of TripAdvisor Travelers recommend this hotel
We are at Sonesta Fll for the next 3 nights we were NEVER offered free breakfasts for our stay, we booked as a Expedia VIP members hoping to have these extra perks as stated by other Expedia VIP's ( everyone checking in received 1 free voucher for a free drink) But this is a Beautiful Hotel, we arrived after dark, excited to see our view in the morning🌟
"TAKE MY ADVICE SKIP THIS HOTEL !!"
We had to wait more than an hour to check in. They did not have our bookings (my colleague booked through hotel.com). Clearly an issue in the booking system of the hotel. Staff did not want to check us in. Did not offer anything to drink or anything to compensate the inconvenience. Only thing we got was rude behaviour. I travel a lot for my work around the world and I have never encountered such a bad and unfriendly service. The rooms are nice but not very clean. The view on the ocean is nice. Hotel is noisy and not in a very exciting neighbourhood. TAKE MY ADVICE SKIP THIS HOTEL !!
"Valet people at Sonesta"
It would be Excellent for them, the hotel staff was just 'ok'. I really appreciated Jon, Camilo and Dimitri and their attentiveness with my luggage. I did feel that I waiting way too long to get a room though. I was feeling sick and I needed to rest. Finally, after asking a couple times, I got some "room" that I guess usually is not occupied because a maid walked in on my while I was sleeping!!! Really' Ugh! Then I went to get cash out of the ATM to tip the Valet drives and there was no cash!!! The people in front of me where from a foreign country and very upset about this. I can understand why. I wonder if they ever put a sign up too! Anyway, I cannot say enough good things about the helpful Valet in front of the hotel, deligently helping everyone in and out of the hotel.
"Great location but..."
while the bed was very comfortable the room was nothing special. In fact the room did not have a microwave which I thought was pretty standard these days. There also was a $32.+tax fee for parking your car (per night) which was the only option - valet service. The pool is very small but you are right across from the beach. It was nice but I'd personally rather drive 5 minutes to the beach and get more for your money at one of the other local hotels.
Everything about the place was good . The room , the view , the friendiness of front desk members and so on .Only thing that need to improve it is related to the breakfast and about the kind of food for the lunch and dinner that in our opinion didn't give us so many options to have a good meal .
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM