of TripAdvisor Travelers recommend this hotel
"Great food and waiting personnel but housekeeping needs some serious training! "
1. Check-in process takes way too long(be prepared to wait around 15 minutes). 2. Great buffet breakfast and dinner, always new menu and a lot of choice. Waiting staff is very attentive and friendly! 3. Great family-friendly ambience! ( swimming pools, kids playground and pool, genuinely friendly staff) 4. Now Housekeeping bits: - Generally poor standards of cleanliness,i.e. dust on picture frame, bathroom bin has been moved to different locations each day which tells me that they do not have a set standard. - I moved an armchair to the bed, so that my 1year old wont fall of the bed. After servicing found that it got moved to their initial location-highly frustrating-how about anticipating the guest needs'! - Note pad had not been replaced - Complimentary tea&coffee facilities were always forgotten to be refreshed. I had to ask for it everyday twice or three times & wait around 2 hours for them to finally bring something... and still not complete,i.e sugar or milk missing.. - The room had no slippers upon our arrival nor they were added during servicing( may be not part of their standard'), again had to ask. - Very poor condition of towels and bathrobes in the room, old and falling to pieces. - Our room had a twin bed( when we specifically asked for a king/queen bedded, never mind but one of the beds had a broken wheel which made it impossible to sleep on. Had to ask for it twice,for them to finally change this bed. -Do not disturb sign has been taking away and not replaced.. I could go on and on.. 5. Health & Safety is terrible here! Few examples below: - Cables hanging from the Lobby ceiling - Poor kitchen chef had to cook steaks and jump over the wire cable on the floor.. Being a Housekeeper of a 5 star luxury hotel in London, I felt I needed to let them know (one would assume they read these comments)..
"POOL AREA CRUMBLY"
I think this Hotel is very nice, lovely bedroom, great food and service is superb, going again for Christmas the only small issue I have is that the main pool area could do with a little bit of attention as the concrete is crumbling so do not forget to ware your flip flops! but other than that its lovely the pool bar has a nice vibe the Cocktails are beautiful and the staff make you feel very welcome.
"Amazing hotel but mummy is tired....."
This hotel is amazing but mummy is tired..... First of all please do not let my review put you off this hotel. We came here last year and were so impressed we booked again. The staff, rooms, grounds, food and pools are all amazing. The only problem this year is the location of our rooms. It's the morning of our second night and Mummys not had a lot of sleep. Let me set the scene for you......as a full time mum I pretty much spend 365 days a year cooking, cleaning, tidying, ironing, washing etc etc. I absolutely love my job but do look forward to a break once a year. For one week a year I am treated to a hotel break. One week of total relaxation, of not doing anything, no making a bed or even washing up a cup! I dream about this holiday and literally count down the days. We arrived Tuesday and I was immediately disappointed when we checked in and our premium interconnecting rooms were directly over the bar. I sent the husband straight to reception to ask to change, but nothing was available. As a light sleeper with unfortunately very good hearing I was already apprehensive about the evening. On returning to the hotel at 9:30 after a lovely meal I hoped for an early night. We were informed the music stops at 10. By 10:25 my husband rang reception and asked for the music to stop which it did. He then promptly fell asleep, as did the children and I lay awake listening to the noise of the bar below. I then wandered down to reception and asked the duty manager again about changing rooms. He said he would look into it and get back to me. I also emailed our Sovereign rep who also said she would contact the hotel in the morning. Unfortunately the hotel is fully booked. My very nice sovereign rep and a very nice duty manager, both very apologetic, both informed me I'm stuck. My week of relaxation and early nights now a distant dream. Last night was even worst. Struggled to get to sleep by 11:30 and awakened again at 12:15 by bar noise. Then woken again by 4:30 with someone moving something around. I actually laid in bed and cried. Sad isn't it when there's people around the world a lot worst off than this but this really does mean a lot to me. I am now dreading coming back to the room in the evening and am gutted that my week of relaxation has been ruined. Maybe next year......... This truly has been a valuable lesson in room location. One I know we won't make again. Please don't be put off with my review.......the breakfasts are amazing.
great hotel will return,staff are excellent especially in restuarant they cant do enough for you.we moved rooms due to inconsiderate neighbours partying till 3am.peter on reception was very kind and helpful and we moved to a club room on the 4th floor.which i would recommend.pool area does need attention the surrounding area breaking up,it get stuck in your feet. great for couple and familys alike, there are 2 poolsthis hotel is in a quite area which i loved,a great resturant just over the road called the jade stone. finally go for a walk along the coast to la caleta a small fishing village,about a 20 minute walk.
The hotel says it is a 5 * but it is in need of renovation. So as 5 * goes and I go to nothing below that I would say it's poor. The staff are helpful. Hotel is poorly located. Room service late at night is a effort for the staff. The aircon is not to brill either. The bathroom was dated. Late check out is charged at 20 euro's an hour if you can get it. All in all this hotel I would rate at 4 * max. It is defenatly not up to 5 stars. Food is expensive too. The cleaners don't seem to clean the rooms properly. But they are friendly. They invite you to a bbq give you the impression it is free but it isn't you find that out when you leave on your bill about 84 euro's.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM