of TripAdvisor Travelers recommend this hotel
"Great customer service sets this business travel hotel apart"
Booked this hotel exclusively due to convenience as we were traveling in from Paris on the Eurostar. The ease of being able to walk from the train station to the hotel was fantastic. As our room wasn't ready when we arrived, the reception desk happily stored our bags for us so we were able to get out and enjoy London. Upon actually getting into our room, the size of the room was luxurious, but the furnishings were somewhat dated. The wifi was sufficient for the majority of our devices, but my daughter wasn't able to connect for whatever reason. Upon calling the front desk to troubleshoot the situation, they weren't able to fix it, but forwarded us on to their IT support team. This was unexpected and really great. After a brief time, their IT team had my daughter up and running on the wifi. As a mother of a teen, this was much appreciated! Breakfast the next morning was served in their over-the-top elegant wood-paneled dining room. The choices were plentiful and the service was good. It would be your own fault if you left there unsatisfied. All in all, a great booking -- especially if you're traveling in on the Eurostar. The convenience and customer service are second to none. You can tell they get a majority of business travelers as they are well-equipped to handle your every need. A very good Marriott property overall.
We stayed for one night at this hotel before taking the Eurostar to Disneyland, Paris. What an incredible place it is, from the architecture, to the staff, to the rooms, to the food, it was perfection. All staff were excellent, but one in particular - Jack - was outstanding! From the minute we stepped out of the car (which we parked at the hotel for the 5 days) to the minute we climbed back into it on the Friday he was there helping us and getting our luggage organised. As I am in a wheelchair getting around is often difficult, but not in this hotel. We were helped to our room, and a member of staff even took our cases to the Eurostar check-in on the Monday morning. We didn't have breakfast but we did eat a snack at the hotel on the Sunday night, and the food was excellent. It was a great start to our holiday, and it was an experience we will never forget - for all the right reasons! If you ever get a chance to stay in this hotel, please do, it is worth every penny!
"A very grand interior, and great staff"
The St Pancras Renaissance Hotel is an absolute delight to stay in, its grand staircase an interior make it very special. From the greeting on check in, to the navigation tour of the hotel areas by one of the concierge team and introduction to the Chambers club we were very impressed. We were offered the chance to upgrade to a suite and it was well worth it to be able to use the Chambers club for all our meals. It was a nice quiet area serving the same meals as the booking office bar and restaurant with the addition of free wine. The afternoon tea and canapes were impressive and were available on the afternoon we left, while we waited for our train departure. The suite was stunning with a marble bathroom and a view right along the front of the hotel facade. We will definitely stay here next time we come to London
"This place is in Harry Potter"
Harry and Ron take off the enchanted flying car in front of this very building in The Chamber of Secrets! It was one of the most gorgeous hotels I have ever lived in. This construction seems to be shared with three parties including the Renaissance Hotel, a luxurious private apartment, and the St Pancras railway station.
"Classic World Charm Hotel"
Stayed here for 3 nights from the 5th February.I emailed hotel requesting an early check-in as flight from Australia was arriving at 7am. We arrived at the Hotel at 9am, the check-in staff offered a warm cup of apple juice, nice touch. I explained that I sent an email requesting an early check-in knowing that check-in was 3pm. Check-in was very quick, the staff member advised that a room would be ready around 11am. They advised they would send me a text message when the room was available. At the same time she handed me my baggage check tags. Very efficient. We received text message at 1130 advising our room was ready. We were allocated Barlow Wing room 601 with British Library view. We thought that sounds nice, should be nice and bright' The room was directly opposite the elevator, we thought this would be noisy, but in fact the room proved to be very quiet though out our stay. Nice size modern room with modern bathroom. The main disappointment was the darkness of the room. The room only had a window 2 square meters (see picture below). The other disappointment was that the bathroom door would not stay open, very frustrating. I think the door was warped and had to use the bathroom rubbish bin as a door stop. The king size bed was very comfortable, Housekeeping was very efficient and room service was excellent. The location was on top of St.Pancras /Kings Cross station central to everything. We dined at The Gilbert Scott Restaurant (Marcus Wareing) which was very nice. Apart from the room ambience and bathroom door we enjoyed our stay at the St. Pancras Renaissance Hotel London.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM