of TripAdvisor Travelers recommend this hotel
Stayed overnight before our cruise. Paid a little more for a corner room with large windows but view was worth it. Arrived around 2 pm but had to wait about an hour for room to be ready- checkin time is listed as 4 pm so can't really be upset. Had comfortable couch in lobby to wait on. Found a fantastic Italian restaurant down the street- that I found on TripAdvisor. Breakfast buffet in restaurant was usual buffet fare but all was very good. Only complaint is the $20 a day resort fee they charge to cover beach chairs which we had no time to use
"Two totally different stays"
We stayed pre and post cruise and they couldn't be more different. Our room was on the 12 th floor, the room was shabby and the toilet wouldn't refill properly and the cold water tap just dribbled out. The following morning we asked reception to send someone to look at it. We returned to our room around 6 pm and the room hadn't been made up or cleaned and the toilet hadn't been looked at nor the tap. We asked again for our concerns to be addressed and were assured they would be. Arriving back to our room after 9 pm it was still in the same state as before and nothing had been done. I rang down and reception said they could send someone to clean the room, I declined as we were still jet lagged and wanted an early night. My husband fixed the toilet and the tap himself . They did give us a complimentary breakfast voucher which we used post cruise. Post cruise stay we were on the 5 th floor a much nicer room and the rooms were cleaned every day . Reception staff were very good, in particular Evelyn Wilson she was professional,and friendly offering exceptional service, she even remembered us from our previous visit,a ,nice touch. Reception desk faces the front doors and when the wind blows in it is very unpleasant for both guests and staff, There is also an automatic door leading to the outside pool area,it was extremely windy pre cruise stay and the doors kept opening and the resulting cross wind made staying in the bar area unpleasant and cold.The bar area isn't very comfortable to sit in,the seats are very deep and the tables too far away. The breakfasts and the pool food were very good as was the staff. If the first stay had been as good as post cruise I would of given this review higher scores.The hotel is approximately 6 miles from the cruise terminal.
"We LOVED this place!"
The location was great. The view from our room on the 12th floor was amazing! We needed to stay an extra day because of a snow storm. The front desk staff directed me to go to booking.com for a cheaper rate. This saved me over $60... Joe at the pool bar is as good as it gets for service. The location of the hotel was perfect for us, far enough away from the 'true' spring breakers but close enough to everything else.
"Good location and good value"
Pretty good value overall but was disappointed on check in to have to pay US$32 for valet parking (not explained when we booked) and no self parking option and was charged US$20 resort fee per day for access to a public beach ''' really >'' and paid extra for breakfast at US$18 per person for a hot buffet which was cold. However, the hotel was good location beach side, a nice room and pool area so we were fairly satisfied despite the extra costs incurred.
The hotel is decorated modern/minimalist which is fine and you can't beat the view of the ocean. Attention to detail in our room needed improvement. Replenishment not consistent, one day no clean glasses, another day only decaf coffee no regular. One day no water bottles. Only had breakfast ordering menu for use on the first day. TV guide in hotel directory, separate card and on the TV did not quite match. WIFI near impossible to use with four different devices. Only one restaurant but no menu in room. However, everyone was highly pleasant. Beds were good. Room clean. Ask for an even floor because only those floors have ice. The valet service is the best I have ever experienced. Good location. I think I would try it again.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM