"Excellent hotel with lovely staff"
This is a great hotel to stay when visiting Rio. Nice Sheraton property very good location on the beech. Best part is the staff. They are most helpful and very attentive to all guests. We would like to thank all the staff in particular Joana at club reception along with Agnaldo, Charbel and Maria. They have provided exceptional service during our stay. I would highly recommend this hotel.
"NO LONGER THE GEM IT ONCE WAS"
As a Lifetime Platinum with Starwood i have come many times to this property. One of the great joys was to have the Buffet Dinner at night sitting outside under the stars--it no longer exists ! Last night 2 of the ground floor restaurants were empty at 21h. Prices are simply outrageous and guests clearly are taking taxis downtown. The canapes in the Exec Lounge were so disappointing. I cannot speak for the French restaurant in numbers however the prices being charged are what one expects to pay in Paris. There is a new Brasilian LADY General Manager who has zero international experience. How long are Starwood Corporate going to permit this to continue bearing in mind this is CARNIVAL WEEK---empty restaurants. This hotel was renovated for the Olympics and corporate will expect a return on investment--it has many problems as i see it under present management.
"I'd expect better for a Sheraton "
Elements of this hotel are fantastic, but for a Sheraton I'd expect a little more and a slightly better finish in the rooms. Great location, great beach and pool area, and a well equipped gym overlooking the pool area. Some of the staff are a real asset but some are pretty miserable and borderline rude. I stayed for 5 nights and didn't once have a warm shower, I kid you not! In fact the pool was warmer than the shower. I would like to commend Joseph in the bar, he's really friendly and helpful.
Great place to stay, good service, good and rich breakfast menü.. nice outdoor activities etc.. I would relly love to be again.. a bit away from copegabana beach but nice place to stay.. It was really clean, friendly staff, nice pool, and beach to swim or surfing..
One of the best hotels I have ever stayed regarding the service, the facilities and the quality.Our room was spacious and had all the necessary amenities. We loved the sea view of our room that is why preferred to have breakfast every morning at our balcony. The room service was quick and the breakfast was very delicious. The pool area was clean and tidy. Direct access to the beach was a great advantage, you do not need to cross a street, simply go down the stairs, you are at the beach! The whole staff was very polite and capable of speaking English very well. We tried the restaurant of the hotel at night, it was tasty. The nearby cafes, shops are 10 minutes away from the hotel. I highly recommend this hotel. I would love to visit again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM