"Great place to stay if you are wanting an affordable quick getaway"
The Sheraton has a great gym facing the water..great places to run here too. There are tennis courts and it is close to some great hiking places. The rooms are basic but clean and there is a fridge in your room if you want to make your own breakfasts. The staff are sweet and there is a family vibe here. If the Hotel did an update it could be really fantastic..but probably shift the current affordability. Overall considering we have a car, and an drive to the beach, it's a great choice. By the way, parking is free too. I think we might stay on the other side of the island next time. But we've had a great experience 🌸
"Sheraton Keauhou changing hands "
We stayed at the Sheraton for an annual roving Halloween party with 300 friends. The Keauhou is a beautiful property with ample parking but the layout is strange doe to the shape of the property. Two restaurants serve on the property and there is a shuttle the get into town. Rooms show a little age but are outfitted with fridge and cover maker and simple amenities. The view whether garden, sea or mountain is always beautiful. The cliffs of this property make ocean access difficult but the bay in walking distance makes up for that. Golf course is attached to the hotel grounds and fees are reasonable. There is a spa and a pool with a magnificent slide. Fresh towels and poolside service. A coffee bar rivaling Starbucks is also on the property. This hotel is changing hands and the staff reflects this uncertainty. They are understaffed and over worked but the grounds and lobby are still stunning. Rooms show a little wear but are clean. This was an ancient holy site and even business here has had trouble. I hope the new owners get the place blessed. Convention rooms are great but the liaison will gouge you on meals on site and projector/AV and sound use if you aren't persistent. It pays the negotiate.
"A solid 3.4 stars"
Nothing wrong here unless you are expecting a 4 star property. It took several days before I had a housekeeper who set up my toiletries. No fried eggs on the breakfast buffet. Much of the property is getting ready for an upgrade. Price seemed high for quality but was at a conference.
"Mahalo Sheraton Kona"
This property was the perfect home base for us in Kona. Grayden at the front desk welcomed us with with open arms and immediately made us feel like family. Everyone we've come in contact with at this property has been wonderful.
"The Aloha has dissipated "
What the heck happened here!' This is my second visit here, the staff are distrusting and seem depressed. If I didn't have to stay here, I wouldn't choose it until they realized the true meaning of the balance between happy employees and happy customers. Re: Marriott & SPG, Japanese owners or US owners ... they need to get their dirty laundry washed & aired, this is the next century in a beautiful land - figure your garbage out! Don't let some trashy waitress dictate the quality of my stay!!!!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM