Très agréablement supris de la beauté de cet hôtel, très bien situé au cœur de Vancouver, à pieds de plusieurs attractions, service courtois et professionnel, je le recommande absolument!Comment of J. Salima , Canada the 2015-03-28
A very nice experience with excellent staff and good facilities. The room was small for this type of hotel but very adequate fir our needs. A nocturnal neighbour could be heard but not to the extent that caused sleep loss.Comment of H. Adrian , New Zealand the 2015-01-13
I stayed at this hotel in November 2014 for 3 nights. Traveling from England, I was inpressed with the service. I got upgraded to a better class room on the 24th floor with a road, mountain and sea view. Perfect location for site seeing, shops and places to eat.Comment of D. Harvinder , United Kingdom the 2014-11-03
"Nice business hotel"
I stayed in this hotel for 3 weeks!. Yes you heard it right, 3 weeks :) It was business trip so money was not something for me to worry about. The picture shown for this hotel normally is South tower, but you will be probably staying in North tower which is of course not bad. Ok, lets start with review. Location of the hotel : Excellent location. Middle of the downtown close proximity famous shopping/restaurant street - Robson street. Rooms : [I stayed in club level] I was fortunate enough to get a room facing sea & mountains (I stayed in 2402 - 24th floor). Because of the strange shape of the building rooms are of different shape in each floor. So my colleague got a room which has a long corridor after entry door and a small bed space. I think he was staying in 3011. And the view was only some concrete buildings. So ask for a sea facing room (something like 2402) which had nice view of mountains and sea. It was spacious enough for me as I was alone in the room, with comfortable bed. I will attach some pics here anyway. Bathroom was of normal size and clean. Food : As I was in club level I had access to Club level lounge (at 25th floor) which used to provide complimentary breakfast and evening snacks.. Don't go by the name lounge, its just a common place with some tables and chairs. Breakfast was really boring as there were no variety for these 21 days i stayed. The dishes used to be the same and repeating. As there is no kitchen no cooked items/or special dishes were there. I had to go out for breakfast for a couple of days to escape from these repetitive food. Service : Service was actually good and prompt. Other services : They provide gym & swimming pool access to guests which I liked. Restaurant : There is a restaurant/bar in the South Tower ground floor. I found the food there average in case of taste. I tried the same fish dish in some other restaurants which is nearby this hotel - which was far better. But yeah, why to eat from Sheraton's restaurant there are a lot of nice food places in walking distance from this hotel. Parking : Parking was expensive. Complimentary wifi : Yes In short a good business hotel for short stays. Not idle for long stays because of their food I would say :). Room rents on expensive side, i forgot to mention. If I visit Vancouver again - will i stay there again ' - May be not.
We stayed 2 nights here after getting off our Alaskan cruise, comfortable rooms, very helpful staff, great food in their restaurant and top service. Perfect location to walk into city, buses close by.
"Nice hotel "
This hotel is downtown close to many restaurants and Robson street, easy commute around. Rooms are clean and wide. Great customer service at front desk. Ask for 20+ floor if you want to enjoy beautiful surroundings of the city.
"Extremely disappointing experience."
We were recently at the Sheraton Vancouver Wall Center attending a conference. The hotel was chosen by the conference organizers and not by us. Our room was in the South Tower and we had a junior suite on the 26th floor club level and use of the club lounge. The South Tower lobby is very unimposing and very small, of the 4 elevators only 3 worked causing a long queue of people out into the lobby. There is no restaurant or bar in this section only a Starbucks on the ground floor. You have to walk through a series of overpasses to get to the north tower if you want to have a meal in a restaurant or a drink in a bar. We phoned for room service and got no reply at all and had to call the front desk to place our order. The view from the suite was beautiful and the lounge very modern and offered breakfast from 6am to 10am soft drinks and water all day and hors d'oeuvres in the evening alcoholic beverages were an extra charge. The room was comfortable with a mini fridge (empty) and coffee and tea available. The problem we encountered was that our room was not cleaned towels not changed and bed unmade every day. We had to call down to the front desk every day of our stay to have that done sometimes not until 6pm. Every night a piece of paper was slipped under our door about making " a green choice" and offering $5 off food and drink in the hotel. We never asked for this and never used the coupon for $5. On the 3rd night when we called down again to have our room cleaned and the bed made we were told that we had signed up for this when we checked in, we absolutely did not neither then nor at any other time. To make matters worse one night at 9pm we got a call from the front desk saying that they did not have a credit card on file and to go down and provide one. The room was booked using a credit card and we were asked and gave a credit card and id at check in. To say we are disappointed is putting it mildly. We shall definitely complain to the conference organizers about this.
"Our go-to hotel"
My co-worker and I recently stayed here for a conference but, to be honest, whenever me and my husband visit Vancouver this is our go-to hotel! We are never disappointed when we stay here. The beds are super comfortable. The staff are always helpful. We have everything we need. The location is perfect. Right downtown on Burrard and a walking distance to everything you need. I highly recommend this hotel without a doubt.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM