of TripAdvisor Travelers recommend this hotel
"An awesome place to stay"
Everyone here was just awesome. They treated my husband and I to a free drink in the bar for our anniversary which was so unexpected and thoughtful, we also got a free breakfast for the next morning at their restaurant on the 2nd floor. The only thing that caught us off guard was when we left there was a 100.00 charge on our bill for the parking garage across the street yet attached to the hotel that we weren't informed we had to pay. Other than this was a great hotel.
"Anniversary ruined-hotel a disaster "
I stayed at the Sheraton Downtown Nashville, TN with my wife on January 14, 2017. I reserved the room specifically to have a king bed, since I can not sleep with my wife on a full bed. When I arrived at the hotel to check in at 5:10 pm, I was told that all king rooms were given out to preferred guests. I was also told that the room I was to use was not clean and not ready. This required my wife and I to drive around Nashville waiting for our room to become ready. This also caused a conflict with or dinner reservation. When our room came available, I was offered by the desk clerk to have free valet parking. If I were not offered valet, I would have used the free parking I have at the library parking lot next door. Later in the evening at about 11.45pm, I needed to retrieve something from my vehicle. The valet worker and I went to my vehicle that was parked in front of the valet office. We noticed a cigarette in my rear bumper that someone placed there. It melted my bumper, leaving a mark. Please understand that this is a very expensive new vehicle. I complained to the management that evening but only received a rude response. On the morning of check out, I noticed I was charged for the valet parking. The clerk told me he was correcting that problem and would take it off the bill. It was not. Obviously, I was unable to share a bed with my wife, and our anniversary celebration was affected by the Sheraton incidents. The following morning I received a call from the insurance company for the valet. I was told that it was not their fault and they would not pay for it. Litigation will continue. There are severe staffing and management issues here.
Just stayed and had a great experience. The hotel is in the ideal location, only about 4 blocks from everything but most importantly they have shuttle service to anywhere you may want to go downtown. The hotel was remodeled recently, I guess, and it is beautiful. Room was modern and clean, lobby staff were very polite and Sheraton Members room was fantastic! We were up on the top floor and you need a key to access so our room was quiet and no one around... another bonus to being a member of SPG. Would definitely stay again
"1 night due to flight delays"
Newly modernised. Very good check in Booked last minute as we had a delay on our flight This is a modern hotel very centrally located in Nashville . Rooms were modern and bright and beds very comfortable Nice atrium good lifts helpful staff We walked to the bars and Johnny cash museum Recommended
I book this trip for my wife's birthday, we checked in way before check in and without delay they got us into our room plus an upgrade!!! Every aspect of this hotel was PERFECT, it made our trip that much better. THANK YOU
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 3:00 PM , Check-out: 11:30 AM