of TripAdvisor Travelers recommend this hotel
"Hidden extras for parking and resort fees"
Sheraton has a Bay Tower section which is a few minutes drive further away than the "real" Sheraton. The $32 selfparking fee was NOT mentioned in the info on the Hotwire site where we booked our hotel room. The pool and spa are nice. However, security is questionable since the back door of the hotel leading out to the pool area does not lock. There is a key slot for the plastic room card keys, but what does that help if the door doesn't lock'! The cooling unit in our room is not to be used as a refrigerator. This new trend is totally out of bounds with me. It costs $7.50 for cleaning feed if I have stored anything in the unit. If something is removed from the unit, the exorbitant price is automatically added to the final bill even if the item is immediately put back. A totally unacceptable way of doing business! If you can look over these items, the rooms are pleasant but you may get a smell of aviation fuel since the hotel is located so close to the airport.
"Nice location and views"
Stayed here for a major conference. For the price of the hotel it definitely is lacking in improvements. My hotel room was very worn with wear and tear which could be expected for a lower quality hotel chain; however disappointing for such hotel. The bed was extremely comfortable and the room was large. The balcony overlooking the Marina had a magnificent view. The work out fitness center was definitely a great facility as well as the swimming pool and hot tub! The restaurants on site were good; however such a large hotel I would have expected more. For a small fee and Uber or Lyft ride to downtown, Little Italy, and Gaslamp is a short distance. There are several restaurants within walking distance on the island such as C-level highly recommend, Boat House, and Light House. The staff was nice and very helpful.
"mediocre and expensive "
this hotel is very near the airport. very large. the kind of place that hosts large company meetings. impersonal. the staff generally very helpful although we did wait 10 mins at check in. rooms large and ac worked well. the bed was too soft. bathroom had a tub that was relined. not roomy. carpet was industrial. gym facilities were adequate if the hotel is not full. irritating that they charge a 22 dollar resort fee to use the gym and for slow wifi. much better to go to a marriott where the facilities are similar the rates lower and the wifi free.
"Great Location, Classy Accomodations"
If traveling by air this is the perfect place to stay. It's minutes from the airport. The staff was very helpful and friendly. The views from the rooms are spectacular. There were several conferences/conventions being held while we were there, yet the lobby and hallways never seemed crowded. The food at the on-site restaurants was fantastic. Overall this was an excellent stay. I would definitely stay here again.
"Staff couldn't get things right"
Checked in on Friday with a work group who paid room and tax. They did not tell me I would be charged a $22 resort fee+ resort tax each day. The rest of the people in my group had that charge waived. I was booked until Monday. Front desk person acknowledged I was checking out Monday. Saturday, my key didnt work. Went to front desk they said that they had me checking out Saturday. No, it was Monday. Then, on Sunday they tell me they had me checking out Sunday. Since this was supposed to be paid by the group I was with, they said they could not do it unless the person who had already paid for my room until Monday could come back and verify it. He was unable to do that apparently and so they charged that to my personal card for incidentals. He had already done that on Friday when he booked my room until Monday. Restaurant in the Bay tower is terrible. Poor service. Can't change the TV's because they said they had the wrong remote. Burger was bad. Mahi Mahi was bad. Servers seemed to hate their job. The resort fee issue is kind of hilarious because this is not a resort by any standard. It is a hotel. Rooms are nice, spacious in Bay Tower. Shuttle convenient from Airport. Great views from room. In all the trip cost me $320 more than it should have.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM