"Great hotel for a short break to Malaga"
We arrived here on Friday 13th January....as we approached the hotel, my phone GPS kept telling me that the hotel had permanently closed down! So unsure of what to expect, we went into the hotel and they clarified to us that they had now taken over the Hotel Silken Puerta Malaga. We were just happy that we had somewhere to stay. Ok to me review: All staff speak English which nice, but always try and remember some simple Spanish phrases. The room: this was great. A huge room, plenty of space. Large bathroom and a great arrangement of toiletries, including razor/gel, toothbrush/paste. New fluffy towels which were nice. A safe which was a good size and free of charge. Plenty of drawer space and wardrobe space. Hairdryer was provided. On the 6th floor was a small gym and a hot tub and sauna. We spent most early evenings in the hot tub which was needed for relaxing after exploring the city. Breakfast: I was expecting a small continental breakfast but it wasn't that. Plenty of tea, coffee, flavoured teas, juices, usual continental breakfast items plus bacon, scrambled/fried eggs, mushrooms, beans, toast. There was everything that you would need to set you up for the day. Bar: the bar was a great little place at the end of the night. Comfy sofa and chairs. We ate in the restaurant once and the food was really good. Staff: they are so friendly and happy to help. All speak English well. The area: it is about a 15 minute stroll down into the old town and about the same into the shopping districts. On other reviews, please have stated that the hotel is miles away from the centre, but it isn't. It is one straight road either down to the old town or to the beach. It really isn't far at all. When we first arrived, we took the bus from Malaga Airport and for off at Maria Zambrano train station. It cost 3 Euro's each and the bus stopped right at the hotel. When we returned, we walked across to the train station and took the train which cost 1 Euro 80 each and we were there is minutes. A great little trip to break up the winter. Better than Barcelona!
"4 nights in Malaga"
Pros of this hotel. It's very easy to get to from the airport. 3 stopsat €1.80 to the Maria Zambrano train station and then the hotel is a 2min walk away. Shopping Centre is part of the train station and there is a supermarket directly opposite the hotel. The room is what you would expect by Irish standards. Not too cramped. Bathroom very clean and a great shower. Excellent wifi. They only have English speaking news channels but we were able to use Netflix on our phones, Cons - The 20 min walk in and out to the city centre is a little tiresome. There's nothing pretty about the area so you really have to walk in and out every day. (Taxis available) A more central hotel would be much more convenient. The spa caused us the biggest problems. The main reason for choosing this hotel was to use the sauna and hot tub. The burner in the sauna had not been turned on and they operate a system where you need to request the sauna to be turned on 30min prior to use. We asked in advance on two seperate occasions and when we went up it was warm but obviously not at sauna temperatures. The water on the stones was falling flat. On the third request to use it we rang down to explain that it must be a maintenance issue. They sent someone to look at very quickly which was great. He refired it and it was working fine. It was very annoying for us, as we only got to use it on our last night despite alerting it to them on our first day that there must be problem. Breakfast is €14pp so we opted to stroll into the centre each morning and have breakfast in the many cafes available for half the price. Overall we really enjoyed strolling the city centre and down by the marina. The wine is fantastic and 1/3 of the price of at home. The Alcazaba of Málaga was the best sight for us so definitely check that out, 3 days here is more than enough. We took a 45min express bus to Marbella on our last day there, as at that stage we felt we had seen all there was to see in Malaga.
"Could have been so nice..."
Stayed here on 29 Dec with 2 couples to see the Xmas decorations in Malaga centre. Upon arrival there were no other guests at reception but check in was extremely slow. Although the hotel is decorated nicely the whole experience was a bit disappointing by the location and thin walls. Rooms are very noisy. In the evening at the hotel bar we ordered a bottle of red with 3 glasses and a beer. Although we were first in the bar the table next to us who arrived later got served before us. Not so 4 star. We finally got served 2 glasses of red and a beer. No 3rd glass nor a bottle of red. When mentioning this to the waiter he simply took away the 2 untouched glasses of red and poured it down the sink and opened a new bottle of red and served us 3 glasses. 'YOU WANT A BOTTLE I WILL GIVE YOU A BOTTLE' was his comment! What an unnecessary waste! Also if this was an misunderstanding or not he could left the 2 glasses and just give us a 3rd glass plus a bottle of red. This would turn the situation around and gave a different impression instead of this wasteful and offensive behaviour. What a clown.. To the management: Atmosphere is not only made by decorations but made by people and receiving excellent service or being made welcome is something special to come back for. Unfortunately the Sercotel Malaga is not living up to expectations especially at a €219/night advertised rate so we will not be coming back.
"Great for a short stopover if using the train or in Malaga for shopping"
We booked this hotel primarily for its proximity to the train station and, as we booked on an internet booking comparison site, felt it was good value. Fortunately we took a taxi to the hotel as the name has changed from Hotel Silken Puerta to Sercotel. We were a bit confused when we were dropped off here by the taxi and the name did not match our voucher but all was fine. Check in was efficient. Staff spoke English very well. They were also kind enough to provide us with a meal very late at night. Although it was almost closing time, the cafe/bar staff were very professional and did not make us feel rushed or like we were holding them back from closing. We stayed 2 separate nights - coming and going to Seville from Malaga station. Each time the room was clean and comfortable. Great bathrooms with some nice touches such as a teeth cleaning kit. Plenty shampoo, hairdryer in bathroom , etc. In terms of the rooms our only complaints were that they were far too warm and the walls too thin. Heard more than we wanted from our neighbors. As a note, we found our room on the 5th floor at the back of the hotel nicer and quieter than the one on the 4th floor at the front which seemed slightly smaller and had more road noise. We did have free WIFI on both occasions. We did not partake of the spa nor of the breakfast so could not comment. But we did find the food we had in the cafe/bar on both occasions to be fine if somewhat highly priced. The location was walkable to the old city centre and also to the port and the Alcazaba. Probably about a 20 - 25 minute easy. We will definitely consider this hotel again when next in Malaga.
Excellent break very we would definitely stay again. The hotel was ideally situated as it was within walking distance of the train and bus stations which suited our needs. Reception staff were friendly and helpful and provided a map of the area. Good sized bedroom with good size bathroom. Walk to town centre was about 15-20 minutes not far from beach.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM