of TripAdvisor Travelers recommend this hotel
"Great location, great hotel"
After a 31 days cruise, my husband and I had picked up a nasty bug so we wanted our stay in Singapore to be as easy as possible. We could not have chosen a better hotel. It's location is amazing, in the heart of so much. The hop on/hop off bus stopped outside our door so travelling around was simple. The hotel itself is beautiful with a very cool and welcoming lobby, wonderful concierge services and a bang up Executive Lounge. Our room was very comfortable. We laughed that our bathroom was bigger than our entire cabin on the ship. Had we felt better, we would have had a fabulous time. This would be our choice again if we return to Singapore
"Worst First Night"
So we had a not so good experience from the Marriott Tang Plaza on our first day/night. Back in November 2016 I bought a Luxury Escapes Package to stay at this Hotel in March 2017 (earlier this month). At the time of purchase and booking we had a choice of 2x Single beds or 1 King Bed. Obviously being a couple, i specified we wanted a King Bed. No issues… you would think. Leading up to our stay I received a few emails asking for our arrival details, times, flights etc, which I supplied literally straight after I received the emails. Sounds good so far… We arrived at the Marriott Tang Plaza At about 1pm, 2pm was the official check in (so we were an hour early). We proceeded to check in when they told us our room with TWO SINGLE BEDS was ready. I immediately asked why we were allocated two single beds when we asked and requested 4 ½ months ago for a King bed as we are a couple''' To this my response was “We have no Kind beds available at this moment”. The girl then tried to help by saying she could put us in another room for the first night overlooking the pool and then we could change the second night (mind you this was only a 3 night stay). She said this room had a pool view and was very nice. I thought ooh this sounds good, ok let’s do it. WELL, when we got to our room, it was an adjoining room (which we did not like the idea of, or want) and there was absolutely no view, the view we did have was of some dirty roofs and a vacant court yard which was obviously not used. It was also right in front of the elevators and directly next to the pool Restaurant where we could hear noises. It was definitely not overlooking the pool as first described. I immediately went down stairs to complain, their response was I could have a better room on a higher floor but I’d have to pay an extra $76SIN per night, which I flat out refused. I went back upstairs and we thought we’d just suck it up and went for a walk. When we came back we thought we’d watch a movie, then we found the sound on the tv did not work…what next' While we were trying to get the tv to work, because our room was so close to the elevators, we had some guy think it was funny to keep pressing our door bell multiple times and then hide before going down the elevators. So then we decided to go up to the executive floor for dinner (included in our package), we then found out that our key cards were programmed incorrectly so instead of taking us to the executive floor at level 27, it would only take us to level 26. So for dinner that night and breakfast the following morning, we had to take the elevator to level 26, then go through the back emergency stairs (through all the hotel trolleys etc) up to level 27 and then into the executive lounge to eat. Just when you thought that was crappy enough on our first day, when we finally went to bed after all this, at 1.20am in the morning our phone randomly decided to put itself on speaker and made this horrible loud beep noise… which we abruptly awoke to and thought we were in the middle of a fire drill… only to work out that it was the phone which we then had to disconnected. When we woke up the next morning and went down stairs to change rooms, I told reception about everything that had happened and they didn’t really care. Once we were moved to our next room, it was still directly opposite the elevators (which we didn’t want) and there was also what looked to be coffee cup stains on the bathroom makeup table… we just gave up at this point. This was definitely the worst first night we have ever spent in a hotel, especially only being there for 3 nights. We would have expected more, especially from a Marriott hotel. Would not recommend.
"Great Rooms & Good Location"
Stayed here for 3 nights for a business trip. Rooms we spacious and comfortable. Right on top of a metro stop with plenty of food and shopping options nearby. Staff was friendly and the breakfast buffet, while not cheap, offers a massive array of options which are all delicious.
Many good things to say 1. Extraordinary lounge, talk to casandra and Philus, they are the best customer service there. 2. Beautiful swimming pool with the cabanas and Terrance pool rooms. 3. Perfect sauna and service 4. Excellent gym 5. Basketball court... Amazing 6. Walk distance to many malls and restaurants 7.great vallet and taxi service 8.Ask for any help to Rolando in the concierge, he is very helpful If I come back in Singapore, I will stay here again
"My worst hotel experience."
Cos I am reading the club marriott member benefits. Sunday 19 March, I check in room 1001. I did not receive any welcome amenities. So quite disappopinted. This is my first time I check in marriott tang. Such a disappointment And yesterday we 3 of us went for breakfast. I did told the service staff that I am club member and even show my card to the service staff. I understand the service staff was slightly busy. So upon check out, the front desk show us the breakfast was charge for 1 person. And did not deducted for the 20%. And blamed me for not showing the membership card. He done my case half way then walk to attend to other guest. Then other lady staff took over my case. Shortage of us. And we have to walked back to the hotel and collect out shortage of cash
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM