of TripAdvisor Travelers recommend this hotel
"Pleasent, friendly yet a little dated."
Stayed at this hotel for a week but, met friends around the city. As the comments mentioned below, I was impressed with the customer service. Wasn't happy with the room I was first given and a few mins. later, an alternative, brighter, bigger room was offered. Everyone (except one lady at reception) was so friendly and helpful. Breakfast was inc. and good enough to wake up early for and had a pianist playing while you eat. The hotel looks a little dated yet, modern tones were implemented to stay current. Pool area very small and located above the street but, didn't relax there. Great location to the city and advise to taxi it to main attractions, especially at night! One porter put me in a "taxi" that wasn't and thankfully involved the police stopping the car and interrogating the driver. I was asked to leave for a real taxi. Lots of touts so look out for a radio and meter! I tore into the hotel management about this porter and an investigation was launched (I hope). Otherwise, a very pleasant, friendly atmospheric hotel with wifi.
Everything was above my usual expectations. •Describe the service you experienced: The overall service was excellent •Tell us how you liked the room: The rooms were well cleaned. •Talk about the location & amenities: It closer to the V&A waterfront and it is in the city centre •Say what you liked best & least: I liked the dinner most and I was disappointed to leave.
"Amazing service and stay"
Staff are up to date and very proffesional. I can highly reccomend this hotel. Extremely good service received. Set your mind at rest and peace with strand Tower Hotel. Your vehicle has safe parking also.
"Not the best hotel in town when it comes to being client centric"
We stayed at the Strand Tower hotel last weekend. Sadly, I was very disappointed with several staff for not understanding what it means to serve the clients. The hotel itself is in need of some serious attention, from elevators to zircons and basics like bathroom leaks. Neglect seems to be the order of many items there. Sadly, all are routine maintenance issues - so it raises the question of safety, security and overall client focus. The best thing about this hotel is its location, central in the CBD and close to where most tourist want to be... I hope these maintenance issues get addressed and that the staff get a refresher on serving their clients. This will make a huge difference to everyones experiences there.
"Stay away from this hotel"
The "superior" rooms feels dated and the internet is terrible slow. We were placed on the 15th floor and had a terrible view to their air-conditioning. On top of that there was no water on the room and the "king size" bed was so single beds next to each other and they kept moving apart from each other. The gym was also a joke and totally unusable. I'm glad it was only for 2 nights and I'll definitely never come back to this "4 star" hotel again. I'm sure you'll be able to find 3 star hotels that are better for the same price as you pay for the strand tower hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM