of TripAdvisor Travelers recommend this hotel
"Great Stay that was enhanced by the service"
This was a hotel recommended by my friend Derek as he had good experience while staying with them previously. As this is a birthday tour to China, Shanghai being one of our stops, he managed to reach out to the Hotel Manager Joyce to make some special arrangements for my room and cake. These were handled perfectly by Joyce. During check in, rooms were ready and we were both upgraded to the suite as part of the platinum benefit. Club Lounge check in was swift and the lounge allows you to get a great view of the city. Special mention to Kahn, who has helped me greatly and going the extra mile to help me with my credit card issue and queries. The other staff member Gaspard was also outstanding in his service. Their earnest and attentiveness was one of the stark differences we have experienced from similar SPG properties in China. There isn't much entertainment around the hotel, but there isna macdonald just walking distance away. Breakfast however pale on comparison. Perhaps due to the huge number of business travelers, the staff were not very welcoming in their attitude. When you ask for some stuff like coffee or cutlery, they have a tendency to point you towards the direction and walk away. As such, i would recommened getting a club room where you will get great service. Food served in the lounge is nice and adequate. Thank you to Joyce, Kahn and Gaspard!
"Good Service & Good Rooms"
I always stay here on business (company has a contract). All the staff is very friendly and try to help when asked. Rooms are clean and well maintained, quiet, and good if you need rest (and who doesn't'). The main restaurant for breakfast is also good, but you have to do a lot of wandering around to find what you might want. Staff is friendly in the restaurant, but if you don't speak Chinese and you need something, best to get a manager. Area around the hotel is not overly pleasant. In the evening, there are generally touts outside trying to peddle companionship. In the lobby, there are often ladies offering whatever, albeit very discreetly. Certainly the hotel security must know of this, but somehow can't seem to eliminate the problem. One good note is the location is immediately next to a subway line, and you can get almost anywhere in Shanghai on the subway. Overall, a nice place and certainly worth a stay.
This hotel is OK not comfortable room, kind of old breakfast barely acceptable, bed was like two small beds put together needs an urgent upgrade because for price and location there are other choices, for a one night is ok but rather have been in another property
"Great place to stay"
The hotel has very nice views when the sky is clear and good service. I have stayed there several times and the rooms are always clean and in good working order (except none of the lights on the make up mirrors ever work). The breakfast in the lobby restaurant is very good and has a nice variety of cuisines and good fruit.
"Happy to Check In"
After a really long journey from Yiwu that was made awful due to very bad weather it was like paradise when I checked into the Sheraton. The staff as usual were kind and sincere and the room upgrade was really appreciated. Keep up the good work guys and it seems that now because of the Marriott/ Starwood merger I am a Gold Member with Starwood too.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM