Silken Puerta Madrid is located in Madrid, close to Madrid Congress Centre, Santiago Bernabeu Stadium, and Las Ventas. Other points of interest near this hotel include Estadio de la Comunidad and Torre Espana.
of TripAdvisor Travelers recommend this hotel
"No hot water. Not 4 stars. "
I was travelling for business. In honesty- average to nice interior and quite clean rooms. However, on this occasion I didn't have a stay that would be classed as an international 4-star: Requested an iron, it came without an ironing board, saying the hotel didn't have enough. And the iron had cracks in it- soaking my shirt. There was no hot option at breakfast. And if it couldn't get worse, there was no hot water available in the morning so it was cold showers all round- I mentioned it on check out and didn't even receive an apology- just "oh yes, someone else has reported that" It would be nice to receive some recognition from the hotel that, whilst probably usually a decent stay, on this occasion it was much less than satisfactory.
"Pleasant stay, most of the staff friendly"
Really nice - just a few things that could be a lot better: Twin room means one huge bed and one very narrow one. Breakfast was a disappointment as there was a wait for cutlery, gluten-free bread and boiling water for tea. Other than at breakfast time we found the staff to be friendly and helpful. The lobby is nice and spacious.
"DO NOT STAY HERE!!!-STAFF ARE THIEVES."
We rented 4 rooms total and 2/4 of the rooms had valuables stolen!! $250 cash was stolen from a backpack. (Yes we should've used a safe, but we were in a rush and never expected our personal belongings to be rummaged through) other personal belongings were also stolen. When we went to the front desk all they kept saying was "we are not liable" they did nothing at all. We spent our whole afternoon at the police station. A whole year of vacation planning was ruined by this hotel. Lesson learned!! Bottom line our sense of feeling safe was ripped from us. Completely unprofessional and unacceptable. I will NEVER return to this hotel.
"Very good service"
Nice room, and very good service at the airport and in the hotel. Everything you need is in the room, restaurants close to the hotel. Shuttle service from or to the airport is highly appreciated. Thanks again.
room was an average size, but clean, and beds were comfortable. nice bathroom as well, breakfast was good with many items to choose from. easy access to the city center by car. it would be better if they offer free car parking.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 12:00 PM