of TripAdvisor Travelers recommend this hotel
"Very Nice Club-Level Lounges"
I stayed in a club level room, and had a great experience. The room itself is OK. Somewhat cramped because the furniture is more traditional in style, and takes up a lot more room than the sleek more modern style. Beds are good, and it's comfortable over all. Many reviewers complained about the resort, saying that it is an airport hotel and not a resort. I got a chance to enjoy the hot tomb and one of the two pools. And I will say that while you are in the pool area, it definitely feels like being in a resort, not much different than when you are in a non-beachfront pool in one of their Hawaii resorts. The hotel would manage people's expectations much better if they split out the different towers into different hotel. That way people know exactly what they are paying for. Club lounge is definitely one of the better ones in the brand. Spacious, great views, and decent food options.
"Good service supports a shabby beauty with lovely views"
So rooms are meh, and grounds not quite perfect. The views, however, are fabulous. The staff is also very good. Location is adjacent to San Diego Airport, and not deafening.Close enough to downtown and various hot spots if you brought your car. Anyone looking to walk to entertainment should stay closer to downtown or Little Italy, plenty to walk to in those neighborhoods. There are a few restaurants you can walk to from this property, one of them quite good to the east. Outside of that, don't come here expecting to eat. The dining on site was not enjoyable at either the pub like environment, or the nicer breakfast local. There is a Starbucks in a pinch.
"This place is tired and close to nothing but water"
Our annual conference is usually held in Vegas or Orlando and this year San Diego. I was really looking forward to this visit. It's been a couple days in and I have had time to make a statement. This place is in need of a remodel. The tub has been wrapped with a cover that was very poorly installed. The water heater is no where near the capacity it needs be as this morning I had to walk to the front desk as they wouldn't answer the phone when I called to inform them of the cold water only shower. If anyone thinks that their company is planning an event here I strongly recommend that you read the reviews and seriously question this selection as this resort is in fact close to the water however close to nothing else that San Diego has to offer within walking distance. I seriously hope that someone with the Sheraton has a chance to read this and work towards improvements. I will not be back to this hotel.
"Warning! Room Amenities are Misrepresented on the Sheraton Website"
We stayed the night at the Sheraton Resort at the San Diego Marina on March 10th, 2017. I regret choosing this hotel and really don't recommend it to anyone else. It's nice in many ways, but not at all what was described online. When we checked in, we were told we were being given a first floor room with no view, no balcony. Then we were offered a room on a higher floor, but with 2 full sized beds instead of a king. The agent at the desk said they had some conventions in town, so king beds were scarce. That isn't my problem though. I booked a room, expecting to get a king bed as well as a view. He got us a room on a higher floor in another tower with a king bed. Since these things were so messed up, we asked about the "Jacuzzi Tub in Master Bathroom" (I copied this from the online room description from the website). He said it didn't have it, but neither did the other rooms. I told him it was in the room description and it was the primary reason we chose this particular hotel. He offered to cancel the booking, but we'd just had a 4 and a half hour drive from LA. It wasn't our fault Sheraton misled us when we booked. To add insult to injury, as we were leaving, so I could find a restroom, he asked if we were celebrating anything. I told him a birthday and he offered to send up a bottle of Champagne. That was nice. A very classy move. It made me feel a little better about our stay. When I came out of the restroom, he was talking to my fiancee. He'd given her a certificate for the breakfast buffet. She asked if we were still getting the Champagne, He said it would take a little while, but it would be coming. We went around to where the other tower was - quite far from where we were and made it up to our room. No Jacuzzi tub, no Champagne, though the room was large, it had a king bed and a nice view. We went out to eat. Still no Champagne when we got back. We were totally misled in the room's description and had every right to be angry. We didn't ask for a bottle of Champagne, but if it was being offered, it absolutely should have been delivered. I posted my complaint online and emailed management and they delivered Champagne and chocolates at 9 am. They missed the point totally. It was the falsely advertised room amenities I was mostly upset about. Champagne at 9 am' We did have a glass after brunch, but there's a big difference between Champagne at night and Champagne in the morning. After we brunched, we also decided to go for a swim in the pool. It was hard to find, because the signs were inadequate and when we got there, we couldn't find any towels, nor were there any employees around to ask. It may not have mattered though, since the deck around the pool was littered with the feces of what must have been some very large sea birds. I complained after we left and was assured the Sheraton would be making changes to correct all the things that went wrong on our stay, including the misrepresented room amenities. However, I checked the website before I wrote this and the room description still says it has a Jacuzzi tub. Given the way Sheraton falsely advertises the available amenities in its rooms and poor customer service, I can't recommend it at all.
"Not recommended "
I spent one night at the Sheraton before switching to the Grand Hyatt. Same price - what a difference. We arrived around 8:30 pm on a Friday using an easy shuttle from the airport. They tried to get us to upgrade - at $667 per night already - no thank you. Then we were told we were in a different building altogether! Wait for shuttle or 5 minute walk. We walked. When we got to our room - it was one bed instead of two. This after confirming by phone in the am and then at check in. Back down to the desk for a new room. Room was okay, hotel is old and tired. Late dinner bite to eat, service was lackluster. Breakfast was very good and our server Alonzo was terrific.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM