"The Biggest Dump in the STARWOOD Stable"
I went to Memphis for the first time in my Life! I was so anxious to experience the city! It unfortunately is a city in decay and so is this Hotel! I have been a Platinum Plus member for 5 years and have never encounter such a terrible experience in my travel since my retirement! The first room they put me into was occupied by a homeless man who came to the door. They then put me in a terrible room overlooking the Interstate and I could not sleep because of the truck noise all night! When I talked to the staff they were very nice but no one knew who the GM was. I was connected to his voicemail and he answer with "This is the General Manager please leave a message.". I did so and have never heard back from him because I don't think there IS anyone in charge! The staff were very nice people but needed leadership and expectations. I was so disappointed that I left after only one day and moved to the Sheraton in Nashville which is the antithesis of my experience in Nashville. I will never return to Memphis. But come to Nashville when I want a quality experience in Southern Comfort!!!
"Cannot handle crowds"
Huge convention overstayed their term, delayed leaving in some instances upto 6 pm. This kept the 200 or more tourists in my group,waiting hours for our rooms. My wife and I arrived at 1 pm and got in our room at 7.
"Good for groups"
We stayed here as guests of the American Queen River boat company prior to the Mississippi River cruise. Room 901 had a good view and lots of windows. The room was nicely appointed and included plenty of work space and a large bathroom. Internet access was very good. There was a single cup coffee maker provided, but the coffee filter pack was for a 4-cup pot. The carpet in front of the TV cabinet was soiled with a large gummy substance. The beds are quite firm. If we return to Memphis we would consider staying here.
Visited Sheraton for two night stay. Very well kept facility. Accommodations for retrieving car most especially Camron David, was excellent. Accommodations on 19th. Floor was very good. Closeness to St. Jude Hospital was very good.
"Thank you for excellent service"
We are used to stay at hotel for every visit. Awesome to stay at hotel for business meetings. Staff is so good and taking care customers very well. Highly recommend this hotel if anyone wants to travel to Memphis.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM