL still has the traditional decor with filament bulbs, wall mounted lamp shades, wooden arches and wooden cupboards in the room. That room ambiance stands out from the other hotel rooms. For me it was a pleasant change from the "new properties". SIKL has done well in maintaining the woodwork at its best. Added to that is its location in Golden Triangle, near KLCC and convenient connections to monorail and LRT.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM