of TripAdvisor Travelers recommend this hotel
The hotel itself was very clean, the bed was very comfortable. There were free water bottles on each floor in a fridge by the elevators. The staff were nice. Our room had a ocean view which was nice, however the cruise ships were docked there, so it did get very loud a few nights. The pool was very small and surrounded by cement walls so not much of a view. if you're looking to lay on the beach it's a car ride away. There were so many restaurants in walking distance, which was convenient. You can also walk to the forts, so lots to keep busy. The next time I visit I'll choose more of a resort style hotel.
This hotel is a great location for visiting old San Juan but it has seen better days. Needs major upgrades and better security. The lobby is uninviting and the check in service was slow and less than welcoming. The rooms need new carpeting and brightening. The pool is the worst with hardly a family friendly attitude. We were happy to move on after one night.
"Walking distance from everything"
We have stay here for 3 days before our cruise. This hotel is really clean and you are at walking distance from the port and old san juan restaurant and shopping. The little restaurant in the hotel is wonderful.
"Very safe and very comfortable!!!"
The location was great as was the room. The beds were especially comfortable!!!! They had free coffee and bottles of water each day. Very nice staff and always visible and available too. This hotel is located right across from where the beautiful huge cruise ships dock, adding to the beauty. Located in front of the hotel is a Walgreens too. Taxis right there too.
"Stayin at the Old San Juan Sheraton Hotel"
This hotel is located in front of the cruise ship piers in the Old City. The location was perfect since it is so close to restaurants and shops. It was very clean, the employees were very nice and always helpful. If you rent a car, don't do the valet parking but go to the parking lot directly behind the hotel which will give you a discount if you show your reservation. The pool area is quaint and clean as well. Overall, my husband and I were extremely pleased and already have a group of about 25 that will be joining us next year!
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM