of TripAdvisor Travelers recommend this hotel
"Cordial and Friendly Staff"
My husband and I went to Cancun on vacation with friends for 8 days in February. The weather was perfect and we beat the busy season. The resort staff in the Acuario restaurant, the lobby bar along with the entertainment hosts, and housekeeper, really reflected genuine kindness, care and great hospitality. Thank you to Guadalupe (Acuario waiter), Laura, Hector, & Miguel (lobby bar), Carmen (housekeeping) and Mario & Eddie (entertainment hosts) for turning our initial negative experience with the Sunset Royal room staff into a truly pleasant vacation. You really go above and beyond to care for the needs of all the visitors and you each took the time to personally introduce yourselves to insure that we were accommodated. We had a great time hanging out with Laura & Hector every night for a few hours joking around or engaging in conversation. Each of these employees are genuinely friendly, always smiling, and a just good people! A great asset to the team at this resort!!
We stayed on 3rd floor, I understand 7,8,9 are better rooms. We were guests of timeshare owners and room was sufficient. We choose not do do all inclusive. The pool was nice, burgers and street tacos offered poolside. They were very accommodating with ice in my cooler daily. Service was great. City bus directly in front of hotel... cheap. Spa was nice , exfoliation, massage, reflexology, and facial. Pety was great with all services,except facial, it was not what I expected. Previous facials I've experienced were much more involved with warm towels and lasting longer. No swim up bar but lots of servers. If you like activities they had daily and evening games and shows. Very very small balcony on Oceanside, not enough room for a chair.
"Sunset Royal Resort Vacation"
I went with my husband and 2 children (ages 11, 7) for 1 week in February. It was the perfect time of the year and the waiters in the hotel were so very nice and accomodating. Our favorite employees were Guadaloupe (restaurant) and Jonathan (exercise room). Gaudalupe is fantastic, always smiling and helpful with our children.
We want to thank all the nice staff at the dining room for the morning buffet Thanks to you all: Roberto, Alberto, Guadalupe, Jesus, Sorapio, Trinidad and Jetsy. Also, thanks to Roman for the fabulous evening at the Sunset Sky lounge.
"Home away from Home"
Eduardo the Maitre D' and all the Maitre D' were great. Wait staff Roberto and Guadaloupe and Josway and everyone else were pleasant. Rosa Maria made me a great omelet everyone morning. Letcia at the spa gave a wonderful deep tissue massage, as well as Jose. Emilia kept our room clean and neat. Evan and Andrea at the Marina resort were engaging and full of energy. We had a lovely Catamaran ride with Evan , and dance, cooking and drink making classes with Andrea at the Marina Club, and took a nice bike ride through town. Our concierge Ivette was fabulous. Our trip to Isla Mujeres with Tahiti catamaran from the Ocean Spa was great. Of all the beaches we have had experienced, Club Sunset's is one of the nicest, though not for the faint of heart who fear waves. They can rock you, or on other days it was like glass. Make your dinner reservations at all the resorts available to you for variety. The buffet at the Marina is great. The shows are also great. Consider using the public bus to take advantage of the larger pool at Ocean Spa, or to relax at the Marina, then take the hotel bus home. All staff are attentive and caring, but they work on Mexican Time sometimes, so relax and enjoy. The rooms are comfortable and clean, the mini bars stocked and room service 24/7 for those using the all inclusive. With access to the Marina/Ocean Spa and Club Sunset you have a variety of places to enjoy. The brick oven pizzas at Ocean Spa and the Marina are great.
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM