The Sheraton Maui Resort & Spa is located 10 minutes walk from shops and restaurants. The Ka'anapali Golf Course is located right next to the complex. You can also snorkel at the Black Rock.
Loved every minute !!!Comment of M. Wayne , Australia the 2016-04-29
Wonderful hotel. Great location. The price was right through Prestigia. Would recommend 100 percentComment of B. Madeline , United States the 2015-07-01
"Exceeded every dream I've ever had about Maui"
My husband and I stayed for 5 nights on the first half of our Hawaiian honeymoon, and loved every. single. second. of it! Location is nothing short of amazing, and the staff was very welcoming and sweet. It was incredible to see the green hawaiian sea turtles swim up to shore, and watching people dive off the black rock was great entertainment :) Yes, the hotel is pricey, but its totally worth it. If you're traveling all the way to Hawaii..then you have to indulge and not hold back. Already dreaming about my next trip back!
"Regretful that I signed up for Starwood Preferred Guest program"
Unfortunately when I made my reservation to stay at this resort for a conference, I did not know that I would be closing my first real estate deal the very week the conference was in Maui. I signed up for the Starwood Preferred Guest program to save a little money on the reservation. Imagine my surprise when my credit card was billed for the full amount of the early December stay at the time of the booking in March. When I inquired about it, I was told there was no recourse, no changes were allowed and I was out the over $4,000 that was billed to my credit card. I had to take money out of my IRA to pay for it. My advice is, read the fine print because there is a lot of it and this reservation cost me a lot of money with no benefit.
"Tear it down (but keep the staff)"
The good - location: great, decent snorkelling right off the beach (including a turtle) and lovely views - staff: very good, highly responsive The bad - the building: increasingly felt as if it was falling apart, when leaving finding the elevators to the shuttle pick-up were broken just topped it off - noisy plumbing (random bursts of noises during the night, yay!) - cockroaches: my first room seemed to be a magnet for them, it's the tropics, you expect some bugs, but multiple ones of increasing size meant I had to change room (this was handled really well by the staff) - noisy ice machine / lift: avoid 3533 like the plague if you want peace and quiet
"Fantastic Honeymoon Location!"
My wife and I spent the first half our honeymoon at Sheraton Maui Resort. We were treated with a fantastic corner room on the top floor of the hotel overlooking Black Rock and the pools. It's an expensive hotel to stay at, but well worth the price when you want to splash out. The location was great and we spent a lot of time relaxing in the resort, with local attractions only a short walk from the hotel along the beach. Well worth the money for a special occasion
"Not up to par"
Before I tell you about the issues with this property, I want to first say how pleasant and helpful the staff all were and acknowledge what has been done, to this point, to address our concerns. (They've waved the $25 per day resort fee, offered to reimburse us for the cost of using the fitness center at their sister property, The Westin, and offered to allow us to check out early and reimburse us for the unused portion of our stay.) This is a beautiful setting, and Maui is a fantastic destination - lots to do, great variety, and what can top siting one of the first whales of the season' And, the concierge was fantastic to deal with when it came to suggestions and booking activities. But the Sheraton property - not the staff - seemed not quite ready for prime time. It's the little things. We generally use a fitness center daily, and having a descent one on the property is important to us and something I checked on before booking. The first day we went to use it, only two of the five treadmills were working, and one of those was occupied. My husband informed the front desk, and they waved our resort fee for the day. Then, the next day (today), we went to use the fitness center and it was closed, with a sign on the door that said contractors were working. We went to the front desk, and the staff seemed genuinely surprised that the center was closed. It appeared that there has not been appropriate communication about the situation to the staff members who would be dealing with guest questions. Initially, they could not tell us when the facility would be open again, and offered the accommodations described at the beginning of this review. As we were trying to decide whether to change hotels - an inconvenience and not our first choice - we went back down to ask once more if they had any word on when the center would reopen. We were told it would reopen within the hour. We plan to head over in the morning, so fingers crossed. At one point, when we were talking, the manager said that they do the electrical work in the fitness center a couple of times a year. That was kind of apparent from the fact that a number of pieces of equipment were not working. This maintenance should be done routinely. Still, if this were the only hiccup, I probably would not be writing this review. Here's the rest - all small things, but they add up. During our stay, they have been roping off portions of the parking garage to do pressure washing, which has made parking a bit more challenging. Also, for one day, the elevator in the parking garage was not working. Of course, valet parking is always an option, but it is less economical. We also noticed that the pool bar was closed yesterday, and the main restaurant and bar did not have at least one item each on their dinner/cocktail menus. And, the bar nearest the pool seems to close down early, and wasn't open while we were at the pool yesterday, later in the afternoon. There is another bar nearby, but not quite as convenient. These are not huge issues, but they are the kind of issues I don't expect at at 4 star resort, especially at a destination where there is so much competition for hotel guests. Overall, the property is lovely, the staff is great - but management needs to work harder on these details to make a stay like this more enjoyable for guests. The bottom line' If we come back to Maui, we'll try a different hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM