of TripAdvisor Travelers recommend this hotel
"Great location and comfortable beds"
On our 9th day and last night of vacation, this was the best of the 2 hotels we stayed at. We only had 4 hours of sleep and had to wake up early for a flight back but we all had the best rest. The beds were soft, rooms were very clean and spacious. My only complain is the bathroom. One has to "climb up" to the shower area which is about 3 feet. That is really a falls risk.
Was greeted at reception on arrival with water, we left our bags at reception as didt want to carry them as we was given a "room upgrade" we lost our early check in. Wasn't issue. For price you pay nothing (excluding - shampoos and tea coffee with kettle) is complimentary. Apparently fairly normal thing but little odd as most hotels I've stayed at with equal star rating will offer fruit or biscuits on arrival in rooms. The mini bar is weighted so if lift Item to look just bear in mind you'll be charged. Bed is comfortable in the Junior suit, ours over looked food hall. Room itself done to nice spec, furnishings nice, room is big. Had just shower then was nice. Overall stay was nice, you're paying for nice furnishings and to have the say you stayed in the building. What's very nice. Breakfast was nice had larger spread of cooked, cold cheese and meats to bread and pastries. All very nice. Service at hotel was good, never wanted for nothing. Con- if you sit in hotel after your stay has finished like we did to collect bags and sit waiting for train, you have to buy something to sit there despite being a guest less than 30 minutes before hand. Wouldn't stay again but glad I went.
"We loved it here"
Brilliant! Staying in this hotel, sleeping in a room with a view straight down the Saint Pancras Eurostar platforms, learning about the extraordinary renovation of the Victorian building and exploring the grand staircase was a delight. We enjoyed the Club room (complimentary drinks and canapes) where staff were so friendly and attentive, even bringing a special miniature cake for my husband's 70th birthday. At 7am I had the luxurious spa to myself where the jacuzzi frothed with bubbles, the water was warm and the towels soft. Later in the morning our two children joined us for a delicious full English breakfast before we all boarded the Eurostar for a weekend in Paris. Perfect! The reason I haven't gone for five stars is the bedroom decor which was a little disappointing in view of the glorious architecture. A wardrobe obscured half a fireplace above which was a modern 'starburst' . Not much wow factor. But we are fond of the golden bath duck which has now been to Paris and may come along on future trips, hopefully to be seen on Instagram.
"Great Service and best location"
Once again, we booked our vacation here again. Their team did a great service again. We stayed there from 4/9 to 4/12, 2017. The room we booked was grant junior suite. The pros: 1: Hotel offered us a Bath Rituals. The chambers butler was prepared the bath for us with some candles and aromatic oils etc…It was so romantic and relax. 2: Our suite is just up the booking office restaurant and We can see the euro train mall area and outside restaurants. I was pretty worried that our suite could be really noise at night. I told their front desk manager and she did offer us some other choice in the next day. Luckily after one night stay, the room actually pretty acceptable. We love our suite's high ceiling and big size. so we stayed there for 3 nights. 3: The location was just perfect for tube and euro train. 4: we also can access Chambers lounge. Their food and service were still as good as last year. The cons: 1:I wish they could have a better mattress. I found my bed's mattress was not in a good shape. 2:The shower area was really really tiny in this suite. We will come back again for sure.
"Very nice but a few small things "
Overall very enjoyable and relaxing stay. Minor improvements could include more luxourios toiletries in guest bathrooms and better stocked tea tray in bedrooms. (Biscuits, fancy tea etc) Breakfast was average didn't make an impression, quite dissipointing considering it's a 5star establishment. House keeping staff should have basic English as communication was difficult. Spa was lovely and massage was amazing very professional staff in spa. However robes are only provided to those having treatments, again dissipointing for a 5 star, but are in the room however you have to walk through main reception in them. Unless you change at the spa Apon returning back to the hotel from an evening out we were stopped abruptly from entering the lobby by security. We understand this is of course his job however felt the way he behaved was quite rude and no apologies were given when we presented our key card. It made us feel inadequate and as though we did not present the correct appearance of a hotel guest which we deemed slightly insulting. Lovely decor within the hotel. The reception team were lovely and always happy to help. The other staff always said hello when meeting in corridor and pleasant.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM