"Great Place to Stay"
Stayed here when it was the Melia'. Always had attachment to the hotel.Stayed at Reniassance next door, but kept wanting to come back here. When I got the chance I moved from the Reniassance to the Sheraton and am sure glad I did!!! The people that work at the Sheraton are very personal and friendly.Have met Johanny, a housekeeping supervisor. She was very polite and concerned about my stay. Maria Neli, was the lady that cleaned my room, and once again, she too was very polite and concerned about my stay. I am so glad to be back at the Sheraton where the staff ARE very concerned about your stay and your feedback. Look forward to staying here every time when in Santo Domingo. I wouldn't think of staying anywhere else!!
I stayed on the 11th floor and had a great view. the room was immaculate! all of the staff were extremely hospitable but 2 really stood out... they both worked at the front desk, the 1st being Fausto, who went above and beyond and from the moment I arrived made us feel very special. The 2nd being Hestor, I saw him every evening while I was there and he remembered us. Always asked if he could do anything for us.
During my stay I got awesome services from the hotel staff. Roxanna Rojas in housekeeping staff and Dariany in Lobby bar were very helpful and polite. Always trying to exceed my expectations in different moments.
"Great Service "
Really great place , then staff at the from desk always courteous. Jennifer always very attentive and helpful. From the house keeping side of the house Maria Esther , was such a sweet lady, always attentive to make sure the room was a 100%. To complement her work Andrea, Cecilia -'d Jennifer were just amazing, in the vending shif. Taking care of all room needs.
The hotel is very well located and has a very good service, I would like to congratulate especially Mrs. Maria Esther (housemaid) for her good work and beautiful smile always. For sure I will come back.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM