"Expensive, OK hotel"
A fancier hotel than we normally stay in but you can tell this one has been around awhile. The room was nice and clean but the bathroom could really use an update. The place is huge and it takes forever to find your room. Staff were pretty nice. They will gauge you on everything, fees parking etc. For having to pay so much for parking they could make the spots closer and fix the parking lot. Valet or VIP get the closest spots (still far away) everyone else has to park down the hill. The pool and slide were nice. The restaurants never seemed to be opened or had table or something out of place. It just never felt put together. The yoga and activities were cute and nice. I got into them - silly - but fun. The farmer's market was also nice. For the price, you felt like it could be nicer and more accommodations to guests (parking better or check-in out easier and earlier/later). Location is right on the water. No beach. You are several minutes away from downtown Kona. We still drove in at least every night. I twas nice to be more removed from the town.
"Nice & pleasant stay, but hotel needs some remodelling"
Sheraton is spread out along a great location which boasts incredible views of the ocean. Location wise, it is fantastic - a short drive to central Kona (~15mins) Rooms were clean and very spacious, however a little dated - would require some upgrading. The resort charges a daily resort fee which is approximately ~$25USD, this includes things such as free parking, beach towels, use of most of their amenities including game rooms, tennis courts, lawn bowling etc. Food-wise, there isn't much options available at the hotel, apart from Rays on the Bay (though you should go here at least once, because it does have an amazing view, and you will experience the waves crashing on the rocks, with live bands etc), but you will easily find a lot of amazing food joints not far from here.
This was our first visit to the Big Island and our stay at this Sheraton property did not disappoint! We were promptly checked in and valet did a wonderful job in getting us settled quickly after a very long travel day! Valet was also very friendly and helpful with our other queries when venturing out each day! Our room was clean, quiet and had a lovely view of the ocean and south lawn...which held the Luau on Monday evening. Bonus for us - balcony view! The pool area offers many areas to sit in shade or sun and we enjoyed poolside service and also the nice touches of refreshing melons, fruit water etc that was freely offered. Food was very good but one could not eat there every night on a week's stay with not enough restaurants to provide variety. Kona coffee is served throughout the resort! Cultural activities, offered mornings in the lobby, were a wonderful way to gain some understanding of the past and learn about the rich traditions and history. We discovered that there was a trolley that takes guests into the town of Kona. We did not learn that until we had settled in another property in Kona! Had we known about this, we would have likely stayed at the Sheraton for the week! Perhaps during our check-in, this info was overlooked. All in all, we highly recommend a stay here. We will return and use this hotel as a base for further exploration of the beautiful Big Island!
"Enjoyable Stay "
I enjoyed staying at this hotel. We arrived before the 3pm check in so we popped downstairs by the Houla Poolside bar. We had great service there, a delicious burger and lovely cocktail. They managed to clean our room a bit earlier so we go into our partial ocean view room about 2:15pm. The rooms are large and spacious we had two little stools that sat on the balcony. I do agree that the bathrooms need upgrading but other than that I was happy with the room. We got our room serviced daily and the job the cleaning staff did for us was flawless! In the evening we went down to Rays on the Bay restaurant. We ate there twice during our stay and drunk there about three nights. The bar staff there are lots of fun and nice. They make a fantastic Piña Coloda! The bar area is social and great to meet others. Also an amazing place to just sit and watch the waves crash against the shore and the people look for manta rays! The food is delicious but slightly on the pricey side! In the morning we attended the free island orientation and had our holiday all planned and tours booked for free! It was totally painless. Thanks Vahn! We took the free "trolley" into town a couple days. That was also great fun. The hotel is out of the main spots but it's seclusion adds to the relaxation. The trolley runs every two hours so it makes it pretty easy.
"Dont get what you pay for"
Booked a OCEAN view with a KING bed, got a room with a parking lot view and a room with 2 double beds. Pay for the extra, and got less. Talked with the management all thru the stay, starting with the 1st night and was told that they do not GTD any pre paid reservation thru a 3rd party site. They were over booked. It took 3 days to finally get moved to an acceptable room -- The room was also dirty see the pic of the tub
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM