of TripAdvisor Travelers recommend this hotel
"Regular Visitor: Great location, Wonderful staff"
Is this the fanciest hotel you'll ever stay at in your life' No. But what it lacks in imagination it makes up for in location, location, location. I am a former NYer who returns to the city twice a month and this is my go-to hotel. It's close to my office (a huge plus), but it's also very close to major access points in the city. It's right off the ACE and 123 lines, which can take you pretty much anywhere on the west side or downtown. It's also a short walk to the 456 to go uptown and the east side. The staff is amazing - they take care of me very well! It's reasonably priced, clean, safe with great access to much of the city.
"Clean shoe box"
If you want a room with a crap view that's the size of an elevator in the ugliest part of manhattan you've come to the right spot. DO NOT trust the photos on Hotels.com they're insanely misleading. The doors are paper thin, and there's nothing around in the neighborhood except for sketchy people. Make sure you lock your door. Pillow top mattress' This thing is like sleeping on a carpeted floor.
"Home Away from Home"
This is truly my home away from home. I have been here about every other month, and out of the hundreds of hotels I could choose, I keep on coming back here. I continue to be amazed by the level of customer service that I receive every time I return to the Sheraton Tribeca. I first met Colin Hughey last summer - he took such great care of me (with giving me the best room possible, and just being so genuinely pleasant). Then I met Katie Cardone (guest relations manager), who has been my go-to person - takes care of my reservation and everything you can think of when you're away from home. During this last stay, I was impressed by the amazing customer service again. I landed really late, delays with flight, luggage, etc, so that by the time I got to the hotel it was past midnight. I just wanted a glass of wine to relax; called downstairs but everything was closed. Five minutes later, Luis (front desk) saved the day and brought me wine, even though the lounge and restaurant (and room service) was closed. Then day after day, I'd leave at 6am, before the breakfast was open/available, and the night manager, Nelson happily got me hot water for my tea and croissants. The best part about these people is that they look like they genuinely love their job. I love this place!
"Great Stay at the Sheraton Tribeca"
I loved my stay at the Sheraton Tribeca. It is easy to get to as it is right on Canal Street. There are many stores and things to do within walking distance. Check in was easy. Valet parking was available at a reasonable cost. The rooms are not big, but that is clear from the room size upon booking. We were on the 19th floor and we could hear nothing from the street. The food selection in the lounge was adequate, but beer and wine are free, which is a great bonus. I would definitely shay here again.
"The BEST Sheraton in Manhattan! Amazing Service!"
I have stayed at the Sheraton Times Square and now the Sheraton Tribeca and I can clearly tell everyone, stay at the Sheraton Tribeca without a doubt! As a Gold Preferred Member, some locations treat Gold guests as second-class guests (Times Square), but the Sheraton Tribeca treated me perfectly! Let me begin by saying thank you to Lisenia for helping me get the kind of room that I wanted! I was very happy with the room, the floor, and felt truly taken care of. Then a big thank you to Sal at the front desk. He was the most warm and friendly employee I have seen in years of staying at SPG hotels. You can't teach good customer service. Some people are born with it and Sal has it! My room was wonderful. It was big and comfortable. The club lounge was one of the best with a great selection of food for breakfast, evening, and mid-day snacks. This hotel is really close to the subway and truly convenient if you are looking to travel around Manhattan. I truly feel that I had an amazing experience. The hotel was wonderful as the service was World Class. Your hotel has absolutely EARNED my repeat business!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 2:00 PM