Excellent Hotel with Central Location.Comment of F. Jack , United States the 2013-09-24
Currently staying at the Sheraton On the Park and think its fantastic. Check -in smooth and room excellent. In fact a big room with a great bathroom and walk-in robe. Had lounge access with the booking and spent an enjoyable hour with a glass of sparkling and a great view of Hyde Park and the eastern suburbs of Sydney. Found using the TV function a bit of a challenge and one call to guest services had William in the room within 5 minutes and all problems solved. Have used room service for a great club sandwich which was promptly delivered and breakfast this morning in the lounge was the right way to start the day. The location is outstanding in terms of access to some of Sydney's best shopping. Looking forward to the next few days.
Great stay Fantastic room. Bathroom was so big. The room was big with desk and wifi Staff take time out to help you nothing was a problem to the staff Restaurant, bars and venues are of high quality I'll be back with family and friends
"Needs to Improve!!"
The building and its location across from the park is fantastic. this is central and close to malls and a walk to the opera house. The check in was efficient, but as a platinum member, it was disappointing that whilst no upgrade was possible, the even the allocated room did not have a great view! Not feeling the value of the platinum status with SPG at the moment!! The room was a reasonable size, but no coffee machine!! and just instant coffee sachets! The bathroom had a separate tub and old style shower. Very basic amenities and no shaving kit etc! Despite being a deluxe room, not a lot of extra creature comforts! The club lounge had great views, but a very limited choice at breakfast. The really BIG disappointment was the fact the hotel could not accommodate a late request for a breakfast box!! I returned to the hotel just before midnight after an evening out with colleagues and request a am wake-up call and breakfast box as I had a 6.30am flight. The hotel could not even manage a bottle of orange and a banana with less than 12 hours notice!! really - Is the 5* kitchen empty until the delivery van arrives at 6am' This was unacceptably poor and not what is expected from a 5* hotel. With such high expectations after seeing the hotel photos, the reality was very disappointing.
I believe check out time is 11am, being woken by housekeeping staff at 8am is not acceptable. Coming from someone in the industry, management needs to review their processes and procedures. Quite dissatisfied by this.
I stayed here on two different weekends in Febrauary and had two different rooms, one facing the park the other not. Apart from the view there wasnt much between the rooms: both were clean and well furnished and both had great, BIG bathrooms. The hotel is ideally located beside Hyde Park and an easy walk across the park brings you to the Botanical Gardens and eventually the Opera House. Service was decent, though you feel its a hotel big with tour companies ( Japanese and Chinese), and at times check out was rammed and the lobby full of people waiting for their tour. The bar was...OK in a kitschy sort of way, but I couldn't see myself spending any real time there. The restaurant buffet had a cruise ship like queue to get in, and I assume was part of a tour package. I didn't eat there so have no comment on the food. There is a pool ( quite small) and gym on the top floor ( neither of which I used), but the view was nice overlooking the park The brekkie is a bit over priced so a tip would be to go to the cafe behind the station in Hyde park where I ate 4 out of 5 mornings. Great coffee and decent food served up with a cheerful smile. Sitting over coffee watching old Chinese guys play Giant Chess) was one of the highlights of every morning. All in all the Sheraton is decent hotel in a great location and if you get it at a good price , well worth it. I paid $300AUD a night which felt expensive.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM