Très agréablement supris de la beauté de cet hôtel, très bien situé au cœur de Vancouver, à pieds de plusieurs attractions, service courtois et professionnel, je le recommande absolument!Comment of J. Salima , Canada the 2015-03-28
A very nice experience with excellent staff and good facilities. The room was small for this type of hotel but very adequate fir our needs. A nocturnal neighbour could be heard but not to the extent that caused sleep loss.Comment of H. Adrian , New Zealand the 2015-01-13
I stayed at this hotel in November 2014 for 3 nights. Traveling from England, I was inpressed with the service. I got upgraded to a better class room on the 24th floor with a road, mountain and sea view. Perfect location for site seeing, shops and places to eat.Comment of D. Harvinder , United Kingdom the 2014-11-03
"Great conference facility"
I Stayed at the Sheraton for a conference. The conference room rate was decent and the room spacious, clean and well-appointed. I appreciated that they gave me the option of not having someone clean my room (and gave me a $5 coupon) - this is a very good environmentally friendly practice. Nearby are any number of restaurants from cheap to expensive. I prefer take-out Asian fare and there were lots of choices. The conference facility was amazing - including the food, the room and the service. Altogether it was a terrific stay.
I stayed for four nights. The first two were not great (there was a couple fighting next door and I could hear everything... walls are thin) but the last two were wonderful. When I complained about the noise, the manager (Sebastian) went out of his way to make me happy and moved me to a deluxe room, on a high, corner room with better sound insulation. The room I moved to was clean and comfortable. All of the staff I met were uniformly friendly and helpful. Water pressure in the shower could be improved. I informed the front desk about that and they sent the engineer up, but to no avail. The hotel is well situated near the center of town.
I booked two rooms at this SPG property last month for my first trip to Vancouver. This hotel was fantastic all around, from the location, check in, check out and everything in between! The rooms are nice and roomy for a big city hotel and the wall to ceiling windows provide phenomenal views of the city. One the best little touches that they did during our stay was provide a bottle of wine for us because it was my Finance's birthday. Really appreciated the touch!
"Good location, friendly staff, but need work on cleanliness"
The hotel is very well located, and you can easily walk to most places in Vancouver. The staff was very friendly when we arrived, as well as very helpful. It made us feel at home. The parking was a bit hard to find, but manageable. However, one night the parking lot was full, but the hotel said we could do valet and they would comp it. The room did not meet our expectation. Even though the room had a nice view and looked clean, as I lifted the covers to lay in bed after a long day, I noticed there were a lot of hairs under the sheets. These weren't mine, as I hadn't even lifted the sheets before. I called the front desk and they apologized and sent someone to change the sheets. They felt bad and decided to comp my parking for the stay. However, one hour later, after I had fallen asleep, someone else from housekeeping came to knock on my door multiple times until I woke up, saying that they were going to change the sheets. There was some miscommunication in the housekeeping department. Despite this, I would be willing to give staying at this hotel another chance. The sheets looked like they had been washed, so maybe the hairs were from housekeeping, but still, they should avoid giving the wrong impression.
"Sheraton Hotel at Downtown Vancouver - Great Location and Reasonable Price"
I like the hotel for its very courteous and helpful staffs. I remember I came to Vancouver during the rainy season, and the staffs are very proactive in offering me an umbrella and even till the day I'm boarding the taxi leaving the hotel - the staff asked me whether I want to just keep the umbrella without returning it, as it was raining then :-) The hotel location is reasonable - It is not right within the center of downtown with the malls and shops next to it, but it is within a 5-10 minutes walk. Hence, it is still very convenient, and if you are game for a 15-20 minutes walk (esp. during summer), you can actually walk to the famous English Bay from the hotel. I discovered that during my bus ride back from English Bay - and I alighted earlier, had my dinner and have a 10 minutes stroll back to the hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM