of TripAdvisor Travelers recommend this hotel
"Great... until check out"
I stayed at the St Regis for a night with my boyfriend. We had a good stay (my only frustration is that when we asked for a room with a better view and agreed to pay, we had to wait 30 minutes as there seemed to be some confusion). The jacuzzis and pool are fantastic, food is great, and the service is great overall, very friendly. BUT it's now 9 days since I checked out and the hotel still has $800USD on hold from my credit card even though I was told at check out everything was taken care of. I've tried calling and sent emails but keep being told it's getting looked into and 3 days have now passed. It has really left a bitter taste in my mouth for what had been a good experience and has undermined my trust in St Regis and Starwood for not resolving this promptly with me. They did not clearly notify me of that hold amount in the first place (I only recall being notified of $350USD and was told it was cancelled soon after check out).
"Delightful cocktails and nibbles"
We went for some late afternoon chilling (post walk in the park) with some delicious cocktails and yummy light snacks and left with smiles on our faces. Highly recommend the Mezcal cocktail and salmon rice cake sashimi :)
"Third Stay ... Fabulous"
This hotel improved a lot. I loved their Champagne Ritual for Guests on wednesdays. Very safe and of course comfy rooms. Being SPG Top Level I enjoyed all my benefits. A pity that the terrace bar had the terrace closed for renovation. Staff welcoming and very nice as it should. Probably the best hitel in Mexico City. Well done !
"Outstanding service, plush functionality in rooms"
I have been coming to this hotel for the last 4 years on various occasions and can safely say you will be pampered and attended to by outstanding service. The rooms are well appointed, with huge bathrooms. The restaurants and the gym are decent. Hard to beat this type of hotel but you will pay premium prices.
"I Did Not Want to Leave"
Perfection! You rarely visit a property where almost nothing can be improved upon, but this was one of those places. I felt like I was in Asia with all the luxury, modernity and professionalism, however on top of that you get the legendary warmth of Mexican culture. I can't wait to be back. I'd suggest the pool hours get extended at least an hour later at night as the hours are a bit restrictive for those of us on business; I missed it each day due to long days working in the city. One other small suggestion: add mirrors to the fantastic gym so you can check your form as you workout. I can't wait to come back!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM