of TripAdvisor Travelers recommend this hotel
"Good Location, Need to Finish Renovation"
The location is perfect if you have business in the Brooklyn area. Easy to walk to most places. Was first placed in a room on the 15th floor and told they could not upgrade me at the time of checkin because they were full. Room was very outdated. Later in the day I checked back and was upgraded to a room on the 5th floor that had been updated. So, the renovation needs to be completed and you run the risk of an outdated and old room until they do. On the positive, the staff are very nice, helpful, and inviting. Breakfast on the 15th floor is pretty good for Platinum members. For areas of improvement, they need to have coffee pots in the room to make your own coffee. Also, I was charged for a mini bar item that I did not consume. They were quick to remove it without question, but it should never have appeared.
This hotel was perfect for business. I stayed on the Design Floor and throughly enjoyed the private lounge and exclusive breakfast area. The staff are extremely helpful and it was easy to communicate as many persons spoke English. One of my favourite things was the location in the WTC which offered many restaurants and shops.
I was given a first floor room in my last stay. It is extremely small and outdated. Though the water pressure was spectacular, I felt like i was in a box...completely closed in. Couldn't walk around bed without remaining focused on not running into things. There was a desk (kind of) but no chair. I can't speak for other rooms, but the value is not in this room. Way too high a price for what you get. I talked to reception expecting an offer to get a chance to move rooms. Got a smirk and and an apathetic attitude. No offer. After a long travel, not the type of room you want to relax. Beware of 1st floor!!!
"An old old hotel, not spectacular"
I'm SPG gold. There was no one at the SPG gold desk. I waited 15 minutes to be checked in. The rooms are old. WiFi is not fast. The pool is very nice. But, the fitness center is lacking. The rooms have not had a renovation in a long time. breakfast is not fantastic for the price.
It's a nice hotel in many aspects: service, room, location, gum academy (24h), courtesy of the team. Need some refurbishment / maintenance. Also room is not well prepared for desk work. Breakfast very cozy and good at the club level.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 AM , Check-out: 1:00 AM