"Restaurant service and food sucked"
The restaurant was not busy. Got a table quickly but then waited for waiter. Then waited for drink. Then drink was wrong and waited for him to come back to change. Never did so I went to bar to get it corrected. Still waited for drink to be bought back to table. The baby back ribs were dry and over cooked. The waiter was not busy but we waited a long time in between him coming back to the table to ask if we needed anything. Your waiter could not seem to understand I wanted Crown and water. Got Crown apple' With no water. Was told I could add the water since they did not know how strong I wanted the drin. Really' Oh and the hostess that seated us went back to reading her book or studying her homework. Not sure which.. I worked for Wyndham Hotel for 5 years doing renovations and opening new hotels. I worked for hotel management companies and purchasing as well. Never had this low service ever with out a just cause. It was frustrating. I will never stay at the Sheraton in Memphis again!
"Clean rooms, Great Staff"
Very safe and secure place to stay. Rooms were clean and the temp could easily be adjusted to ones liking. Beds were comfortable and well made; the amenities were flawless. The breakfast buffet was by far the best I've had at any hotel; the fruit was fresh and the hotel offered a wide variety of choices. I will most definitely be staying here again!
We needed a hotel close to downtown and this was good choice.The hotel was very nice and the rooms were very comfortable. You can catch the trolley that stops right by the front door to take you downtown and back.
"Memphis the home of Elvis"
Fantastic hotel on the edge of town, with a couple of good restaurants and bars onsite. Its an easy walk to restaurants and bars, in the town. BB Kings bar and music, is well worth a visit and a walk Down Beale Street to soak up the atmosphere..
"Great location next to trolley!"
Front desk is understaffed and expect long wait during peak times. Hidden costs with valet and breakfast. 50$ for valet and 16$ for breakfast... daily. Breakfast is mediocre at best but valet staff was wonderful and on point. Restaurant a little overpriced and bar is insanely overpriced. Wi-fi was in and out, as well it was slow. Bedding and pillows are comfortable but the actual mattresses are worn out and need changing out. Use street parking and get a wonderful breakfast elsewhere for 16$.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM