A very good hotel with a very good breakfast. The stuff is very polite. They really care about the guests. You are welcomed in the room with a warm letter and fruit. I am very satisfied with this hotel and i will return here for sure!
"Great Staff but not a 5 star hotel"
In July 2016, we stayed for 5 nights. I used points as I am a platinum member. Staff was always very friendly and we LOVED the roof-top (where you can chill and have drinks and view the Prague rooftops and Castle). Room was nothing special, but clean, which is the most important to us. We took advantage of the many Prague and non-Prague day-trip tours that departed from the front of the hotel, and all were excellent. Also, a very safe environment. Club access was nice for breakfast and in the evening for a glass of wine. Great staff that worked in there (staff included a gentleman from Egypt that was very nice and personable).
"NYE disaster - Starwood Gold'''"
We stayed at Starwood hotels for 3 weeks across Europe at Christmas 2016. In short, this hotel is not a 5 star hotel. You have to pay to access the hot tub (which looks like a cheap outdoor tub placed into the ground). The staff are the rudest I have ever encountered. There were 4 adults with luggage and we organised a transfer, they booked a small car which didn't fit us, they then suggested we take 2 cars when 2 nights before I spoke with them and they insisted they booked a large van. The bar staff are probably the only nice thing about this hotel. Rooms are outdated and small and the room service cart was constantly out the front of our room. After the first night I nearly booked another hotel to stay at. Next time we will be staying at the Augestine which looks alot nicer.
The hotel is in a convenient location, a 5/10 minute walk from the main square. The staff were very friendly and helpful, especially Allan who greeted us each day and gave us recommendations for our stay. The hotel itself had nice, clean rooms and also a tasty breakfast. I would definitely stay here again.
"Not a five star service "
I've stayed in many five star hotels and definitely this time was not the ocasión , specially the service, I have to mention that Michael the driver was very nice and kind to us . The first morning we went down to the breakfast room and we asked for a table of 5, which they didn't prepared so we did it with my friend and the waitress was not helpful and not polite at all , then many other things that are too long to write here but certainly I will never stay at this hotel again nor recommend it to any one because if want to stay in a 3 star hotel you have plenty of cheaper choices.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM