Hotel is under renovation, but since I leave for work early in the morning and come back late it doesn't bother me. All personnel, from the taxi service, concierge, bellboys, reception, are wonderful, always eager to serve and help. Have been a customer for 25 years, have stayed in several hotels in the same location, no one has better service. They need to upgrade their AC units and other areas that needs updating, but if you want service, this is the place. My house keeper ladies were wonderful, everyday my room was crispy clean and with all needed. Nelson has been there 33 years and still working hard to please customers.
"Superb service at the Sheraton Santo Domingo!"
Our stay at the Sheraton Santo Domingo was incredible! The staff - led by Carla and including Nelson, Elias, Argenys, and Jennifer - was the most accommodating in the business. I am a professor at an American university. I brought a group of students and professors to Santo Domingo (along with my husband and daughter) as an educational experience! It was an amazing stay at the Sheraton! Everyone spoke fluent English and Spanish. They made us all feel special. One night, my daughter was craving vanilla cake. Nelson had the caterer prepare a vanilla cake for my daughter as an early birthday celebration! If you are heading to Santo Domingo, you must stay at the Sheraton. Thank you Carla, Nelson, Elias, Argenys, Jennifer and the entire Sheraton Santo Domingo staff! The dinner party at the pool with Paella and Sangria was spectacular! Best experience ever!!!!
"Always a Smile and Great Service"
Thanks to Lizandro, the Barista, and all the staff for always making me feel welcome. The staff is friendly and is always looking to help me. The breakfast buffet is very good and the executive club is nice if you want some quiet. The only improvement is to speed up checkout which is a function of their complex system versus the people.
"Great Hotel - Great staff"
Room clean, everything in order. Breakfast was outstanding especially the service of Rosanna, Ramon, Pablo, Benjamin, Jose, Rudy , Wendy, Carmen Andres. and the small but great in hospitality services lady who prepares your eggs as you want it.
"Super nice staying"
Nice staying, specialy thanks to the great service at the Lounge (10 floor) with Mr Nelson and Sara that always go that extra mile to Serve you better that home and in the morning the super omelets is grandma Graciela at the breakfast, better that home.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM