What a great value for money. Very nice hotel. Good spa. Good meals. Great breakfast choice. Rooms are clean and spacious. The bathroom is equiped with a modern style shower. The location is a bit far from the metro (the nearest is temporarily closed). But not a big problem if you don't mind walking a bit.Comment of H. Bernardus Josephus , Belgium the 2015-11-14
Good and modern rooms.Gym and spa center just amazing.I would say this was a highlight of the hotel for me.Good breakfast.15minutes walk to Hermitage and city centre.Overall the whole concept and design of the hotel is very very good.
The hotel is very nice. Stylish lobby. The bedroom is modern. All the features and amenities needed (Nescafé machine, tea machine...) the pillows are nice but the mattress was way too soft for my taste. The bathroom is nice, has shower and bathtub and heated floor The breakfast was good but they could offer wider variety. They offer champagne for breakfast though, that was a nice touch. The a la carte dinner is good. Good quality in their dish and wine list. The service was very slow though. I waited 45 min to get my food although the restaurant was not full. The staff is nice and helpful. The concierge gave us very good tips on what to visit and where to go The hotel has a huge gym and spa. This spa is amazing! All kind of steam rooms and saunas with a big pool and jacuzzi
"Not as used to be before"
Have been staying for one night with my husband. I was disappointed with the service, didn't face any big issues but just all little things haven't met my expectations. It was not my first stay in this hotel, in general to my opinion the level of service used to be of a better quality. Stayed in room 244. Check in experience I might rate as average, nothing special. Staff was formally polite, not to smiley but efficient. Hsk -There was a used toothbrush left from a previous guest -phone didn't work -minibar was closed, however we were not informed at the desk about an option of using it. +hsk staff that we met at the corridors was friendly Spa -staff at the reception is indifferent, the lady gave us bathrobes without slippers so we had to walk from changing room to reception barefoot to ask for it, no apology, no eye contact. A bit disappointing attitude in a 5 star hotel. I also forgot my swimsuit, hotel offered to buy one for almost 100$ , an old fashioned design suit for this price seemed not really guest oriented option to me. +massage was really nice, we had a treatment for couples, one hour aroma massage. Therapists were great. Hope this review will help for future improvements. Thank you, Mari LG
"Very clean and comfortable hotel"
The room itself was very comfortable with an excellent bathroom, which was spotlessly clean. The food in the restaurant and the breakfast were good. Our evening meal was very reasonably priced. The reason I didn't give this hotel 5*s is because of the concierge, I have never met a more rude women! She talked on her mobile for 5 minutes completely ignoring me, then put her phone down and said 'yes' in a very brusque manner. I asked my question and she said 'No - sit over there' I felt like a naughty child! I realise that English is her second language but that is really no excuse. The rest of the staff were very accommodating and friendly, for someone at front of house she had extremely poor people skills. A shame as the rest of our stay was very positive.
"Nice place with a good location"
We stayed with a school group at this place. Because of a storm on the Baltic sea we couldn't travel back home on a ship, so we had to stay overtime for a few days to wait for our visas so we could cross the Russian-Finnish border on a bus (see, if ya travel from Finland with a ship and stay in St. Petersburg only for like 3 days, you don't need the visa). The hotel let us stay and only asked for about 30 euros for one more night at the hotel. One thing I did not like was that while our group spent over 2 hours filling in the forms for visa they served us with some snacks we did not ask for. No one said anything (and yes, we had Russian speakers in our group and there were English speakers in the staff) so we thought they were for free. But nope, they costed about 300 euros. Yes. For peanuts and juice. But if we don't count that, I can assure you that this hotel is a very good place to stay and I would stay there again. The food in their restaurants was good, and so was the breakfast. The lobby is very comfortable for chatting (and in our case, for sleeping since the waiting for the bus from Finland lasted for the whole day) and hanging out, and you can always take a walk around the tourist-free island. Great location, I must say.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM