Perfect location, friendly, welcoming Staff and great service.Comment of S. Vagn , Denmark the 2016-10-06
"Good but not Great"
My partner and I stayed here for 4 nights from end DEC to JAN over the New Year. We love the hotel location, very convenient and it is near to the Zoo station. Eateries and shopping can be easily found within walking distance. You can also just catch the buses to the airport and key tourist sights. Hotel was nicely decorated although some parts of the room looks a little tired. We were not fans of the bed and pillows as they were too soft, we had to request for more pillows to get some decent sleep. Room size was reasonably big and comfortable. I like that the hotel has a fitness suite, which has a gym and sauna. We used it quite a bit to warm ourselves up and get a little sweat going. I would like to extend my compliments to Carsten who checked us in. He gave an extremely positive vibe to us during the check in and took his time to ensure that we got all the necessary info we need as it was our first time in Berlin. He was patient and very professional. I has put through a compliment for him via the room's iPad and he thanked me the following day as well. I appreciate that the hotel notifies the staff of compliments that was meant for them and that is really good practice. However, this is not a 5 star rating cause of the rest of the team. Carsten has set a really high standard and also expectations when it comes to the service standards. I was working out at the gym one day and the water dispenser was faulty. I proceed to the front desk to inform them and they said someone will come fix it. Someone came but did not fix it, and did nothing. I went back to the front desk again to inform them of the break down and told them to do something immediately, it is impossible to workout without getting hydrated. Perhaps one could have offered me some water on the spot, but no, she mentioned that she will get someone to send bottles of water to the gym. Time pass and no one came. i left the gym extremely disappointed as i couldn't complete my workout and i made the effort to walk to the front desk, TWICE and efforts to respond was weak. It's not life and death, but simple immediate actions could have prevented all these inconvenience for both the staff and me. I went back to the gym the following day and there were bottles of water there and dispenser still not fixed. A staff walk pass and i inform them of the dispenser again. Immediately, a technician came and got it fixed, it wasn't rocket science for him. Ultimately, there are people who are just keen and passionate in their jobs, and there are some who aren't. Trust me when i say that you have outstanding staff in your hotel, but there are some who just have to go. Also, we had breakfast on the day that we were leaving and the spread was terrific, we love our time at the breakfast and how the hours were extended till late on New year day. The F&B team was very warm and friendly as well, it was a nice end to our stay there.
"Very Nice Hotel, Excellent Service, Good Location"
This is a very nice hotel with an excellent staff. The location of the hotel is also very convenient. The restaurant in the hotel is also very good. I would absolutely stay here again and would recommend it for both business or pleasure. I was there for a small business conference. The meeting rooms were nice, the service provided for the meeting was excellent.
Good location in the heart of West Berlin. Friendly service, especially the breakfast team is to be commended. Coffee and eggs came very fast which I appreciated given I was in a rush. Room was large. Oddity only that there were two single beds quite apart from each other (which I didn't mind as I was staying alone anyway, only if I were a couple this would have been a bit suboptimal perhaps). Breakfast good value at 16 EUR - good quality buffet.
Fantastic reception staff. Alix was especially helpful but nothing was too much trouble for any of the staff. Expansive breakfast selection. Great gym and location close to Ka De We and the Kaiser Wilhelm Memorial Church
"Superb Hotel, superb staff, great location,"
Stayed for 3 nights in this great hotel. So many nice touches including the in room tablet with local info, booking facilities etc Short walk from the hop on hop off bus stop and round the corner from the zoo (and Hard Rock Cafe if you're so inclined) The staff were incredibly helpful and supplied adaptor plugs - forgot mine. The small bar is lovely for a post exploration drink. On one of the main shopping streets too and nearby to a station. Not cheap, but totally worth it. Rooms were good size.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM