of TripAdvisor Travelers recommend this hotel
"It was alrigt"
My partner and I stayed at this resort for 3 nights on our last stop in Cancun and I was slightly let down. The check-in took longer than what it should of, although the staff were trying to be as helpful as possible. The rooms were okay, mini-bar wasn't stocked and I had to ask twice for this to happen. The buffet was nice but there could have been a little bit more variety.
"The customer is always wrong'"
Take note, If you have a reservation at Sunset Marina and Yacht Club that includes the all-inclusive option but you are NOT a timeshare owner, about a third of the all-inclusive benefits listed on Sunset's website are not available to you. You will not find this stated on the website but they will inform you of this at the front desk when you check in. The biggest issue is although you can visit all four resorts in their group, you can only eat and drink at the Sunset Marina. The problem is that there is only one small restaurant at the SM that offers only 3 entrees and it is only open for dinner. The buffet is fine but the selections are limited and repeat often. There is also a snackbar that serves just pizza. If you are at the beach (Ocean Spa or Sunset Royal) and want something to drink or lunch, you have to get back on the bus and go back to the Marina. We questioned this ad naseum because the their website was very clear about what we were entitled to without distinction. But the front desk staff was adamant about the "new" policy and the management refused to talk to us. Also, no spa credit, no lobster dinner, no discussion. Other than that, the resort was fine.
"Fun in the Sun"
When staying at Club Sunset on the Beach you can switch up with days at their sister property the Sunset Marina for a quieter pool day with catamaran rides with Evan, or solo Kayak trips in the bay, or bike rides through town. Andrea and Evan keep you busy at the pool with dance,drink and cooking lessons and assist the show entertainers in putting on lovely evening shows by the pool. The buffet at La Pergola restaurant is outside and offers great service and variety. Their sit down formal restaurant La Vela is also great for a quiet formal meal.
"Best tour in Cancun"
This was our favorite tour. As soon as we departed they started serving us drinks and didn't stop until we departed the boat. We loved Rene because he is so funny and entertaining. Also really liked Miguel, he was a great sport. If you are looking to relax and have a great time this is the excursion for you
"Enjoyed our stay "
The atmosphere is relaxed and quiet. There are planned activities but it didn't appear too many people participate. The sister resort, Sunset Royal, had more of a party atmosphere and was a free short water taxi or bus ride away. The beach was beautiful there with lots of loungers available. Our room at the marina overlooked the lagoon which was nice to sit on the balcony and watch the boats ride by. We opted for the European plan and enjoyed using the kitchenette to make our breakfast or snacks. Took the city bus for only $10.50 pesos each to enjoy dinner at near by restaurants. Ate wood fired pizza for lunch on the resort on several occasions and simply charged the room; very good and easy! Overall the Meal prices were very reasonable on the resort. We liked the location as it was within walking distance to a few places or we could simply hop on the bus to get around. The check in/out process was very good! Although we arrived earlier than check in time we could still enjoy time by the pool Waiting for our room. After our stay, we received fee transportation to the airport well after checkout time and could still enjoy the grounds until the transfer arrived. We usually don't attend the entertainment/shows,but decided to catch the Friday night breakdancing show. Was surprisingly very good, professional quality and quite entertaining! Overall we enjoyed our stay and would likely return. The only negative comment would be the resort could use some renovations as it does appear to be aging. The grounds are still kept very tidy and the rooms clean, but could use some repair.
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM