"Older Hotel Rooms with Nice Pools and Outer Landscaping"
I only stayed over for 1 night for business so I didn't get to enjoy the nice outdoor landscape. The rooms were clean but on the older side. The walk from the parking was a little far, but we were serviced quickly even late in the evening. There is a nice water jug in the lobby area to fill your water bottle.
"Probably not as good as it should be "
Don't get me wrong. The resort is decent. Just not as good as it should be. Especially for what you have to pay for it. The rooms are clean but need to be updated. The bathrooms especially. The tub was very old and had paint or something chipping from it. The shower was luke warm at best and the water pressure was minimal. The staff on the other hand is great. Everyone was so nice and upbeat and I really appreciated the service. Of course the resort is right on the ocean which is a plus. No beach access though. Not from what I seen at least. The resort nickel and dimes you for random stuff like resort fees and Parking. That's easily another $60 bucks or so on top of the amount you already paid for the room. It is somewhat excessive considering the water doesn't get hot when you take a shower. So overall. Not terrible but not great. Should be GREAT for the money. After a long day of traveling and/or vacationing a person just wants to take hot shower. 🤷🏾♂️
"A treasure from the past"
Although some people are complaining about the bathrooms being a bit tired after 50 years, this hotel has beautiful pools (one is open 24/7, lovely rooms with great comfortable beds, amazingly friendly, helpful, accommodating staff (maybe to compensate for the slightly old bathrooms), great views right on the ocean (if you face the garden you can see the luau for FREE from your balcony!! - ask for FREE binoculars from the Flying Fish for a close up view). The unique historic and cultural value of the hotel is the best part of all - thank you, Rolinda!!
"Sheraton just a brand not indicative of a quality standard"
Positives: Pool is amazing! Staff are nice and friendly. Negatives: It is an older building. Sheraton is just a label and after this experience you are not paying for a quality high service you are meant to associate with the label! Shame on you Sheraton! The hot water was being fixed when we arrived from over 24 hours of travel so they upgraded us to a better room which was great but we didn't get room service for four days!!! I had to call and tell them. It wasn't until the forth time when I went to the front to complain again they told me they wanted us to use the green option - well that would be fine except the towels are old and poor quality so don't actually dry before the next time you use them and you only gave us two small towels, they gave us paper cups which had to be replaced every day (which they didn't do until I complained again and again asking for the cups, and tea bags and milk) I asked for ceramic cups so it was better for the environment and less waste - plus when you do they green option they don't actually come and take the rubbish away from your room either, or replace the cups. Going green in an old hotel like this one is a joke - how about you upgrade the hotel so going green actually stands for something, like new lifts and systems. The doors slam in the room corridors they are not soft closing so the sound echos and is noisy. I am not sure what you are paying the resort fees for as everything cost money on top of what was included which was just lousy wifi! I looked at the reviews for this place before I went and thought all the bad reviews were people being difficult. But nope it really is very basic place to stay for the cost - don' t get your hopes up! The sad thing is my partner and I were going there for a holiday as we hadn't seen each other for 4 months so it was pretty disappointing. I even emailed the Sheraton two weeks before we arrived to confirm the booking and they didn't reply.
"Beautiful Location and fantastic Concierge - aka Gary is amazing!"
My husband had a business trip to Kona - The girl's and I invited ourselves! Having never been before I did 6 months of research, lots of advice from friends and finally decided to contact the concierge at the Sheraton. We got extremely lucky and Gary answered the phone! He confirmed all of my research and made booking the activities a dream. He helped explain the layout of the island, told me which items I should book together, and let me know when I was wasting time. You could tell just over the phone how passionate he is about Kona and trusted him 100% (which is rare for me). We were not disappointed when we arrived! To top it off, the hotel is absolutely gorgeous, the beds very comfortable, the views are spectacular, and you can see Manta Rays swimming in the water even if you choose not to swim with them.....(but why wouldn't you - it's a once in a lifetime opportunity!)
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM