of TripAdvisor Travelers recommend this hotel
"WE VACATION AS A FAMILY WE ARE OWNERS SINCE 96 WE ARE HERE EVERY OTHERE YR."
I love the lagoon its not to big the staff is friendly they always so helpful on what ever you need. the food is on point the fish is always fresh never had any bad service you just have to ask. the pool with the swim up bar is great any drink all day in the water cant get no better. the tours are cheaper and more fun when u go with the hotel the clubs are fun. the room are big hot water all the time the fridge is always stocked with water soda and beer. chips nuts.
My friends and I stayed at the Sunset but went over to the Marina Resort for lunch almost every day. We find that the food and service there is great. The wait staff at the Marina Resort and Yacht club restaurant are really good people. they make you feel like you are special. Tino,Sergie,rudy, gonzno,martin and Francisco all were fabulous. Would recommend people go over and try the food. The soup and salads are delicious.
Just returned from staying 1 week as a member of the Sunset group. Had a great experience. Very small resort on the lagoon. Staff was exceptional. Shout out to Jose , Ilene and Adrian who were great in the entertainment team. Also Alonzo and Diego at the pool swim up bar. Daniel in the buffet and Henri in the a la carte restaurant were all great and made us fell very at home and well taken care of. ( Remember to tip these folks who work real hard for us ) . We used the water taxi a few times to go over to the Royal where the beach was great . Fully enjoyed our stay and plan to go back.
"Just got back from a week there"
The Good The room was exquisite. A special shout out to Gabriel who welcomed us and solved any questions or issues that we had. Thanks Gabriel The food was good. The staff did their jobs without the expectation of tips however I saw very few go the extra mile to get one. The Bad No shops/restaurants/eateries in walking distance so while the all inclusive is expensive there are no other options to eat without a vehicle. No beach (no swimming in the lagoon). You have to catch a free shuttle to sunset royal (30 mins) to swim at the beach. The Downright disgusting The Sales Presentation left us with sick stomachs and a bitter taste in our mouths. It is where you are virtually kidnapped for 3 hours made to present credit cards even before the presentations starts and even when you say you're not interested. It is 3 hours that you will lose of your holiday, your patience and your faith in humanity that you never get back. Even with the promise of a free gift try to avoid at all cost
"Thanks to all"
We just returned from a family vacation at Sunset Marina. Fabian and Alma met us at the desk and presented a champagne toast. Our bags were brought to us in the room, then it was off to the pool. Alfonso and Diego were at the swim up bar waiting with blended drinks. Ailyn, Jose and Alexander entertained the whole week. (I'm not sure when they slept). The managers Martin and Rudy were always there providing special attention and the room was always keep clean by the attentive house keeping staff. Maribel and Lourdes at the desk took care of everything else. It was a wonderful week with Hora familia home and in Mexico. You were all fantastic. Mucho grasias😎
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM