The Sheraton Maui Resort & Spa is located 10 minutes walk from shops and restaurants. The Ka'anapali Golf Course is located right next to the complex. You can also snorkel at the Black Rock.
Loved every minute !!!Comment of M. Wayne , Australia the 2016-04-29
Wonderful hotel. Great location. The price was right through Prestigia. Would recommend 100 percentComment of B. Madeline , United States the 2015-07-01
"Nice resort but terrible customer service"
We stayed here for a week. When we arrived we were not told a thing about the resort. (I think the name if the person that checked us in was Susan)We didn't know where things were and it took us 20 minutes just to find the room. The room was very nice and clean but a bit tired looking for this type of resort. The cleaning staff were excellent as were the pool side staff. We didn't know about the towel cards or how to get a towel as we weren't told upon our arrival. It was strange because some days you needed a pool bracelet and others you didn't. We were warned that the front desks makes a lot of mistakes when checking out and to check the bill carefully. We checked out in the morning and were told the computers didn't work and was it okay just to bill the credit card in file' NO I said I wanted to see a bill. Finally they managed to get a bill printed and sure enough there was charges on the bill that weren't ours. How could we have parking charges when we didn't have a car. We also had a $25 room charge that was for things like Internet (in this day and age should this not be included') and a "free" shuttle that we were never told about. Why add this on when you don't have a choice..include it in the initial price! I wouldn't recommend the Sheraton as it has poor communication and is over priced.
From the concierge to the property to the gift shop and the beach, this resort was great! The location at Black Rock was perfect for snorkeling, swimming, whale watching and turtle sightings. Didn't do any cliff diving but lots of people did! The rooms were exceptionally clean along with the entire resort. Everyone was extremely friendly and we enjoyed talking with Cheryl who helped us book a Whale watching excursion and helicopter tour of West Maui. We've visited 9 Caribbean islands and Mexico, but Maui has been the ultimate all-round vacation. Really hope we have the chance to return!
This is a average resort. Location is good. Drinks at bar - sucks. You would expect drinks made out of fresh juice, They make Pina Colada out of package juice - IN HAWAII ' Breakfast is average, you get this kind of breakfast at embassy suite in mainland USA - again no fresh juice during breakfast. I have stayed at many resorts, there is always a person who would welcome you, there was no one at this place. My wife was expecting to get a flower garland as a welcome service, as there was no welcome service. She was disappointed. Front Desk service was what your expect at super8 - check in / get your keys / go to your room. Front Desk did not mention any of the hotels amenities or services. Pool was nice and big.
We had a great stay. The location is perfect right at black rock, but it also allows for walks both north and south. The pool area is improved from my last stay. Last time, the pool was crowded and full of people coming in off the beach. That wasn't happening this time. Nice change. Really enjoyed spending time in pool between afternoon ocean runs and sunset. We stayed in the ocean front rooms this time. Really, really great views! Worth it for the views, but I must admit I missed the walks through the resort between room and pool I had last visit. But we fixed that by sometimes taking the long way to the beach. Don't forget to walk north, the path that way is less crowded. Enjoy the beach/water before 9 am and you are almost alone. Staff was all very nice.
"Was a nice stay overall."
We stayed for 2 nights. Overall it was a nice resort. The room was nice & clean. The restaurant was good. The beach water is clear, and the rocky area on the side is good for snorkeling (and cliff-diving too if you want to). The hotel is in a remote resort area. You will need either a rent-a-car or go on tours that do hotel pick-ups. The hotel has free shuttles to some shopping centers too. The closest airport is the small Kapalua airport, which is really close by. By the way, some things that I didn't really like about resorts in Hawaii (not just this particular hotel, but had the same experience in other ones in the state too) are... How they charge mandatory daily extra fees for Internet and other minor services, separately from what we already paid via the booking agency... And how the check-in time starts somewhat late (3 pm). These are minor points, but something people should probably remember when planning trips to the area.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM