of TripAdvisor Travelers recommend this hotel
"Smack in the heart of Ole San juan"
We enjoyed our stay here pool on the roof was great, location is great, service staff great, close to trolley, markets waterfront and historic sites.. although 400.00 a night was pretty high rate... Again we enjoyed our stay, but rate for the room it was over priced..
Good-sized room. Looks like everything had been redone recently. Staff were very good. Location is great. Visit the rooftop bar. Only negative was our room faced a parking garage but we didn't really mind because we were rarely in the room. Great choice if your cruise ship is docked across the street.
I have stayed here before and will again. Strange thing about this Sheraton it that there is no club lounge. There was a casino in the hotel and they did away with that. Seemed like the lobby was always full of people wanting to get on the ship or off.
"Location, location, location!"
We stayed here one night before a cruise. The hotel is dated but clean and very conveniently located. The free trolley for the hop on hop off tour of the city has a stop almost across the street from the hotel. The casino is now closed but has been replaced by a Walgreens which is great if you forgot any last minute items. It is approximately 15 mins from the Port.
Stayed a night before a Carnival cruise. Hotel was nice. Arrived at about 11am….couldn’t check in until about 230pm (which was still earlier than guaranteed check in time). We were able to leave our luggage and explore Old San Juan and have some lunch while we waited. Room was clean and comfortable. Room does not have a fridge or microwave (not that we needed it). There was a coffee machine. There is a Walgreens under the hotel - which is convenient if you need to stock up on your cruise supplies! Plenty of eating places within walking distance. Pool area is nice and gives a good view of the cruise pier…. Only complaint in the morning was the wait for the elevators….seemed everyone was checking out at the same time and the elevators couldn’t cope!!! We ended up coming down one at a time!!! We used express checkout and walked across the road to the cruise terminal. We checked out at 11am and were having lunch on the Lido deck by 1145am!!!!
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM