of TripAdvisor Travelers recommend this hotel
Average hotel could be better for the name they have. Expected more quality. And Breakfast could be better. Bathroom with bath and shower was not up to date. And the signing to get to the hotel was poor
"Perfect place to stay for a conference!"
My room was located at the end of a hall on the 15th floor so it was quiet and peaceful at night. Perfect after a busy day at a conference. The room temperature was perfect, and the bed so soft, I felt like I was sleeping on a cloud. Even though it seemed like an older hotel, it was well kept and had new, modern fixtures that fit in with the decor. All the service staff were gracious and helpful. The location of the hotel was directly across the street from the conference center with a connecting bridge, and an easy walk to Beale Street.
"Top notch accomodations"
Very clean rooms, there was no noticeable noise from the outside. Good view of the downtown. It was a busy day with an event going on, but the staff was very attentive and made sure I was taken care of. I would definitely recommend staying here if in Memphis!!
We stayed at the Sheraton memphis during a weekend comvention. The hotel has a small snack shop which includes a microwave. The breakfast was great, i had the a la cart menu, good price. They also offer complimentary tea and coffee at the lobby/bar. The room was clean with a comfortable bed. The room had a fridge which helped. The bathroom was clean however, wished our bathroom vent/fan worked. The service lady was super nice and got us clean towels whenever we asked quickly. The only suggestion- upon are arrival the front staff was having a back and forth with a guest regarding their room mix up. I feel these conversations should be asked to moved away from guests waiting in line to check in. However over all good stay!
"Above and Beyond"
My overall experience at the Sheraton Memphis Downtown was great. From the employees at the front desk, to the Julia in the restaurant, service was exceptional and I was fully satisfied and happy with my experience. But it gets better. After leaving the hotel, I was at the airport and realized I lost my wallet. The downside of being able to pay for a ride with your phone. I panicked and quickly realized I had left my wallet at the hotel, at a table in the lobby, where I had been doing work before I had to leave to the airport. I called the hotel and spoke to someone who took my name and number and said they will call me back. In the meantime, I knew I had to get back to hotel to get my wallet, I called a ride. And being impatient I called the hotel back two minutes later, realizing I was being crazy, but I just couldn't wait. I was transferred to the Director of Security, Ken Brooks. He asked me my name, and said to me "Yes, you were sitting by the window. I personally found your wallet." Thanking him I told him I would come get it. He asked where I was, I told him the airport and I already have a ride on the way to get me. He says "No. Cancel the ride I will bring it to you, I will be there in 20 minutes." Mr. Brooks, true to his word, was at the airport about 20 minutes later, with a smile and my wallet. He was my life saver! Going above and beyond, truly amazing. I will never forget Mr. Brooks or his kindness. I hope to visit Memphis again, and I will without a doubt go back to the Sheraton Memphis Downtown.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM