of TripAdvisor Travelers recommend this hotel
"Stayed for business"
Reception was very friendly and accommodating. Assisted us with ordering taxis, coordinating the destination and determining the cost so we knew how much cash needed on hand. It really helped when we can't speak the language. Breakfast was included in our rate, and the dining room was quick and easy to pop in, allowing to maximize on sleep which is very important when traveling through a 10 hour time difference. Only taking off one star because the room, while on a preferred level, was the last at the end of the hall and felt as though it hadn't been stayed in in quite some time. It was clean, but the mattress was rock solid and the taps needed flushing for 5-10 minutes before the shower, sink, etc. were comfortable for use. Others on our trip had no such issues, I think it was just specific to the room.
I was impressed with every aspect of my stay at the Sheraton Palace. Check-in and check-out was friendly and professional. Assistance with reservations and other matters with front desk staff was always great. Staff at the Piano Bar and the restaurant was also outstanding. Next time in Moscow, I will make the same choice.
Great hotel, nice rooms; staff friendly and helpful; excellent breakfast.I did not try the restaurant. Easy walk to red square. Rooms were a bit stuffy, not easy to change but that is probably cultural, Russians like to stoke things up. Good taxi service to the airport.
"Lets try again"
Stayed at this hotel again after an 8 mth break, and although under new management I am sorry to say that the hotel is "much the same"... ! Upsides - Great location, clean and tidy rooms, gym is small but reasonably well equipped and the breakfast is ok. Downsides - Staff - I'm not sure they want to be there, or are interested in their customers, sorry to say this hotel used to be a whole lot better a few years back. Overall this is an "ok" hotel, but it could be so much more with some investment. There are other hotels close by to this location, which have now overtaken this once leading hotel.
I have been again at this hotel after a break of several years. It has since a year a new owner and is now providing again a good service. They have completely renovated the hotel, including reception area, bar, rooms incl. bathrooms and also the lounge. Due to location, combined with provided service and the new rooms I can recommend it
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM