Left hotel at 7.00am, returned 5.30pm, 2 rooms that we are occupying had not been made up, very bad customer service for a so called 4 star hotel, could not freshen up before going out in the evening, not happy!!!
The sink handle for the hot water was missing. When I went to call the front desk, the phone didn't work... and then I noticed why... There was no phone cord connecting the phone to the wall. There was also hair everywhere in the bathroom. Very disappointed.
"A conference during our visit took over!"
We were here for 2 days only. The staff were not the most pleasant we have found while in the USA. Arriving early we went for breakfast, nothing was explained to us, we were not given a menu so assumed it was buffet only, it wasn't. The bar staff seemed rushed and I had a glass of wine, which seemed a short measure, I noticed the bottle was empty and the bar person she seemed like she couldn't be bothered to get another. Difficult to complain as USA doesn't haven't measured glasses as we do. The food we had was poor and I did tell the waiter but he just smiled and walked off. Rooms were spacious, clean and the beds were very comfy. The trolley runs outside the hotel and is $3.50pp per day and you can use it as much as you want, which was great. Overall a good hotel for a couple of days
"Love the staff!!!"
Attended a board meeting at this hotel yesterday. Cameron greeted me as I pulled into valet my car. Charming, professional and very welcoming. I then met a lovely front desk person with a beautiful crystal frog pin on and gorgeous braids. I didn't get her name but she was Awesome!!! I them met Mr. Mitchell (Live a long time, Sir) He was extremely nice and helped me drop off bags for two of my colleagues and get settled into my room. I had the best pizza ever...Memphis pizza that featured barbecue on a cheese pizza!!! Yum. Jerry in Bell Services helped me get a zillion boxes from my room to my meeting. He was absolutely amazing and let me win an argument about where breakfast was even though I was wrong!!! Lol. We had breakfast in the St. Louis room on 3/24. It was the best breakfast ever and the young lady attending us was amazing. She had dimples and beautiful curls in her hair. I'm describing her because I forgot to write down her name. When it was time to leave, Camron was there again to help with a zillion bags. David ran to get our can and let me stay parked in the valet area until all of my colleagues arrived. I know the names of most of these employees because I travel 20+ times a year and I KNOW great service when I see it. Kudos to all of these amazing folks. They deserve to be recognized and celebrated. For the two that I didn't know their name, I hope I gave enough info for the management team to find out who they are and bless them. Job well done. I will be back!!! 😇 Shanda
My wife and I had a great time in Memphis. We were pleased with the Downtown Sheraton Hotel and our stay overall.We enjoyed hanging out on Beale Street and BB King's Blues club. We also attended a NBA game between the Grizzlies and the Spurs.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM