of TripAdvisor Travelers recommend this hotel
"Good value for money in a modern design hotel!"
Good to find a design hotel at Malpensa airport that has good service for a reasonable price. The huge windows are definitely a plus. The rooms are clean and the staff professional. Ask at the check in where is located your room. Given the structure of the hotel you might have to walk quite a bit.
Hotel itself was very nice. The room was clean and spacious and the hotel staff was very courteous. Terrible experience at the spa. I was looking forward to a hot stone massage and made the reservation at the Spa desk. When I showed up I was told they couldn't do the hot stone massage and they had a different therapist then I had requested. I was told that the reservationists did not speak any English whatsoever. I understand I was in Milan, and I don't expect everyone to speak English. I do expect people to let me know if they don't understand what I am requesting...I don't speak Italian but I would've been happy to use google translate to make myself understood.
"Super convenient "
Stayed here the night before our return to the US. The room was clean, the bathroom was beautiful, the bed was comfy. The carpet could be replaced but if you don't look down, you won't notice. Super convenient location - no traffic worries for getting to the airport during rush hour. I was happy we stayed here.
"Comfortable and convenient airport hotel!"
We booked this hotel specifically for a very early morning flight from terminal 1. Although it is not located near terminal 1 there is a 24 hour bus shuttle departing just outside the hotel entrance which takes you there within 10 minutes. For departures from terminal 2 or the railway station for connections to central Milan it is very conveniently located at a minimal walking distance. Reception staff was friendly and helpful. The room was spacious and very comfortable although slightly noisy regarding corridor sounds of other guests walking to and from their rooms. The use of wifi is at an additional charge of € 12 per day which considering the room rate seems overcharged. The indoor swimming pool is small. When we checked out we were asked to confirm a consumption from the minibar which was not the case and we were told that it was not a problem. However the hotel did charge an unjust minibar consumption from my credit card!
"Just because its an airport hotel doesn't mean it can't have good service !"
Stayed here for one night with the family before an early flight next day. Going to the elevator with our bags we waited for several minutes then when it came a staff member raced to it, jumped in and took it before we could get in ! No bath in the room and apparently no room with a bath available. No heating in the room - in North Itay in November ! I am an SPG member but I was glad this was only one night.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM