"Needs urgent TLC - PLEASE listen!"
For 12 years we have used this hotel, and I hope to use it for another 12 ...staff is like family and the hotel is like the home away from home, but if the a/c issues are not resolved we will be looking for a "new home"...true shame as the service and staff are beyond fantastic and would kill me to change hotels, but I do hope you are listening - it is time to listen and make changes to the property.
Hotel in the middle of the city but with the quiet surrounding. Good place to take after busy hours of the day. Good place to have walking access to the kultural and shopping centre of the city. Personnel friendly and helpful.
"Not a 5-star hotel"
Stingy hotel & completely unexpected. No sense of luxury or generosity for a 5-Star hotel - not up to a global standard. Inefficient wifi & cold welcome. Poor value & excessive breakfast buffet costs. Poor Check-In caused hassles & inconvenience later in our stay.
Centrally located hotel with very helpful staff. Close to three stations, fashionable shopping and town hall square. Some noise from the nearby S bahn but that is not really an issue with the windows closed.
Centrally located in Hamburg, convenient to public transport and walking to Alster or Elbe. Friendly and helpful staff for a large hotel. Rooms a good size and good value. Would return again on a future trip to Hamburg.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM