"Rough Around the Edges, Fair Service "
We're Starwood Preferred Guest Members & travel often. But in Montreal we love the Fairmont Reine Elizabeth right above central station but it was closed for a year for renovations. So we booked this Sheraton with SPG points for 1 free night, & paid for the 2nd nt. Contacted the hotel 2wks in advance to make room requests (high floor, view of Mont Royal, extra clean, SPG FLR). 1st night they gave us a tired, non-updated room on the 9th flr overlooking a construction pit with view of Mont Royal beyond. Got cheap amenities & coffee/ tea. Coffee station still had coffee grounds on it from the last guest! Yuck. Then at 5:30am we were woken up by very loud construction smashing noises. Not sure which was louder, the construction or the uproar of guests in the hallway marching to front desk to complain! When on vacation on arrival night, one is usually tired from travelling & doesn't want to be woken too early. We called front desk. They offered to move us as soon as they had some checkouts. Emailed the GM who adjusted our rate for the 1st night. Got moved to the SPG floor where we should've been in the 1st place -- corner room with view of river between office bldgs, very large bathroom, upgraded amenities / coffee/ tea. Quite nice. Room Service: beware the breakfast order card! It asks how many people in your room but not how many of each breakfast you're ordering. We wanted to share 1 big brkfst, 1 fruit & 1 big pot of coffee. Instead we got 2 of everything. The guy took back the 2nd brkfst & said he'd adjust the bill & that this happens often. If it happens often, then why haven't they changed their order form'!' Food was ok, not as hot as we'd like. We were surprised that they didn't include glasses of water along with breakfast' Concierge: they tried to help but took a bit too long to get back to us despite our emailing them before our arrival requesting dinner reservations at a specific restaurant & a couples massage booking at a specific spa. We ended up booking these all ourselves to ensure we had our days set up as planned. They seem to wait until you're right in front of them or in your room on the phone. That defeats the purpose of trip planning to ensure you get the tours & bookings you want, when you want them -- to maximize your vacation days. Didn't seem like a very well-run staffing team.
"Enjoyed Our Stay - Great Views, & Paid to Upgrade to Club Lounge"
We were there for both a work conference & a March break getaway with our kids. We had a standard room on the 10th floor facing Mt. Royal. The room was clean, bathroom a decent size and two double beds. The view was excellent. While the beds are smaller than we are used to, the bed & bedding was quite nice. After a day, we asked if we could upgrade for a night as more space would be good for working. They didn't want to accommodate this as it's a hassle for housekeeping, so we agreed to do it for 2 nights for of course an upgrade fee. I can understand their reasons except it is worth it to allow people to upgrade and use more of the hotel's services/food/drink and an incentive to return again. (And we are prefered members.) The room was bigger & again tThe view was great on the 34th floor. (Fridge was very small though for our medicine but we dealt with it). The room could use an extra night table next to the bed. The bathroom was much bigger with extra toiletries etc. Pros: *Right in the heart of Montreal - close to Bell Center, underground shopping & lots of dining. Amazing views. *Hotel is clean, staff are nice (allowed us to check in early before bad weather, accommodated us with a nice size fridge due to medicine requirements) *Great gym which we used for the 5 days we were there. A nice size heated pool and hot tub (located on 6th level) *Nice bar/lounge and bistro on main level for in-house dining *Excellent staff in lounge (Sandra, Giovanni, welcome hostess, morning crew). ***Please tip these people even if you don't order a paid drink. They do all the set up of food, clean up the tables and accommodate any request!) Club Lounge *Amazing views from the top floor which is on the 37th floor (especially during the snow storm!) Not noisy typically, quite enough to work or sip a glass of wine. *Can't say enough about Club Lounge staff in particular Sandra, and Giovanni. They truly went out of our way to serve us wine (Pinot Grigio for $10/glass), virgin Caesars and a mojito mocktail that looked amazing for my teen daughter (no charge). Juices for kids available through bar. *They offer self-serve drinks: Starbucks coffee, a coffee machine offering all types of coffee choices (latte, espresso, cappuccino etc) and hot water & milk for those that want hot chocolate or tea. There is a fridge to grab free water bottles). *The snacks during the day were granola bars and perhaps some fruit (I'm not totally sure if they offer other items) but it's basic. *Lounge is typically quiet so we went there during the day to work or before the hors d'ouevres hour which starts at 5 PM.. Buffet - Breakfast & Evening Hors D'Ouevres I haven't seen a lot of detail about what the breakfast and appetizer buffet offers on either TA or on the Sheraton website so here goes for those that are considering the upgrade. I highly suggest Sheraton take some food pictures like I did which aren't great because people want to eat their food! (Professional photos would be ideal for your guests). Sheraton would be wise to highlight that you offer theme appetizer evenings! I.E. New Orleans night. It's a big draw! We were here two nights so this is what was served: 1: New Orleans Themes for March on Weds & Fri: Jambalaya with shrimp & chicken, rice etc. (This was nice, fluffy & light, nice sized shrimp), clam chowder, vegetable platter with spicy Cajun dressing, fresh smoked salmon with red onion, capers, lemon etc., bread board, potato chips, assortment of pickled olives, onions, pickles, a Cajun-style Meli melo (bean salad), and to finish, yummy New Orleans beignets (donuts). (Another night we had some of the same items but with a baked brie with all the toppings, pasta salad, fruit salad etc) BREAKFAST *The breakfast buffet is quite elaborate.a variety of juices, scrambled eggs, or omelettes, muffins, bagels, variety of breads (make your own toast), danish, croissants, fresh bowls of fruit, cheese platter, homemade oatmeal, boxes of mini cereals, and a make-your-own pancakes machine which is a big hit with the kiddies! Coffees, teas, hot chocolate etc. Cons: *I can't say there were many cons except the 'free internet'. It seems you are alotted only so many devices on your free internet (we have a Starwood membership) membership) deal. So my kids logged on with their phones, and their laptops, leaving the two that needed to work with internet issues not able to log onto our devices. (It seemed 5 was the limit). We called reception and they couldn't fix it, so they gave us another password to log on but the internet was slow and tedious unfortunately. It slightly improved upon our move to the club level. *The night of the snowstorm we needed milk and it was not feasible to be out. So we ordered a carafe of milk. It cost us $21. :( $17 for the milk, $4 to have it delivered. I think under the circumstances the Sheraton could've offered to cut at least the delivery charge on a night the city was shut down. Just a suggestion. We did not ask for any discount either. *Parking: I have a big van so be very careful driving in their underground parking as the corners are very tight. Also, the ceiling pipes are so low that you have to really navigate the luggage cart as close to your vehicle. (Which meant we had to lug our suitcases to it). I'm sure we could've asked for lobby help but the lineup was long. Overall, we really enjoyed our time there, and would return to the Sheraton and hope next time we get a free upgrade to the club lounge which we really enjoyed.
"Beware LOUD Construction Noise"
Got to my room late 01:55 AM and was up at 7:09 due to the really loud construction sounds. All the usual. Someone banging on a steel drum with a sledge hammer' And that constant "Beep Beep Beep" backing up horn. And the workers hollering at each other. And all of this on a Saturday' Great hotel, I've stayed here before for business quite a bit in the past, but it would be a great hotel on the other side of the building for a while.
"Great hotel, despite the weather"
I was given a room upgrade on arrival, which is always a good start! I had a very large room with all the facilities I need - including a decent amount of desk space. This was my first trip to Montreal and I was on business, but I did manage to get out for a walk up Mont Royal, which is about a mile away. Uphill. In temperatures around -17C. The in-room dining was good and I particularly enjoyed the well-equipped gym. Would be happy to stay there again.
"Above and Beyond my Expections!"
Very impressed with this hotel. I stayed here on an employee rate and they treated me like royalty! Fredric was great at check-in, getting us in early to a very nice room. It was on the SPG floor which was renovated with beautiful views of the city. We called down later and the front desk was very accommodating helping with the internet. The valets were excellent with directions and getting cabs to and from the airport. This property is in a perfect location, situated two minutes from the Bell Centre and the popular Saint Catherines street. The staff and the hotel itself were fantastic! Couldn't have asked for a better stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM