of TripAdvisor Travelers recommend this hotel
Beautiful.... simply beautiful the character and the atmosphere in this holiday is incredible definitely worth a stay, whatever the occasion this should be the place you stay! The staff & the surrounding are equal in there quality from the minute you arrive to prosseco to the moment you leave.
"In two minds"
I really really wanted to love this hotel. I've stayed in a lot of business hotels on the company dime and this we were funding ourselves- the first night of our honeymoon before heading to the Eurostar. I was hoping we could come back year after year. The good first- and to be fair, there is a lot of good. The building itself is spectacular with simply gorgeous period detail. The staff can't do enough to help you, and the room service breakfast of French toast was amazing. It's incredibly handy for the Eurostar and boarding from there was painless. Step out of the hotel into the terminal. The room was 'meh' though. A very comfy bed but bland decor and not very big. I know this is London, but it was an expensive room. The view of the Eurostar was quirky and there was no significant noise from the terminal it looked out to. But the details let it down. A long wait for room service, really very very pricey though it was good when it arrived. My partner waited for 10 minutes at the bar before being served while the barman was chatting to someone else, and numerous bar staff just walked past. Mediocre shower. And I was left feeling that every possible opportunity was taken to upsell us something, from a bigger room to better wine. I think that to get the most out of this hotel, you need to spend time downstairs, using the facilities, spending time enjoying the decor. If you were on business travel it would be fantastic, but as a romantic stopover before using the Eurostar, very sadly, it missed the mark. What a shame.
"Amazing property and royal treatment"
Our family of 3 stayed several nights at this stunning hotel and were extremely pleased by the comfortable suite and impeccable support provided by Matthew who used a brilliant phrase "leave it with me" versus the typical response of "no", "I don't know", or "I have to check" that you receive from most hotel staff. Being Marriott Rewards Platinum Elite, we were afforded the benefits of an upgraded suite, late check-out, complimentary breakfast, Chambers Lounge afternoon tea, pre-dinner canapés, and beer/wine. All of these benefits really helped to make our stay relaxing and restful in the hustle-bustle that is Central London. The only minor issue is that the suites across the front of the hotel do allow the periodic sirens from the busy street to be heard in the room. Also, the hotel is indeed expensive, but for me, the extra benefits and royal treatment provided by Matthew made our peaceful stay worth it.
What a lovely hotel! The staff is amazing and went above and beyond to ensure my stay was enjoyable! The hotel is located next to tge train station which is a bonus! I cant wait to return! The executive lounge is also amazing, quaint, quite, and lovely. The staff pays close attention to you.. make an effort to remember what you drink so when you return they automatically bring it to you.
"Two great short visits"
The St Pancras Renaissance Hotel London has become my go to hotel when I visit the capital. The primary reason for this is because of its excellent location, situated right next to King's Cross / St Pancras stations and Underground. In addition, it is a beautiful building with much to offer. Unsurprisingly, the hotel was busy over the festive period making some aspects of the visits chaotic but that can be forgiven in the circumstances. On my second visit I was placed in lovely room in the wing of the building. I very much hope that I get such rooms in the future because it was of a higher quality than the other rooms (which are also nice). The bed was very comfortable, the separate living room was well designed and the bathroom was spacious. Also, the staircase that leads up to the rooms in that part of the hotel is worth noting as are the ceilings. The Club Lounge, as always, was welcoming and served a good range of food and beverages, particularly during the breakfast service. Overall, two pleasant short visits and I look forward to returning.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM