of TripAdvisor Travelers recommend this hotel
"Had a Lovely Time!"
Me and our family had a lovely time there! The entertainment was lovely, especially Rochelle of the Kids Club, took care of our kids when we had a spa appointment and the night shows. Food was delicious, and the pool was pleasant. The only issue was the "beach" and parts of the room. Some of the outlets were "pulled" out of the sorts and a bit of dust here and there. The beach had trash bags' and sand bags, which sort of looked unappealing. Lovely trip though.
"We had a great time with wonderful staff and service"
We really appreciate the staff; Fili, Isai and Rafael with ur excellent service in the dining area. Raquel- fun activity. Great with my kids. We recommend this place to our friends and family. Love the quite, calm, clean and unique environment. Transportation was great- boat ride and the bus. Staff was very helpful.
"First time in Cancun"
Loved it! The only complaint I have is the bed was too hard. The staff, food, service and everything was great! It was an all inclusive package and the rate was good too! I would come back if I can get a softer bed.
"Out of this world food!"
We stayed a their sister hotel, but ate at the Italian restaurant numerous times during our vacation. The beach is extremely small- the grounds are very well kept, small pool with a pool bar. the boat ride was great between resorts and there is also a bus shuttle that is complimentary between the company owned resorts (4).
"It was ok"
The staff was mostly polite and the room was comfortable.. The pool is small and the watersider doesn't have enough water for you to slide on, the pool bar closes at 5PM and the staff tries to close even earlier which is ridiculous, a pool bar should be open at least until 7 or 8PM. They give you a hard time to provide you towels for the pool and the attendants keeps asking for you to deliver them back soon so they can close and go home. The buffet is very small with basically no seafood whatsoever and they close for few hours throughout the day and stop serving at 10PM, which is too early for someone on vacation. The front desk attendants could be a little friendlier as well. It wasn't horrible but I wouldn't stay there again.
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM