"Good facilities but a bit dated... "
Stayed a couple of nights here and overall the resort is nice, the staff is friendly and we enjoyed our short visit. The room we were in could use an refresh, especially the bathroom shower, the hand-held shower head does not swivel down so it either shoots out at your face in the lower position or over your head on the higher spot, not a major issue for me but my wife didn't appreciate it! Not great options for plugging chargers near nightstand for today's phones, tablets, etc. One of the two elevators on our side of the building (#4) wasn't working and made for longer wait times to head up and down (7th floor room). Nice sunset views from the walkways to the room. Ray's on the beach was a good restaurant for breakfast and dinner, as the location of the resort is a bit of a drive (about 7 miles) to the Kona waterfront area. We had a great dinner there and the outdoor ambiance was spot on!
Stayed here with the family for 4 nights. We had booked a suite with 2 double beds and a sofa sleeper, but when we got there, there was only a room with a king and sofa sleeper. We were concerned about not having enough room for my family of five to sleep, but they were very accommodating and brought a rollaway bed and gave us complimentary access to the club lounge which was great. Deborah was very helpful with this. The grounds are absolutely beautiful, and our view was amazing. The pool was great for the kids. Staff was very friendly. We ate at Ray's one night. The food was very good, but expensive. Spent most of our time on excursions away from the hotel, but overall had a great experience there.
Spectacular coastal location, less than 20 miles from the airport, and totally separate from the rather grotty, and extremely busy, main resort area. Rooms fine, and good room service. We initially signed up for their "Club" but cancelled this after finding that the breakfast was much more basic than advertised, and they were completely closed before 7pm in the evening. On the only occasion we tried to use the main restaurant, it was fully booked, but there are plenty of other local restaurants within day driving distance. Pool facilities also good, although towel control measures are rather irritating, since the pool is obviously open to non-residents. Nonetheless, a good venue, particularly if driving around.
"Old & dated"
This property USED to be amazing, 20 years ago!!!! The rooms are old & dated, and smell musty. The staff is NOT friendly at all! There is NO Aloha spirit here! When we checked in the lady at the front desk didn't even smile at us & just handed us tangled shell leis to put on ourselves. There was only ONE pool side server that took ONE hour to bring us drinks & terrible overpriced food!! There is NO room service!!! The elevators take a year, take the stairs. The walls are thin & you can hear every little noise at night. I was floored that this property was rated 5 star! The Sheraton on MAUI is 100 times nicer, & cleaner, & the staff has way more Aloha spirit. I was truly disappointed in this hotel, because I know at one point it was beautiful. The only redeeming part of this hotel is the location.
"The Best Mai Tai You Will EVER Have"
Overall, the resort met expectations. There was a hard-core Hawaii-touristy feel, so the setting met expectations; we got exactly what the brochure was selling. It was a good thing. The pool with the rock waterfall was nice and added to the ambiance; the water slide was fun too. The shoreline path was great for views and leisurely strolls. But the greatest feature of all was, by far, the mai tais at Ray's on the Bay bar/restaurant were the best I've ever had, anywhere. Apparently, the make them with sugarcane as a substitute for the more traditional coconut juice. And the results were - amazing!!!! Yum. Ray's on the Bay's food was generally good but the menu was limited. The buffet breakfast, for the price, was no value at all. I don't think it would be a bad ideal to put in a waffle maker or have a couple of chefs offering made-to-order omelets. That would at least make me feel like we got some value for the price. The coffee wasn't very good and the toaster only toasted half my bread. And you'd think that coffee in Kona would rock. The staff was pretty good overall. The two most memorable standouts were at the pool bar. The male bartender was attentive and friendly. However, the young thin female bartender presented an appearance that she just couldn't be bothered with customers and was very aloof. I will say that the young lady pushing water cart around the pool and offering water to the guests was very friendly and engaged all the guests; very pleasant.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM