of TripAdvisor Travelers recommend this hotel
"A mixed bag "
I should admit, the Sheraton is fancy. So fancy you'll have two members of staff opening the taxi doors for you on arrival. I've never had this before so was quite surprised. (You will need taxis to get to the hotel because it's miles away from town). The hotel lobby is grand and check in staff very friendly... However, be aware of additional charges. The resort is like a fly catcher trying to suck all life out of your pockets. We were awarded a 'resort card', without choice which gave us access to Internet and a paddle board for an hour at 22dollars a day. The card itself said it would be 14 dollars a day but this was vehemently denied by the lady at checkout. We then had taxes and tourism tax added at the end. Why not just add these at the start so you know where you are' We especially liked finding the fake eyelash stuck to the underside of our pillow, the night after we slept in the bed......
"BEAUTIFUL view on San Diego"
We booked double room for one night. Upon arrival, I asked for high floor and nice view. Receptionist, Diego, was so nice guy. He gave us 10th floor with view on downtown, I paid 20$ more for upgrade but it worth every penny. They gave us 10% discount in restaurant we didn't have time to use it. I really want to stay more then one night. Hotel have very good pool and bar with view on marina. Only one small imperfection is the parking, it cost 34$ and nobody of cause will let you know that across the street you can park your car for 10$ per day on city parking lot. Airport is around the corner, hotel has chattel. Watch for Sheraton white bus if your arrive by airplane.
My wife and I stayed here over the weekend to celebrate our anniversary. I'm giving this review four stars because the stay was better than average. The check in process was very good and although our room wasn't quite ready we were happy to go to Quinn's Ale House for a drink while we waited for the room. Service was very slow here even though there was hardly anyone there. Right when we were considering leaving someone came up to us to take our order. Right when we gave our order we got a text saying our room was ready, that was quick we thought so the room was ready before the 3:00 check in time. The room was everything we were looking for, great view, comfortable bed and a balcony. I would say we may very well go stay here again in the future. We decided to dine that night in Quinn's Ale House since our actual anniversary was the following night and the food left a lot to be desired. We didn't eat there again after that. If we stay there again, we'll go down the road to C Level/Island Prime or Tom Ham's. The hotel was nice but in my opinion, from what I experienced if the hotel wants to venture above the three and a half- four star mark, they need to up their game food wise. But, again, the hotel was nice and as a San Diego resident, it's in a nice location.
"Below average hotel"
Overall the hotel was below average. Here are my reasons: the rooms small and old and so is the hotel. Given the high price of about 200$ per night definitely not worth it! The staff was however very occomodating and respetiful. Sleep quality was also very poor. Would not stay at this hotel again.
"Good, but not great"
We were greeted well and had some great service. We also encountered some shabby dark sides. Similarly, the base price is a good value, but parking and "resort" fees make this less than a good buy. We have a wonderful room, looking into the bay and marina. Before going up, the front desk person invited us to come back if anything displeased us. Staff at Quinn's Ale House and the cocktail lounge were helpful and fun to deal with. We had trouble with the Internet, but good tech support was available via phone. But there were shabby edges. Stains on our rug. A room phone that didn't work. Badly scuffed furniture. One of two elevators not working. A gate to the pool that wouldn't open. A broken breakfast sandwich machine in coffee shop. The most infuriating thing was that staff responsible for these latter two items didn't seem to care or know how to get the problem addressed
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM