of TripAdvisor Travelers recommend this hotel
"Overall 4.5 star experience with some minor glitches"
Location wise, this hotel is on a relatively busy junction, next to a subway station, and facing shops and some nearby malls. I did not have time to go out this trip but this is definitely a very convenient location. 5☆ Check-in was smooth but reception struggled with English and had to be prompted for details on what came included with the room (like breakfast), and internet connection details. The room was appropriately appointed like a usual 5 star hotel, with all the expected amenities. A very nice touch is an option to turn the lights up brightly in the room. I am very pleased. 5☆ 2 things disappointed me: Even though the entire floor is non-smoking, my room smelt of stale cigarette smoke. One can feel it rightaway on entering the room. So the room cannot be totally or properly cleaned. The other irritation is the badly configured wash basin - the tap fitting and the sink are not designed for each other - there is no way to avoid splashing water all over the entire sink surface. 1☆ Room service was generally ok - services were executed promptly and unsmilingly. The Chinese food served was very good. The Western food served was not that great. 3☆ The gym was modestly appointed - bright and spacious. There were quite many treadmills. The equipment were well spaced out and the longish room made the place seem airy and uncrowded. 4☆ The breakfast restaurant was well appointed, staffed and executed. A very busy place in the morning yet managed very efficiently. Hot food options varied everyday for the 3 mornings I was there. Sufficient selections of Chinese, Japanese and Western food options. 5☆ Overall: I am happy staying at this hotel and would return to this hotel when I can.
"One of the best rooms I've stayed in for this business traveler"
I was on the 30th floor with a great view of the Huangpu River and some of the city. Fantastic room, with wonderful wood paneling. The room is very large, with plenty of room round the bed and desk; a good sofa/chair by the window. This has one of the best closet arrangements I have seen - it has doors from both the room and the bathroom The bathroom is large with good-sized walk-in shower (bathtub is in their as well, a typical arrangement in Asian hotels). Good hot water. Plenty of counter area by the sink. Gym had plenty of treadmills, ellipicals, bikes, and had a good set of exercise machines and free weights. Breakfast buffet was good, but standard. Staff were all friendly and helpful. I'll stay here again as my favorite hotel in Shanghai!
"Overpriced and poor service "
This does not live up to a 5 star standard. The staff were disinterested, rude and slow. This included; door staff who did not help with our luggage, open the taxi or even the hotel door, the slowest check in I have ever encountered (there were serval staff members standing around ignoring us) and restaurant staff who had to be hunted down to take an order. The room was large but it was tired. The carpet was visibly stained and the walls could do with a facelift. The wifi is so slow it was not worth using; I couldn't even download a book on he kindle. I am shocked this is a Sheraton hotel and shocked it claims five stars. I would never recommend anyone stay here.
"Gorgeous hotel at 3 star prices!"
We stayed here overnight when we touring Beijing from a cruise ship. We paid $163 US per night and we were shocked that not only was it the most beautiful room we've every had but it included a fabulous breakfast buffet with western and asian (dim sum) treats. We were stuffed all day! The only small criticism was that wifi was only available in the hotel lobby not in hotel rooms.
"Nice room, friendly staff and nice location"
Having spent a few days in the Sheraton I can say that it was a pleasant experience. The staff were attentive and helpful making the stay very easy. The room was large but slightly dated where compared with others I. The region. That said everything was there and was comfortable enough. The major problem was with WIFI connectivity which was terrible and struggles throughout the hotel. This made work extremely difficult. The food was good with a massive selection of local, western, full English and continental breakfasts including a verity of bread fruit and cake... Overall I would stay again although would require better connectivity.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM