The Sheraton Maui Resort & Spa is located 10 minutes walk from shops and restaurants. The Ka'anapali Golf Course is located right next to the complex. You can also snorkel at the Black Rock.
Loved every minute !!!Comment of M. Wayne , Australia the 2016-04-29
Wonderful hotel. Great location. The price was right through Prestigia. Would recommend 100 percentComment of B. Madeline , United States the 2015-07-01
"Mostly grand experience"
As with any large resort hotel, you are bound to have pros and cons. I am happy to say that the Sheraton had more of the good, less of the bad. We are hotel chain elite members, so our treatment was likely better than most off the street. Our room was upgraded to the Moana building tower by the rocks (up by the black cliffs), so this wing is obviously the best possible location, although the farthest from everything. We did not mind this a bit since it was nice and quiet, even a lovely guest Jacuzzi spa area overlooking the water's edge. We had a balcony with sweeping ocean views and we were thrilled to watch the wales jumping out of the water. Our accommodations were spacious, clean and well decorated. Bed and linen quality was wonderful, along with a restful night sleep. A very nice large marble bathroom, along with robes and slippers. Overall, an amazing stay from start to finish. I will point out a few down sides that many travelers will need to know, as mentioned in other reviews. The pool water appears to be unheated and was very cold. I suppose during hot summer days it might be refreshing, but for us and many other swimmers it was just too cold. The other minor problem is that this resort is built into a hillside with many levels. You must be on your toes for walking, as you will be traveling great distances to reach the lobby, restaurants, pool area, gift shop, beach etc. Elevators are everywhere and at times you must go down to then walk a hallway to find another elevator to go up. It is a maze of up and down adventures in getting from point A to point B. There are many signs posted along the way to help. These two issues were tolerable tradeoffs, given that the Sheraton is a lovely resort in a perfect location. The room rates are on the pricey end, but worth the money. Whaler Village is less than a 5 min beach walk and Lahaina is less than a 5 min drive. The staff is friendly and efficient. Internet speed was very fast. Grounds are very well kept. I would stay here again.
The facilities are great! The grounds are beautiful. The rooms are spacious. The staff was friendly and helpful We stayed here for 4 nights and we were upgraded to a fabulous ocean veiw room. You could hear the crashing waves when our patio door was open. The beach at the hotel was very clean and there were plenty of sandy areas to post up and swim for the day. You could even snorkel at the beach. While the pool is very large with tons of chairs to use the hot tub is very small. The pool also closes at 8pm and the staff enforces the closure. Dining on site is very pricy. But to be fair we were staying in the middle of all the resorts and all dining in the area was pricy. We went grocery shopping the first day and saved by eating breakfast in our room and packing snacks. We worked with Susan at the travel desk to set up some activities. She had a great personality and was more the helpful. SHe made a bunch of calls to get the best prices and even checked the weather to make sure we made the right activities based on the weather. She booked us on a discounted sub tour and found us a great luau for our first experience. Stop by her desk and let her book your activities.
"Love this property - wife and I could talk about this place for days, it's exceptional! "
My wife and I returned to the Sheraton Maui Resort & Spa for a couple nights this past week and could not have been happier - we absolutely love this resort. We actually got married at this resort back in October of 2015. Upon our return we kept saying how great it was to be back here and how much we love this resort. In fact, we ended up at the Westin Ocean Villas Resort for the remainder of our trip due to a package deal and found ourselves returning back to the Sheraton to spend the day and continue enjoying this beautiful property. Pros: Fantastic snorkelling, great views of the ocean, amazing pool areas that wrap around and flow nicely into one another. The landscaping is exceptional, happy hours all the time for drinks at three different bars and the service is wonderful here. The room was spectacular as well, very nice complimentary upgrade during our stay. Valet parking is complimentary upon arrival for the first nice as well which is a nice perk. Cons: A little dated in some areas and no kitchenettes for people to make food if that's what you're hoping for. We already knew this but for people who have kids and want a room with cooking abilities this isn't the resort for you. My wife and I will always continue to show and express our love for this property, it truly is one of the best we have stayed in during our travels in North America.
OMG, we totally fell in love with this place after checking in, total paradise. The restaurants, the bars, the rooms...everything was perfect. They have a really nice beach and the best snorkeling in Kaanapali. We will definitely be going back here the next time we go to Maui! The picture I posted was from our room balcony, gorgeous!
"Great location by Black Rock beach"
The guest rooms are a bit dated but the pool and location are great! The Sheraton is right on Black Rock beach which offers great snorkeling. We saw fishes and big turtles here. The pool is very cool too. Though not huge, they do have these red bean bags around the pool that you can use to float around the lazy river. There is a restaurant and bar service by the pool. Our room had a great view to the Black Rock and it was a good size. However, the bathroom is a bit dated and there were some ants on our vanity. I also enjoyed that it was close to the village where you can go to get groceries (great poke at the supermarket!), and it's also near the Old Lahaina Luau (I believe they have a shuttle too). It's all about location, location, location!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM