Silken Puerta Madrid features a restaurant and a bar/lounge. Room service is available during limited hours. The hotel serves Buffet breakfasts (surcharges apply). This 4-star property has a business center and offers small meeting rooms. Complimentary wireless Internet access is available in public areas. This Madrid property has event space consisting of banquet facilities and conference/meeting rooms. Guest parking is available for a surcharge. Additional property amenities include laundry facilities.
Guestrooms are all accessible via exterior corridors. Guestrooms share bathrooms; amenities include phones, bidets, and makeup/shaving mirrors. Internet access (surcharge) is provided. In addition to in-room safes, guestrooms offer direct-dial phones. Televisions have satellite channels and pay movies. Air-conditioned rooms also include minibars, welcome amenities, and trouser presses. Guests may request irons/ironing boards and wake-up calls. Rollaway beds are available on request.
Silken Puerta Madrid is located in Madrid, close to Madrid Congress Centre, Santiago Bernabeu Stadium, and Las Ventas. Other points of interest near this hotel include Estadio de la Comunidad and Torre Espana.
of TripAdvisor Travelers recommend this hotel
"Nice hotel close to the airport"
I stayed at Silken Puerta de Madrid for 2 nights during my layover in Madrid. One of the reasons for booking the hotel was that it offered free shuttle service to the airport and my continuing flight was going to be at 8am. However, do keep in mind that the hotel doesn't offer the shuttle service 24/7. The hotel didn't have a shuttle as early as I needed to leave but luckily my flight was delayed and I managed to catch a later shuttle. In case you need to catch a taxi the fee is around 25-30 euros even though the hotel is very close to the airport. Otherwise I had a nice stay. The room was very spacious and clean and the reception staff were helpful. It was very easy to commute to the center of Madrid by taking a bus just around the corner from the hotel. Wifi was included in the price.
"Very good hotel"
Large and comfortable rooms with big bathroom. Very good breakfast buffet with variety of hot dishes, bread and hams. Staff is very friendly. The hotel is not near the town but there is a bus station near.
"Rude rude staff"
Had a very unpleasant stay here. First night: 1.None of the hotel front desk staff spoke English. 2. Room keys needed to be re-programmed twice after first usage. Hassle and already exhausted from the flight. Really did not need that. 3. Dinner was horrible. Wait staff was efficient but cold. 4. Room was clean. Second day: 1. Extremely rude breakfast staff. Took away bread baskets while I was still getting some. And she had to roll her eyes too. 2. Room keys had to be re-programmed again. While in elevator, met another guest who had to re-program hers four times!! 3. Still no front desk staff spoke English and I had to use my beginner Spanish to have them 'find' the manager who could help us. Third day: 1. Was YELLED AT IN SPANISH by a breakfast staff who would not give us the churros in the display. Another guest was yelled at later too. I have NEVER EVER been yelled at by a hotel/restaurant staff . Have you' 2. Beds were made nicely, staff was friendly. Two stars cuz the room staff was nice and did a great job. Location was ok since we found some restaurants nearby and two markets. Just keep walking left after exiting hotel up a slightly uphill road and you will find them, less than 10 mins. Checked out as fast as we could. No más! Adiós!
"Shuttle false information "
The hotel offers an airport Shuttle service that doesn't work for people flying before 7 am. Unfortunately they don't tell customers of this situation and portray the information in suttle way to mislead people. taxi transportation from the hotel to the airport cost as much as the cost of the room.
"Lovelly hotel, great customer service and nice room"
Great trip to madrid and hotel was bang on lovelly stay well recommended, will go there again and again if I can nice area quiet and food really nice and well serviced and customer service was really nice
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 12:00 PM