"the most schizophrenic hotel stay ever"
My stay at the Steigenberger Frankfurter Hof had maybe the widest dispersion of good and bad elements of any hotel stay I've very experienced. The good parts: The hotel has a good staff which is genuinely concerned about providing good service. The hotel has an old pre war infrastructure with wide hallways and high ceilings. I was upgraded to a renovated room (357) which was good size, had a luxurious bathroom and sophisticated timing. The bad parts: The hotel seemed to be having a breakdown while I was there. The elevators didn't work. There was wifi in the rooms. The billing system wasn't working meaning I had to wait at checkout for them to just about manually generate a bit. So the hotel is either a five or a zero depending on how you look at it. I have to conclude that the issues were one off-i can't imagine they would be ranked anywhere they were if they happened with any frequency. I looked to good parts enough that I will give them another chance.
"Beautiful, historic hotel in the heart of Frankfurt"
Steigenberger Frankfurter Hof is a beautiful, historic property in a convenient location in downtown Frankfurt. It's an excellent property for business travelers. Not ideal for families with children but very nice if you are staying over one night before departing for a European holiday. It is walking distance (< 1mi) from the Frankfurt Main Hbf (central train station) with direct access to the airport via the S-Bahn and major European hubs via ICE. The Will Brandt Platz U-bahn station is also directly across the street if you prefer to transfer at the main station but if the weather is nice, it's an enjoyable walk past many restaurants and shops, even with a small suitcase which I did with ease. The hotel is located just a few blocks from the Main River. I highly recommend taking some time for an evening stroll or after work run. There are many people doing the same or simply enjoying conversation along the river bank parks in the evening and a few nice restaurants to grab a bite to eat. For American travelers, the sun sets rather late (9:30 in mid-May) so there are people running, chatting, strolling, and even a few swimming in the river into later evening. I had a standard interior courtyard room which is an entry level room. It was very spacious with a nice working area, large bed with soft linens, a sitting area, large closet and very modern bathroom which was large compared to many of the European hotels where I have stayed in the past. The lobby is relatively small by modern standards but, as this is a historic building, it is elegant in a classical sense. A large modern bar and restaurant are out front. Unfortunately there was a private event the one night I was there as I would have loved to have been able to invite business colleagues to meet me after work for drinks on the patio. Overall, an excellent property especially for business travelers looking for a unique brand experience.
"Great hotel but old rooms"
The hotel as a whole offers a lot. The location is great. Lobby, breakfast and spa are great. The room we were given was so old. The ac did not cool and WiFi wouldn't connect. I had to go to the lobby to get work done. Generally a good hotel but ask for a new room if you are given one that old.
"Not what you expect from a 5 star in Frankfurt "
My husband and I travel a lot, usually with our boy. This time we checked into the Steigenberger because I had surgery. We are still here, checked in on Monday will be checking out on Friday. I had informed the hotel prior to our arrival in person and via email about my surgery and asked for a quite room. We upgraded our room for 350€ extra to a junior sweet, hotel is not full, I have to admit that I'm used to getting this upgrades for free, but this of course is management and every brand is different. Junior sweet is more like a bigger room not what you usually get if you book a junior suite. But it's clean and furnished okay. The Hotel didn't inform me that they had a huge party in their courtyard. With DJ and all.We complained, in return we got two bottles off plastic water, that's ridiculous! I don't understand why I wasn't informed I would have booked somewhere else. Overall the building is very pretty, location is great, room is clean, but that's as good as it gets. The service is terrible, we waited for our car 15-20 min everyday , today my husband called because I couldn't stand up so long,to have the car ready, we went down 20 min later, of course no car, because they are so unorganized. The doormen meanwhile hat an argument with his colleague about something else and told my husband that he isn't the only guest. My husband went to get the car himself. When he came with the Range Rover it was covered in dirt, they have huge construction in their garage and that's where they park cars like that and even ask money for it'''''' Nobody cared that I was standing there waiting. When we ordered breakfast (included in the room fee) I asked for a soup an scrembled eggs, we had to pay for the soup, we where told that we ordered too much and soup wouldn't be included, we explained that I couldn't eat and that I had only ordered scrembled egg and the soup and my husband his breakfast. They said the would give us the tray charge for free!!!!! NEVER EVER have I expierienced something like that. That lady even called and said again"you have ordered too much" Food is okay, late roomservice is poor. Breakfast is good but nothing special. They don't know who is calling when you call, they are so slow with everything. We have ordered something to the hotel, took them a day to bring it too our room and we had to remind them, DHl confirmed with me that it had been delivered on Monday already. And my husband checked in Monday evening. The staff is in huge need of a good training!! Costumer service doesn't exist. Especially at the door, they are so rude. Management would really take some effort to raise the standard that such a 5 star hotel should have. You have to constantly connect back with the internet, and I mean constantly, it's so slow too. I have ordered a day pass with my provider. Lifts are not working in the main lobby.... The list goes on!!!!! Definitely not coming back.
"Good experience "
Good location, good amenities, and there is a nice shopping street just in front of the hotel.. you can spend some time walking there. Also other city sights are close by, the hotel got a nice restaurant as well.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM