The Hotel is in a very good place, the service is very good and the room is amazing. The main problem in fact are two: NONE speaks in spanish and not only that, when we arrive the girl who attended us ask for the passport; we said an Identity Document but she insisted on passport. Maybe she or the Gerency doesn't know that the european union citizens only must wear some Identity Card from their own countries. That was what they asked us after Stuttgart in Munich, Ljubliana, Venice, Marseille and Andorra. I strongly recommend to a 5 stars hotel not misconsider people from some countries that way....
A stay of contrasts: Positive - spacious and clean room, excellent breakfast. Negative - appalling customer service (I had to wait 25 minutes to check in while all your staff fussed over a family of Americans; check out took 20 minutes; left waiting in the bar area before ordering a drink while your staff ignored us and chatted; terrible road noise - I couldnt sleep at all)
"one of best hotel in Stuttgart"
one point should be concerned was toooooo many Chinese guests who are not familar with such high level European hotel. Because of this, I could not had quiet breakfast. But others including workout room were perfect. Thanks for all nice service!
"very centrally placed, perfect spot for rail travellers"
We have stayed at quite a few hotels in Stuttgart after travelling there by both rail and air. Generally, we would recommend this hotel move others in the central Stuttgart area being directly across the road from the hauptbahnhof and within a short walk of all central areas.
"Service pretty bad"
I travel all around the world .. never seen a place so not focused on pleasin customers.. they only bring 1 time water to the room at the arrival. No turnover service. You eat , no one comes to pick it up until next day .. they see you w the luggage, no one jumps on you to help.. same star , other hotels around the world totally 180
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM