Nice hotel and friendly staff specially MR. Faisal , very kind and helped me during my stay in KL. Highly recommend Sheraton imperial. The hotel is three stations far from bukit bentang by monorail (5 minutes and there is a monorail station beside hotel(medan tuanku).
"Very comfortable and good service "
3 day business trip with this hotel chosen as our base. Room was spacious and comfortable and I experienced a good level of service during my stay. I also used the gym each day which was adequately fitted out and included water and towels as you'd expect. Breakfast buffet was very good ... huge range of choice which I took full advantage of each morning. It was also a nice touch that the manager let me access 20 minutes before official open time the day I checked out as I had to be at the airport pretty early. All in all a good stay.
"Wonderful hotel and facilities with average service."
I booked the stay over the phone. Awesome service through the phone. Professional yet friendly service by the reservation team (sorry I can’t recall the names). The nightmare started when I requested for a special arrangement for my stay, im celebrating my partner’s birthday. The housekeeping and concierge called me but I gave up talking to them. I dealt with the reservation team who handled my request. The reservation team communicated to the teams accordingly and ‘apparently’ it can be done. Phewww… My initial request with the mentioned teams was not ‘accepted’. How funny is that for a 5 star hotel! A let down if you ask me. Anyway moving on to actual stay. Check-in was smooth as it was done at the executive floor. We had coffee and finger food while waiting at the executive lounge. I was very surprised when we got to the room, which is an Executive Club suite. It was fantastic! It’s huge and looks really good. The bed was comfortable and so relaxing. A clear view of KL tower and you can also spot KLCC. If you wondering what is included in the room; free breakfast, access to executive lounge, evening cocktails, 2 pcs of laundry per day. They had the bed decorated with rose petals and decorations which was awesome and a nice surprised to my partner. The executive lounge is a nice place to be. Relaxing set up and perfect to lounge. The staff are attentive but some of them are just average. Could be better in the delivery of service as some of them don’t look very keen to ‘serve’. The evening cocktail session was nice, from 5-8pm. Variety of finger foods, fruits, yogurt, bread and variety of drinks, basically bottomless. I enjoyed it. I also had ordered food while staying here via the room service. It was handled well and food was good. Check out was fast and smooth. Not much personal touch by the staff. Overall I loved my stay at the hotel and love love the Executive Club Suite. I have stayed in other hotels’ executive room but this one is most outstanding in term on space, room feature and exclusivity which surpassed by expectation. I had stayed here previously (many years ago) and at that time, all facilities looked dated. Only comment is the service rendered by the staff. While it is sufficient it was not that memorable. No personal touch or I would rather say ‘service with an attitude’, good attitude obviously. Visited in April 2017.
"Not as expected. "
We stayed for one night at Sheraton Imperial. The hotel looks old and tired. We parked at the basement which was gloomy and dark and as a guest was only allowed to park on basement 3 as the rest were reserved. However the hotel had friendly and helpful staff which made up for the dull ambience.
"Nice hotel in good location"
Great Sheraton Imperial hotel in a good location for shopping and restaurants. staff were very helpfull and friendly, club lounge was always busy with great views over Kuala lumpur, breakfast has a great selection.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM
Please note that Twin Rooms are with 2 Double Bed. Don’t require extra bed if have 2 children