of TripAdvisor Travelers recommend this hotel
"Very nice hotel and convenient location!"
This is the perfect hotel to stay in if traveling on a cruise. The location is great. We walked around Old San Juan and had nice food. They have a giant room to hold our luggage prior to getting on our cruise ship. The room was very nice and clean I highly recommend this hotel. Very nice place!
"Average all the way"
I booked this hotel through a last-minute Expedia deal and found it decently fulfilled the job of providing me with a clean, safe, comfortable base to explore old San Juan. The location was a little cheesy for me - next to the ultimate tourist trap restaurant with a giant cartoon frog outside - and next to the cruise ship docks and all that entails! But it was also close to a convenient Walgreens and a block or two walk away gets you into Old San Juan and a bevy of shops and restaurants. I was able to easily walk to the old forts and along the paths by the ocean. The room itself was on the small side and had a tiny window that gave the room a cruise ship feel. The cruise ship crowds were INSANELY loud (although this is not the hotel's fault). The front desk staff was incredible and directed to me a hidden gem of a beach. They really listened to the kind of beach I was looking for and gave me the right suggestions - one of the true highlights of my trip to Puerto Rico. The rooftop pool is tiny, cramped and filled with screaming children and at the end of my stay I discovered my rental car had been damaged by valet parking. The staff was helpful in terms of calling the local police for a report but it was a huge hassle for the daily price. Overall - a good choice as long as you keep expectations low.
"Nice view "
Went to the Easter brunch with my family. Service was 5 stars. Meal delicious. Desent facilities. The view to the port is beautiful.when visit old san juan must visit Sheraton old san juan.near shops,restaurants, pharmacies,historical sites.
"Good for the price"
This hotel may not be on par with other Sheratons, but it's still very nice. Can use some minor updates, but the location can't be beat. Friendly staff, housekeeping does a fantastic job. Good signal on WiFi in the room. Nice pool area, even though it's on the small side. Biggest complaints are low water pressure in the showers and poor noise insulation in rooms. You can hear every word of conversations in the hallway, amplified. For those who rent cars - there are two parking garages right behind the hotel and if you ask the front desk to print out a bunch of copies of receipts for you, you can use them to get special overnight parking rate from them. At the time of my visit it was $13 a night. I would stay there again for the price I got for it.
having stayed at and reviewed a number of hotels and resorts in several areas of the world, I have to say this hotel is the biggest disappointment I've encountered. The location was excellent. With a large selection of shops, restaurants and sights all within walking distance. The hotel on the other hand, was very poor. The staff were unfriendly and unaccomodating. Having booked a deluxe room in order to get an ocean view room, we were given a room at the very back of the hotel instead. With a view of a Parkade. It made me feel like we booked the most discounted room in the hotel, even though we didn't book on a discounted rate. Their reason was that we requested two queen sized beds, and only King beds were at the front. They were unwilling to change the room for us, and treated our request like it was a joke.There was also no mini fridge in the room, which is bizarre for a room of this calibre. They did provide us with a fridge at no cost, but it normally costs more. The fridge then sits out beside the bed. Weird! The room we were in, was very "tired". The restaurant was adaquate, but nothing great. Staff spend their time watching tv. I would not recommend this hotel unless management is changed.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM