of TripAdvisor Travelers recommend this hotel
"A complete rip-off"
The resort itself was beautiful, although there was no evening entertainment to speak of, very boring compared to when we stayed in the Mayan. The staff were amazing, very helpful. I was completely dismayed with the Time Share Sharks...my husband and I scraped our pennies to come on a vacation and got caught up the the scam they provide. We spent 9000 dollars of our money for nothing. After we returned home my husband had a heart attack and can no longer travel and they would not return our money! Stay away
This resort is a wonderful place, the people are the best and the food in wonderful !!! The service is great, all work very hard to please the customer no matter what dept you are in !! the Marina is great for pizza and very great service by Ruall the man is so accommodating he will do anything to make you stay a wonderful experience... the entertainment is great also !!!!!
Everything in this hotel is excelent... I and my mother inlaw have a 50 mins relaxation massage.Rogelio and Pety is very good massage theraphy.Both of them have a very good hand to massage.The beach is so amazing with white sand and a lot of bench where you can relax the whole day...
"Superb Entertainment Staff"
The individuals facilitating daily activities for the resort were a blast to be around. One in particular, Edgar Erosa, constantly had a smile on his face. He is a bundle of positive energy, which made my family's vacation exceptionally enjoyable! His presence was very much appreciated not only because of his happy vibes, but also because he provided a safe "partying" environment for my cousins and I when he took us to clubs in Cancun. I could not thank Edgar enough for his hospitality during my stay. I will definitely look forward to my next trip to this hotel because of the friendly staff.
"Staff are Amazing"
I had an opportunity to visit Cancun with my best friend in December 2016 and I need to pass on how incredibly amazing the servers and attendees of the resort are amazing. Whether you are on the beach just chilling, in their restaurant for breakfast or at the theatre for good entertainment and food as well as housekeeping. Guidalupe was a server we had in the restaurant and even though we knew our time was short there as did he, each an every time we came in for breakfast his politeness and friendliness to us was reassuring to know we were not just another set of tourists. Thank you Guidalupe and many many others.
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM