"Great Location and SPG Lounge was fantastic"
Most memorable was the Ohana experience created by Nani in the SPG club/lounge. She made us feel at home. The food was fine, the view fantastic but she really made the space friendly! Check in was also great and helpful but make sure you ask for details on parking and the shortest route to your room (not hard, just not obvious). POOL The pools were laid out in an fun way with a couple of hot tubs. The slide was slow and not a thrill ride so don't expect too much. We didn't make use of any other activities but they did have a games room. We found the waterfall sound nice and could also hear the kids having fun from our room (but they closed the pool about 10pm so it does not impact sleep). Great to walk down to the little harbour, and if you do the Manta Ray dive out of this location (Sea Quest is what we did) I suggest just walking. We stayed two nights there on points and got a great room and wonderful service. Would go back and stay longer next time. PS> liked the USB ports in the room and well placed electrical plugs too Only suggestion was that the fridge was in the bedroom rather than the living room area but didn't make much noise so didn't wake us up.
The Sheraton in Kona provided us a great experience overall. The dinner we had at the Rum Fire restaurant was delectable even if the service was briefly curt. The room and facilities were comfortable, but the views of the sunset are remarkable. Be sure to get concise directions to your room upon check-in. Their floors are a bit confusing. If you need any basic provisions during your stay there are a couple of grocery stores very close by. Also, two tour operators are just around the corner: Sea Quest and Hula Kai offer manta ray snorkels right off the shore in front of the hotel - a rare chance to see Big Bertha!!
I thought the hotel was very nice. The pool was great with a huge water slide with inner tubes too. There was also two hot tubs and a sand pool. Although the pool was very nice, when we walked into our room, there were ants in the bed, on the ground, and even in the bathroom. We ended up leaving our room and getting a new one. We also got free access to the lounge. Over all, this was a fun hotel.
"Beautiful hotel. Great location.Wonderful associates"
The hotel is fabulous and our stay was outstanding. It was very difficult to leave. The location is wonderful. The pools and the hot tubs are exquisites. All the associates we encounters were very nice,very positive and very helpful. Special thank you to the gentleman at the pool hut who remembered us and called us by our name. We felt very special and welcome. Also a very big thank you to the nicest waitress I have ever met at Rays on the bay restaurant who took the time to show me how to spot the Manta Rey's. She made my day. The rooms are very nice, very clean and the bed very comfortable. The housekeeping associates are very efficients, polite and always smiling. I highly recommend the Sheraton Kona and I am looking forward to return as a guest. The guava pineapple cold punch and iced water station at the front desk is a very nice touch. Thank you to all the associates for making our stay in your hotel one of the best ever.
"Fabulous hotel with wonderful staff"
First visit to the big island. We were pleasantly surprised with our accommodations. Reading about how old and run down it was, we were worried but booked it anyway. And I am so happy we did. It's in a fabulous quiet location. Our room is very clean, bed comfy and we have lots of room. Balcony looking at ocean, and mtns. Not in town, but close to everything, and shuttle goes to town several times a day. Bar drinks expensive, food expensive. Parking is not free for guests, as someone else mentioned. Pool is fabulous. We rented a cabana for the day, pkg deal is fantastic, food, drinks, water, towels, fruit. Although service was slow at the pool, it was wonderful. We are close to 2 step beach, swam with spinner dolphins and turtles. Swam with manta rays right out front of hotel in the bay. It is true this is older hotel, and could use an update, but I highly recommend this place.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM