"Homecoming of sorts"
We stayed on this property on our very first trip to Hawaii in 1979. Sheraton has done much to keep the charm of the original hotel with modernized improvements which reflect current trends in vacations. They have utilized the ocean side space for the restaurants and bars where you can enjoy the views of the Bay and the ocean. The staff is very helpful and we were able to use the concierge staff to set up some things before we arrived to maximize our short time on Hawaii. Very nice pool areas with a water slide for kids and adults. Several hot tubs as well. Shuttle goes into town and stops at many places along the way. Very nice wedding chapel fronting Keauhou Bay. Sport fishing, dinner cruises and snorkel cruises are about a block's walk from the entrance.
Broken lighting in the bathroom. Damp smell was explained at 5 am on the second night when the water pressure from the toilet caused an awful sound. The toilet was broken so the reception reluctantly switched our rooms. No housekeeping service unless it is requested - this was not explained on check in. Rays on the bay is in a lovely setting but was expensive. It is the only restaurant within walking distance of the hotel. Food was good. It is the only bar open in the evenings but closed at 10pm. Pool area was beautiful and Sarah from the pool bar was fantastic.
"It's ok, not brilliant. "
It's a large hotel with big pool, perfect for chill out. Staff are nice. But internet wasn't good, we got a room and internet wasn't working, so they change to other room, then still not working, then they send an engineer to try to fix, then it's working very very slow. The staff are responsive and helpful but the hardware is quite old in this hotel. Who needs internet anyway, you're in Hawaii, go out and enjoy the nature!
"Great weekend getaway"
My family really enjoyed the pool and slide and the beautiful grounds. Great weekend getaway. Peaceful, relaxing, and lovely staff. Being in Keauhou is always relaxing and the ocean and mountains are spectacular.
"Good stay but below the Sheraton standard"
As a family the pool and water slide were excellent. The location, views and gardens are very picturesque. Other positives are the spacious rooms and big decks. However we found the overall experience tired and below the standard we would expect from a Sheraton. The showers take 5mins to heat to temperature and we suspect they turn the hot water off in the evenings/early mornings as we had two 5am starts and did not have any hot water. This is unacceptable for a Sheraton. We also suspect the air-conditioning is managed centrally as despite setting it to 55f for the entire day, the room never got below 70f. Another irritation was the lack of complimentary water for 2 days and the overall service, whilst friendly, lacked due to understaffing. The check-in area had between 2 - 3 staff and the pool/pool bar closed to early. Something to be aware of is the resorts design is wide spread and you can be a long way the from the pool, bar and restaurant if you get a room at the end of a block. We enjoyed our stay but there are plenty of opportunities to improve the overall experience.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM