The Sheraton Maui Resort & Spa is located 10 minutes walk from shops and restaurants. The Ka'anapali Golf Course is located right next to the complex. You can also snorkel at the Black Rock.
Loved every minute !!!Comment of M. Wayne , Australia the 2016-04-29
Wonderful hotel. Great location. The price was right through Prestigia. Would recommend 100 percentComment of B. Madeline , United States the 2015-07-01
"Wonderful honeymoon stay!"
My husband and I spent 6 nights here on our honeymoon and loved it! The hotel was beautiful, and we enjoyed that it was at the end of Kanapali Beach. Other hotels seemed crowded, but this one was tucked away at the end. The staff were all extremely nice, and we were even able to have our room upgraded when we told them it was our honeymoon. Make sure you take a jump off the Black Rock while you're there!
"A good choice in maui"
My first time to Maui and was a bit underwhelmed by the overall hotel choices. Despite having read mixed reviews about this place booked it for its superb location and being a Starwood platinum member. Was overall very satisfied. The hotel had an overall good vibe to it. All staff super friendly and accommodating. Susan, at the Concierge desk was outstanding. Despite some quirks with the layout and our room being far from everything, once in the room we had the most beautiful ocean view with Molokai dead center. A good choice in Maui.
We had a great time staying here for five days. I am a gold member and was lucky enough to get an upgrade to a deluxe oceanfront room on top of the black rock in building six. The room was extremely spacious...much bigger than we were hoping for. The bathroom has a separate toilet, tons of counter space, etc. there was a mini fridge and microwave in the room as well. Our balcony was completely private, with a table and chairs and we sat out there watching and listening to whales a lot during our stay. Housekeeping always came and was very thorough and always restocked the amenities. Wifi was strong in the room. As others have mentioned, building six and the oceanfront rooms are away from the main building. We did not find this to be a problem at all. It took us an extra five minutes maybe. However, if you're unable to walk long distances or you're a family schlepping a hundred bags filled with stuff and herding kids, it might be an issue, as in those cases it could be a lot of walking and elevator transfers. We liked the privacy and we also liked having a separate parking lot closer to our building. Parking is a $20/daily charge and is separate from the resort fee. So you're looking at about $50/day in fees. We didn't utilize the club lounge much but It had stunning views overlooking the beach and provided a good continental breakfast of cereals, bagels, fruit, eggs, sausage, breads etc. and then beer and wine and some snacks in the evening. The pool area was nice. Like everyone else has mentioned, the water is ice cold. I can only assume they do this for the days that are super hot and it's more like a refreshing dipping pool. They had a mini slide, a waterfall and it all kind of wrapped around like a lazy river. People do go early to get pool chairs and the towel stand opens at 8am, so that's really the earliest you can go. Cabana rentals on the beach are $55 and same for the pool. Chairs are an additional fee to rent on the beach, as is an umbrella. This is not a quiet pristine breach area. All available space gets taken up by seating or people, just FYI. Everyone will be very close together on the beach. The black rock in front of the hotel is a very popular snorkel spot and you can also rent equipment. Also there seems to be a new trend at hotels with families bringing large floating toys like the giant swan etc for their kids to go on in the pool. I feel like those are things that belong on the beach and not in a public pool where the kids are constantly running into guests with them. Same with the adults throwing a football the length of the pool and missing. Etiquette. The water in the beach was quite nice and much warmer than the pool. The restaurants were good. My fave was the Teppanyaki Japanese steakhouse. Make reservations. Don't waste your money on Hanks Haute dogs. It was good but I was expecting a bigger hot dog than the tiny one they give. And the fries tasted like frozen cafeteria fries. Pool bar and service is great and the drinks are very good. Try the lava rock. We checked the box on the Luau here and did the $36 "cocktails only" ticket and that was enough for us. You see hula dancing and fire dancers. It was ok. But right at the hotel so very convenient. This hotel is about a ten minute drive to Lahaina and a five minute walk to Whalers Village. It's in a really great location. We would definitely stay here again. Staff was extremely friendly and helpful, our room was very comfortable and had killer views and most importantly, was clean.
"Liked it but expensive"
Beware the parking fee. We expected it to be included in the $26 per day resort fee but self parking is an extra $20 per day. Our room was on the ground floor very close to the beach in Building 4. We liked our room. A very comfortable mattress on the king-sized bed. Pillows are a little flat, had to bunch them up and then they were fine. Stand-up shower. If you want a tub, be sure to ask. Our next door neighbor had one. We loved this room location. The beach a hundred feet or so from our lanai was fenced off so we had no traffic past our room but a great view. A quick trip down the hall and we were at our rental car in the parking lot. Very convenient. We disliked how expensive most things were on-resort so preferred to go into town. That would've been harder if we'd had to walk a long way through the resort. They could use another towel rack and there's space for it in the bathroom. It would've been much easier to conserve towels we wanted to use again.
"Fun Trip, Overpriced, Probably Won't Go Back"
My wife and I stayed at the Sheraton Maui while I attended a research conference on the premises. The resort and its location on the island are obviously beautiful. We were very happy that they were able to get us an ocean-side room, which made our stay much more enjoyable. The staff were very warm and helpful. We were very impressed with the concierge. We showed up not knowing what we wanted to do, and we were able to develop an excellent and enjoyable activity plan. Likewise, we greatly enjoyed the hotel-sponsored luau and dinner / whale-watching cruise. There was a free, convenient shuttle that made stops at local restaurants and shops, which was made excellent use of. A few constructive criticisms: - When we checked in, we received breakfast coupons for one of the restaurants. We were told these were vouchers for free breakfasts. However, they turned out to be only discount coupons, bring the price down to what was still a very high cost. When four of us went to eat, we were very surprised by this! Fortunately, the manager agreed to refund these charges. - On a related note, the food costs overall were just too expensive. The regular price for the breakfast buffet was a little outrageous for a buffet that does not provide champagne or seafood. When we ate on the property, we found that for my wife and I to eat a modest meal was about double what we would normally spend at a comparable restaurant. This led us to eat most of our meals off the property. We also took a shuttle, bought groceries in town, and made sandwiches in our room. I will probably never bring my children with me to the resort primarily because of the food cost. - The rooms were nice but a little dated and under-furnished. For this price, I would have expected to at least have a microwave in the room. Also, the water pressure in the showered seemed low. - The pool was way too cold and the "whirlpool" was way too hot. Several guests sat by the pool amusing themselves as guest after guest stepped into the pool, freaked out at the cold, and got out immediately. Again, at this price, I would expect the pool to be heated to at least a tolerable temperature. Conversely, the whirlpool was uncomfortably hot. I usually enjoy hot tubs, but I could not stand to be in it for more than a few minutes. I speculated that these decisions were deliberately designed to keep guests sitting by the pool buying overpriced drinks. The temperature of the pool is another reason I would not bring my children with me to the resort because they would not get in it. - The beach was extremely crowded, making it hard to enjoy. I understand that it is a public beach and that the resort does not have direct control over that. However, if the pool were a tolerable temperature, more people might have used the pool, making the beach less crowded and more enjoyable. - Finally, I was surprised by the taxes and fees which were added to the room charges at checkout. I think they could have been more up-front about this when I booked my room because it added hundreds of dollars to my bill unexpectedly.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM