of TripAdvisor Travelers recommend this hotel
I have been again at this hotel after a break of several years. It has since a year a new owner and is now providing again a good service. They have completely renovated the hotel, including reception area, bar, rooms incl. bathrooms and also the lounge. Due to location, combined with provided service and the new rooms I can recommend it
"Solid property at a great location, service could be better"
This is a great upscale choice for Moscow. We got a great deal and we very happy to stay here. The rooms on my floor were as expected for a 5 star hotel and very spacious. The breakfast is excellent too. In terms of service, I expected much more, as the front office seemed rather indifferent and the concierge more interested in ‘selling’ rather than providing real information and help when needed. They quoted exorbitant rates for taxis and transfers, which was truly disappointing for Moscow, where such things are intimidating for non-Russian speakers in any case. I have experienced much better service at other properties in Russia. In terms of the physical infrastructure, no complaints whatsoever, and with the convenience of Uber, I wouldn't hesitate to stay here again. The location is great, 7 minutes to Belorusskaya Metro, walking distance to several great restaurants and close to the main attractions of Moscow.
"Impressed ! "
I just checked in and was really impressed with the warm hospitality of the reception n check in staff mainly Mr Andre, very cordial n helpful, easy n hassle free check in, lovely hotel, good rooms, great food n room service, it's my first trip to Moscow n thanks to all the hotel staff who have made me feel at home. Cheers guys, keep up this hospitality!!!! RV
"No refund received for security deposit"
Good location within the city Center . It's got good rooms . But please be aware of the security deposit you give there at the time of check in . They demanded either cash of 2000 roubles or swipe 5000 roubles in cash. I was willing to pay in card to which they said the Indian card won't work there so I had to get my dollars changed into roubles at their rates and paid 2000 roubles in cash. At the time of check out they were not having the cash to be given back and they said it will be deposited into my account. Which till date never happened. I called the hotel after returning back to india but till date nothing. No positive response. The point here is they won't pay back the security deposit . So make sure u pay by card or refuse to pay security.
"Safe and perfect in Moscow"
If you are looking for a hotel with a good location and good price in five star hotels in Moscow don't miss the Sheraton Palace Hotel at Tverskaja street. This newly renovated hotel is just perfect for you. For business or even private visit. If you are platinum member at SPG you will find very friendly stuff and a executive lounge you will enjoy. You can dine very good at the hotel but also you can find interesting and very good restaurants around. Try it out!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM