"Stay away if you intend to visit the Spa!"
We booked my parents a holiday at Silken Puerta Malaga because of the Spa facilities on offer. Unfortunately the Spa facilities were not available during their stay which is very disappointing considering we paid £175 per night for their stay. Highlights are that the hotel is in a really good location, staff were friendly and the room was really nice (bar the noise)!
Minus= No free WiFi No aircon in winter months Breakfast far to greasy No double glazing Very thin walls, noisy ! Quite expensive £100 a night Plus= Good location Comfy bed Very clean All in all we wouldn't stay here again . Much better options for the same or less money
"Comfy and disorganised"
This hotel is comfortable enough, but it's not very well run. We wanted to use the spa/sauna, but you only find out when you get in there that you need to inform the hotel ½ an hour in advance that you want to use it. This despite having spoken to reception a few minutes earlier about using the spa they didn't think to mention it. This typified the attitude although the staff were on the whole friendly and helpful if you asked a specific question. It is very conveniently located for the railway station and shopping centre although not so convenient for the city centre.
"I just don't understand"
Ok... I'm a very low maintenance girl. But when I pay nearly $200 for a hotel room I'm expecting something good. First off, the whole reason I booked this hotel was for their spa/jacuzzi which was broken. There's literally nothing else that being up the value of this room. I can hear my neighbours watch tv and they are being respectful and modest. Let's imagine they had other activities in mind. I'm not sure what's happening with the shower situation... I have to duck under it because it's too short and I'm only 5'8. The elevators are extremely tiny which makes it awkward to share with more than 2 people. Their food menu is extremely pricey! Again, I'm low maintenance, had I paid $70 for the night I would have great reviews. But there's no way this place is worth your money! Go elsewhere.
"Good but a little disappointing "
Brilliant staff who are always smiling and happy to help! They helped us with taxis for visiting Malaga and getting to airport. Disappointed that jacuzzi wasn't working and we had to pay for 3 breakfasts when we were only there for 2... Other than that it's a nice place to stay and relax!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM