of TripAdvisor Travelers recommend this hotel
"St Regis luxury brand"
Our experience at the St Regis was outstanding. We loved the luxurious room, from the plush towels to the steam shower. The location couldn't have been better for our 4 days of Mexico exploration.The breakfast buffet was delicious and bountiful and the service excellent.
"We Love This Place"
We went here a year ago and can't stop talking about it. Can't wait to return! The service was excellent, as well as the food, the amenities and the price. We will be back. Mexico City is such an amazing place. We had been to Mexico several times before, from the Caribbean to the northern States, but didn't know Mexico had such a European feel. Now we do!
"Standout Service In a City where Extraordinary Service is already the Norm"
If you have been to Mexico City you know that service is absolutely extraordinary wherever you go. Mexicans are good hosts. Period. Warmth and hospitality are the norm, as is the availability of good food and wifi even in open spaces downtown. Your expectations are certainly heightened when you enter a world-class hotel such as the St Regis. I was wondering, what will service be like' Here, you won't be disappointed, as you will be welcomed with a glass of champagne and invited to peruse an assortment of fine candy that is always available at the front-desk. Aside from the gorgeous setting with a terrace that takes advantage of the great weather year round, and a very convenient location close to the best colonias (Condesa, Chapultepec, Polanco), attention is highly personalized. At the St. Regis, you are assigned a butler that will cater to your every need, but inMexico City, service is organic, never forced. My husband had a horrible cold and the butler made sure we had a pot of hot water with honey every morning, along with a side of biscotti, which when you are sick the gesture feels especially kind and thoughtful. Once during breakfast, one of the waiters noticed I had enjoyed a particular pastry from the buffet. Before I left, he had made sure he packed two to go for me, not without apologizing for having taken the liberty, as he "did not want to impose on my regime, pointing out that it was obvious ladies mind their figures." Charming, courteous really made my day. Of course I gulfed those two conchas down later on. Bypass Uber if you are staying at the St. Regis. I hired a van for 7 in 5 minutes. The hotel has an available fleet ready to go, and it is quite affordable. I can go on and on. Before I forgt- The shower is unbelievable and pretty much the size of an apartment in NYC. I also got my hair done at the SPA and I loved it. Our vacation was absolutely memorable, and Jimena, one of the managers, topped of our incredible experience, by sending us chocolates with a handwritten note to our room the last day of our stay. I lived in Mexico for the greater portion of my life, and although Chicago is home for now, our stay at the St. Regis made me feel that I was home again. I can't wait to go back.
"Fantastic service, large suites, a bit outdated"
We stayed in adjoining rooms (1 junior suite connected to 1 executive suite) over the winter holidays with our two young children. The hotel is centrally situated on Reforma, with easy access (2-5 min Uber ride) to a large park, many museums, etc. Reforma is not particularly pedestrian-friendly, however. The service was wonderful, particularly the butler who provided us with all manner of board games as well as milk and cookies for the kids. The pool is small and could use a refresh, but they were quite welcoming of our family and it was heated to an extremely comfortable temperature. The included breakfast was nice, but not as extensive as in other hotels of this caliber. The bellmen, check-in, concierge were a bit more hit-or-miss, though polite. Housekeeping was efficient though the sinks weren't as clean as I would've liked (not dirty, but some stains.) Overall feels like it could use a refresh soon, but a great deal. We particularly enjoyed the views and the large space to sprawl out. Would definitely recommend this hotel as well as Mexico city for families!
"An oasis retreat in the middle of city craziness;"
I love my stay at the St. Regis in Mexico City. The staff made me feel like I was in a St. Regis resort instead of simply being in a city hotel. I did a 2 hour treatment at the spa and it was beyond amazing. The butler service was better than at most St. Regis and the overall facilities and room appointments were beyond my expectations. I highly recommend this property and booking through Amex Travel to get the Fine Hotels and Resorts benefits if you can.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM