"My Home away from Home"
Sofitel London is simply the best hotel around. Best beds, clean rooms, great food.... connected in terminal 5, no hassle... there is nothing to complain about... it has what everyone wants.... for me it's the calm and serene atmosphere. Will always returnz
"Great location but inefficient and surly reception"
Was looking forward to a relaxing start to a trip to New York staying in the airport rather than risking early morning transport.Mix up with booking set alarms ringing. Surely it's not too difficult to organise two rooms one night' Upgrade was welcome. But meal was poor in Vivre restaurant though waiter did his best. Got back to room to find key had been cancelled. Made long journey back to reception where was greeted with barely disguised irritation. Apparently it was my fault for using the key I had originally been given rather than the replacement my friend had been given when she checked in after me. Whole experience was shambolic and not the best start to an early morning flight. Sofitel is the only hotel in Terminal 5 so has a captive audience. It needs to up its game. I will not use it again.
"The majority opinion of this hotel is correct"
The overwhelming majority of people think this is an outstanding hotel and I can only agree with them. Check-in is discreet, quick and good-humoured. The rooms are modern, fresh and the beds are some of the best you will ever come across. The bar isn't cheap, but if you arrive late you can get food throughout the night. The valet parked my car for me, and fetched it within minutes when we returned. All-in-all, a truly excellent hotel. And only five minutes' walk to check-in at Terminal 5.
"The best choice at LHR"
I do not like red-eyes and when I come from the U.S., I always stay at the Sofitel Heathrow. The rooms are quiet and always clean. Management is efficient and check-in and check-out are easy. Plus, you can walk to the hotel, under cover, directly from Terminal 5. This is the right place to stay if you are using Terminal 5.
"Great Transit Hotel at Heathrow"
Walk right to the hotel from terminal 5....various dining options right there.... Excellent customer service....Underground runs into downtown London....No air traffic noise....a wonderful way to break up long flights!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM