of TripAdvisor Travelers recommend this hotel
"Great location. Spacious accommodation."
Stayed for 3 days with a booked tour. The hotel could not have been better situated. Easy walks to dining, shopping, and attractions. My only complaint involves the in-room laundry-- which really is quite a luxury when one is on an extended holiday. The room contained directions for operating the machine. These are totally incorrect. After spending 4 hours trying to do one load of laundry, we finally turned our sopping big wet clothes over to the staff for drying. The charming front desk person came up to our room and showed us exactly how to set up the machine for another load---totally NOT what the written directions indicated. Of course, his method worked fine. We were not the only travelers in our group to struggle-- there were at least 4 others. Please, management, put correct directions in the rooms! On other counts, we liked the hotel just fine.
Excellent location, friendly staff,clean accommodation,well priced, easy axcess to all Melbourne has to offer,tram statio outside hotel, train station whithin 10 min of tram ride,walking distance to china town.
"Great Customer Service"
The team at SOE are brilliant, friendly and efficient. We are regular visitors and they welcome us every time like family. The Appartments is perfectly located for Melbourne CBD meetings, activities and shopping.
"WHERE THE HELL DID I JUST STAY'"
I regret booking this accommodation – I have never said that before in any hotel/motels I have ever booked – no matter how small or bad they seemed. I don’t have many regrets in life, but this one took the cake. Firstly, our check-in was an absolute farce. My brother booked two apartments with car parking through the hotel website. We received confirmation that the rooms had been booked and we had a confirmation ID. Upon check-in staff told us that the rooms had not been paid, I didn’t quite understand. My brother put in his credit card details online at the time of booking and we had 2 email confirmations that the reservation had gone through. Staff said that he was 100% certain that the rooms were not paid and explained to me that they took credit card details online to “reserve rooms” but they didn’t charge the whole amount (isn’t that the whole point of taking card details is to book and pay''). I was perplexed. I had never booked a hotel – in any country - and put in my credit card details to be told that the room payment had not been finalised at check-in! I thought I was going crazy as I didn’t understand what he was telling me. I rang my brother and he told me that the hotel already have his credit card details from the booking online and so why can’t the hotel just process the full thing now. I asked staff if that was an option and they said no, I would need him to come into the hotel and fill in forms with his ID. This was not an option as his group was out in Sovereign Hill and wasn’t due to come into the CBD until the next day. After more confusing discussions, staff tried to put through the payment on my card while I was on the phone to my brother (without my consent), needless to say it didn’t work – I have purposely set up a limited processing amount for travelling. It declined as I was still on the phone to my brother and I told staff to cease swiping my card. After more confusion, my sister paid the final amount on her credit card and they put a $100 pre-authorisation deposit on my card. I was thoroughly confused to the core, I have never experienced SO MANY issues trying to check into a hotel – how can this place be rated 4 star'!'! There is no car park in this hotel, there is an independent secure car park next door which uses the shopping centre complex lifts to get access. The additional fees the hotel was charging was $25 self-parking (6am-10pm access to the car only as the car park closes) and $35 valet parking (24 hours access to the car). The room itself was nicely presented and clean. There is full kitchenette with amenities, washing machine with incorporated dryer and an optional fold out couch. Room service is weekdays only not weekends and public holidays (this in itself is weird), as per the signage reminder at the lift doors. The outdoor BBQ area, pool, spa, gym and sauna is located on level 4. The pool is not a lap pool, but a shallow jetted pool, additional towels were available in this area. We felt the spa and pool was dirty and not kept clean, at one stage I think I felt a used band aid in the spa floating around. OK, check-out. You would think by this stage, everything had been done and dusted, just return the keys and everything is done. No, that would be too easy. I was told by staff that my brother intended to pay the full amount of both rooms in the hotel stay and that they can arrange a “transfer”. In disbelief, I asked them hadn’t we already paid everything upon check-in and that nothing else needed to be done' He confirmed this and proceeded to tell me that they can credit my sister’s card and charge the whole original booking to my brother’s card, but they needed to be present. It was too much for me, I said I will speak with my family. I went back up the lift to the other booked room and gave my family the keys to my room and said you deal with the counter staff, I have no idea what he is saying to me, he may as well be speaking in another language. When I met up with my family at dinner after everyone had checked out, I asked them if anything happened during check-out. They told me there was more and more confusion at check-out and in the end the hotel had charged us twice for one of the rooms we stayed at, so instead of 2 suites for 3 nights we were charged 3 suites for 3 nights. I can’t believe my ears, we are still sorting out the credit to my sister’s card to this day, we have not heard from the hotel and money has been taken from my brother’s AND sister’s credit accounts. It has caused so much tension in the family, this was supposed to be a happy Christmas gathering. If I could do all this again, I would NOT touch this place with a 10 foot pole – BEWARE, BE VERY AWARE.
"Great apartment in central Melbourne"
We wanted a bit of time away from hotels so we booked a Somerset apartment for our stay in Melbourne. Elizabeth Street is one of the main roads that run through Melbourne and therefore you are in the heart of the city and all the attractions that offers. The apartment had a king size bed good storage, good seating area and separate kitchenette with fully separate bedroom and bathroom all within the apartment suite. Even better was the fact that there was a washer/dryer in the bathroom so we were able to catch up on our laundry. The apartments have 24 hour management and as stated are close to shops, attractions that Melbourne can offer, good wifi throughout, safe everything you need our only criticism would be that the glazing could be improved as even on the 9th floor we were getting traffic noise.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM