Located in central Frankfurt, Steigenberger Metropolitan is connected to the airport and close to Festhalle Frankfurt, Frankfurt Trade Fair Grounds, and European Central Bank. Nearby points of interest also include Messeturm and Maintower.
Dining options at Steigenberger Metropolitan include a restaurant and a bar/lounge. Room service is available during limited hours. A complimentary hot and cold buffet breakfast is served daily. Recreational amenities include a sauna, a fitness facility, and a steam room. This 5-star property has a 24-hour business center and offers small meeting rooms and audio-visual equipment. Complimentary wireless Internet access is available in public areas. This Frankfurt property has 560 square meters of event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. ;Guest parking is available for a surcharge. Additional property amenities include a concierge desk, multilingual staff, and tour/ticket assistance.
There are 131 guestrooms at Steigenberger Metropolitan. Guestrooms have city or courtyard views. Bathrooms feature showers with handheld showerheads. They also offer makeup/shaving mirrors, designer toiletries, and bathrobes. In addition to complimentary wireless Internet access, guestrooms offer direct-dial phones, iPod docking stations, and complimentary newspapers. Flat-panel televisions have satellite channels. Air-conditioned rooms also include desks, minibars, complimentary bottled water, and blackout drapes/curtains. Guests may request irons/ironing boards, hypo-allergenic bedding, and extra towels/bedding. A nightly turndown service and housekeeping are available. Cribs (infant beds) are available on request.
of TripAdvisor Travelers recommend this hotel
"Hotel staff rescued my visit to Germany"
We were met by very courteous and friendly staff, check-in was quick and efficient. Our room was comfortable and clean with above average amenities. The included breakfast is excellent; we experienced other excellent breakfasts in Germany but none better than the Steinenberger. We checked out and traveled to Wurzburg. When I arrived at Wurzburg, I realized that I had left my passport and a large sum of cash in the room safe. I called the hotel and the staff could not have been more helpful. They retrieved the passport and cash from the room. Then a member staff went to the post office and overnighted the envelope to me in Wurzburg thus, sparing me having to return to Frankfurt. The only charge was the cost of the postage. I would describe the action of the staff as extraordinarily professional and courteous. Gerald
"Hotel in Frankfurt "
Far from our expectation for this 5-star hotel, small room and not impressive hotel service, started to be disappointed from the front desk "welcome" and the really far from expectation breakfast, no coffee offered until you asked, dust vacuuming when customers still in the cafe, only a business hotel and people come and go.
excellent hotel a stone away from the main train station. it takes only 15 min by train from the airport to reach it. had room 315, which was not huge but good size and very well appointed. the bathroom was fantastic- black marble, separate shower and bath tub, good quality products by the white company ( london). the bed was a dream. there was a nespresso machine and also selection of upscale teas. there was no noise factor at all. the breakfast buffet, included in the price, was outstanding - wide selection with ham, salmon, fresh juice, fresh european bread , pastry, eggs etc. i found it better then brkf i recently had in Four Seasons and Ritz in Florida. The area next to the train station is not great but it is safe. One can walk to the center - it takes 15 min - i recommend to walk alone the river - or take subway or train. Frankfurt is well organized, and public transportation is excellent. Again, very easy to go back to the airport as trains leave every 15 min or so.
"Now our favorite hotel in Frankfurt."
My husband and I have stayed in Frankfurt many times, in different hotels, but this was the first time in Steigenberger Metropolitan. From previous experiences, we learned that in the Summer it is important to book a hotel with an air conditioner, which is not so common in German hotels. Steigenberger Metropolitan is located right across the street from the main train station (Hauptbahnhof). Not perfect, but a useful location, since we always rent a car, arrive and leave Frankfurt through the main station. Furthermore, we can reach everywhere by public transportation from there. This is an old hotel, but well maintained, well insulated rooms from outside noise pollution, and spotlessly clean. Good sized room, with comfortable bed, pillows and luxurious linen. The recently remodeled granite and marble bathroom, wow! Fabulous. Minibar and an expresso machine in the room is a nice touch. Staff, with no exception, is top notch. Professional, polite, considerate and very, very attentive. They arranged for us a late check out with no problems. Excellent breakfast, but hot dishes must be ordered when you take a seat. Needless to say, this is now my favorite hotel in Frankfurt.
"Great dissatisfaction "
We stayed there for my partners birthday. At front desk we were welcomed with the words - you have to day 20 euros on top of the existing reservation since Expedia booked this room as single occupancy. I replied that it is my partner birthday and i would certainly spend the extra amount. When we saw our room we were very dissatisfied - smelly, old, dirty and obviously heavy used. Stains in carpet, in front of the shower and a used toilet made that stay memorable! When I tried to solve the issue with the reception desk, the lady promised to upgrade and move us to another room. Since we hadn't had to much time the staff promissed to take care of moving our stuff. No surprise: they did not! And the new room was even smaller and had the same level of dirt in there. Really really bad educated front desk team. Will certainly never stay there and can't recommend it either since nobody seems to take care of customers responses or questions.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM