of TripAdvisor Travelers recommend this hotel
Great hotel, nice rooms; staff friendly and helpful; excellent breakfast.I did not try the restaurant. Easy walk to red square. Rooms were a bit stuffy, not easy to change but that is probably cultural, Russians like to stoke things up. Good taxi service to the airport.
"Lets try again"
Stayed at this hotel again after an 8 mth break, and although under new management I am sorry to say that the hotel is "much the same"... ! Upsides - Great location, clean and tidy rooms, gym is small but reasonably well equipped and the breakfast is ok. Downsides - Staff - I'm not sure they want to be there, or are interested in their customers, sorry to say this hotel used to be a whole lot better a few years back. Overall this is an "ok" hotel, but it could be so much more with some investment. There are other hotels close by to this location, which have now overtaken this once leading hotel.
I have been again at this hotel after a break of several years. It has since a year a new owner and is now providing again a good service. They have completely renovated the hotel, including reception area, bar, rooms incl. bathrooms and also the lounge. Due to location, combined with provided service and the new rooms I can recommend it
"Solid property at a great location, service could be better"
This is a great upscale choice for Moscow. We got a great deal and we very happy to stay here. The rooms on my floor were as expected for a 5 star hotel and very spacious. The breakfast is excellent too. In terms of service, I expected much more, as the front office seemed rather indifferent and the concierge more interested in ‘selling’ rather than providing real information and help when needed. They quoted exorbitant rates for taxis and transfers, which was truly disappointing for Moscow, where such things are intimidating for non-Russian speakers in any case. I have experienced much better service at other properties in Russia. In terms of the physical infrastructure, no complaints whatsoever, and with the convenience of Uber, I wouldn't hesitate to stay here again. The location is great, 7 minutes to Belorusskaya Metro, walking distance to several great restaurants and close to the main attractions of Moscow.
"Impressed ! "
I just checked in and was really impressed with the warm hospitality of the reception n check in staff mainly Mr Andre, very cordial n helpful, easy n hassle free check in, lovely hotel, good rooms, great food n room service, it's my first trip to Moscow n thanks to all the hotel staff who have made me feel at home. Cheers guys, keep up this hospitality!!!! RV
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM