Everything was as I expectedComment of G. Miguel , Costa Rica the 2016-10-10
"Great fun, good location, good room"
We stayed here with our four kids and had a great time. The pool and the staff combined to make this a memorable experience. There are two heated pools and two hot tubs so plenty of space and a small slide (great for age 8 and under). The staff ran a lot of activities by the pool especially on the weekend. Aundre, the MC, for many of the events has a great sense of humour and got many people involved in all of the activities including trivia games, skill games. They put on a movie by the pool every night we were there. Food by the pool was also tasty. The rooms were a bit dated, but everything was clean and worked. I think that every room in this complex has a view of the pool from their balcony. My small kids loved the built in bunk beds. Our other two double beds were small but comfortable and we also had a pull out couch. There were several conveniences within a 10 minute walk (drug store, grocer, multiple restaurants and great mini-golf) which was handy as we did not rent a car and used uber (and some walking) for this trip. This location is very central for Disney and about 15 min from Universal.
"No one enjoys being lied to"
Still waiting. . . Half of the television channels including basics like ESPN/NBC do not work in our room. We call the guest services and we are informed that someone is "on the way" to our room to investigate. Half an hour later, we call back, and again are informed someone is "on their way". When we ask what that means in terms of ETA, we are told that that is uncertain. Another half an hour later . . . an hour of our vacation is flushed . . and still we wait. Only chair in room also has a gaping hole in it.
"Surprising Sheraton "
What a great stay and very hospitable staff. Elisha in VIP concierge was very helpful and kind. Thank you for all the kind words and helping us understand Orlando maps. We had a fantastic check in and she was able to explain how to navigate through the Orlando metro area. Such a kind young lady
This place is okay, it's def a 3 star property with a nice pool area. It's close to many restaurants and a Walgreens. Pros: - Florida rooms are def big to comfortably fit 3 kids (all below 10) - We took a red eye flight and the hotel let us have an early check in - Pool area is nice and large Cons: - Rooms smell moldy and needs deep cleaning, especially the couch and bathroom. Bed didn't seem like an SPG heavenly bed. Curtains are dirty, probably need to be replaced along with the carpet. - The shuttles to and from the parks are not that convenient. The open and close times are so out of bed with shuttle schedule and lack of frequency it was be better to drive and park - Service is not friendly, staff needs customer training...smiles and hellos are few and far between. Tip: As a SPG gold member since 2001, I think this was one of the worst Sheraton Properties I have stayed at. I literally regretted pre-paying a week after I booked. Saving the extra 20-30 per day vs another property with better ratings was a mistake.
"Clean and Fun"
Was very worried hotel would be dirty and cheap and I was pleasantly wrong. Great Florida rooms for families and fun events at the pool! Reasonable pricing, however, there is a parking AND resort fee totaling around $40 a day :(
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM